I had an excellent time at the Sentinel. The staff provide the highest quality of customer service and the amenities are top tier. I would choose this hotel every time it was available. Restaurant and bar has delicious variety and the rooms are beautiful.
We visited during post Covid, rebuilding times, so I have to give them a certain amount of grace. I saw the perk of “beer upon arrival” and was stoked to get that when we arrived! Rachel happily accommodated us when I mentioned it at check in. Our room didn’t seem like the preparation checklist was thoroughly checked off (fridge key and coffee missing) and the hotel was having hot water problems. When I told the staff about our experience they kindly discounted our rate and that made it well worth it!
With all the places to stay in Portland, do not choose to spend your time or money here. Rooms are small, bathrooms old, not a good location and the absolute worst management and service I have ever experienced at a hotel. We arrived very late around midnight and were looking forward to sleeping in - we were awoken by a fire alarm at 5am throughout the entire hotel - everyone had to evacuate. All of us standing outside, cold and wondering what was wrong. Turns out, a leak caused the issue so there was no fire, but it still took them another 2 hours to stop the alarm from going off so we could get back to sleep. Not even the worst of it - as an apology, the manager offered us an upgrade at NO charge - so he said. Lies. I asked for my receipt when we checked out, they gave me a bill at least $1100 over the amount it should be and mentioned the upgrade - they also charged us for two nights of parking which we did not do. I asked why the charges, and the front desk attendant updated the bill and handed it to me - I was satisfied they held their word. Lied again. My card was charged the over $1100 anyhow. I called after getting home to speak with the manager - they said he’d call me back. Never did. I called again days later, said he’d call back, never did. 3rd time to call and I reach him - he was so incredibly rude, I mentioned the issues very politely and that I had a copy of my receipt. He said take it up with your credit card company and they can take us to court. Never again will I accept a hotel manager’s word and I can hopefully persuade all of you to not book this hotel. I’m not one to write negative reviews or really any reviews, but needed to warn others of their deceit and lies. I repeat, do not book this hotel!!!…
The staff were very helpful and friendly. This property is historic, beautiful, and tastefully decorated and the 5th floor corner room was especially nice. The bed was like sleeping on a cloud! All the extras were exquisitely staged for the most relaxing evening. Thank you!
I have traveled for work for years and, as such, found it beneficial to align to the big hotel chains so I could maximize my rewards. Now that work travel is no longer a thing I'm finally branching out and exploring boutique hotels. And what a wonderful find this was! Gorgeous rooms that were beautifully appointed, gracious staff, and an absolutely ideal location. Spent three nights this time, hoping to return again soon for a longer stay.