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Great location and price. Reason for 3 star instead of 5 star was as follows. 2 night stay. Only 1 wash towel for two people, fan in bathroom was not working and really fogged up the mirror. We came back late and housekeeping turned the...More
Response from Nerissa M, Guest Relations Manager at Chestnut Tree Inn Portland Mall 205Responded 6 days ago
Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered with our bathroom fan during your stay. This is certainly not the kind of experience we would like for our valued guests to have. We wish you...More
I’m pretty sure bedbugs is really all that needs to be said here… but there’s a 200 word minimum so I will add is a complete shitshow from the moment I arrived. It was shortly after 5 PM and the maids we’re still cleaning the...More
Thank Amy S
Response from Nerissa M, Guest Relations Manager at Chestnut Tree Inn Portland Mall 205Responded yesterday
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. The room was thoroughly inspected the next morning and no bugs were found and also the room was rented out, with no further complaints. I want...More
I knew this place had poor reviews and a bit of a flea bag place which was proven during my 2 night stay. Rude checkin and treated like low life. I guess that is their normal clientele. First morning I informed the desk person there...More
Response from Nerissa M, Guest Relations Manager at Chestnut Tree Inn Portland Mall 205Responded 1 week ago
We are very sorry to hear the unprofessional act of the clerk. We already informed the management about this for necessary actions. We value our customers well and we apologize for mistake of the clerk. We assure you that this is not to happen...More
I’m sure there are worse Motels in Portland, but not many.
Very unprofessional staff and dingy room needing safety-related repairs are only a few of the issues this facility presents to its patrons!
Manager called room prior to checkout time to give us the bum’s...More
Response from Nerissa M, Guest Relations Manager at Chestnut Tree Inn Portland Mall 205Responded 3 weeks ago
I'm sorry to hear that your most recent stay with us did not meet your expectations of quality
service, facilities and hospitality. We appreciate you giving your feedback about your recent experience in our hotel and we thank you for bringing a number of...More
The sheets were clean. There was tissue and the bathroom was clean. Staff seemed very busy even though I was the only one in front of them.
The chair needed cleaning. It was
very dark. Needs paint badly. Smelled musty. Ok it you just need...More
Response from Nerissa M, Guest Relations Manager at Chestnut Tree Inn Portland Mall 205Responded 5 weeks ago
We thank you for taking the time to share your experience and we want to assure you that the
housekeeping issues which you have brought to our attention are being addressed with
renewed efforts to improve upon our policies to ensure that each guest...More