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DoubleTree by Hilton Hotel Portland

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#35 of 138 Hotels in Portland
Certificate of Excellence
GreenLeadersSilver level
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DoubleTree by Hilton Hotel Portland
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1,891 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Portland
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Showing 1,865: English reviews
Renton, United States
Reviewed 2 weeks ago

The front desk staff are unfriendly and unwelcoming. Don't bother to call the front desk from your room, as they won't answer the phone. The furniture in this hotel out outdated and the rooms are dirty upon arrival. Go somewhere else for food. The bar food is really lacking. I used to love to stay at this hotel, but it...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 205colleend
TerryGoldman, General Manager at DoubleTree by Hilton Hotel Portland, responded to this review

205colleend, Thank you for your stay and emails. I am so sorry to read your latest experiences with us have not been positive. Our desire is every guest interaction be a great one, you are the reason we are here. I would love to find a way to help you love this hotel again. Please let me know what I...

usa
Reviewed 2 weeks ago

Submitted an appreciative review a year ago for the first stay. Stayed here again several times recently for business travel. The latest two stays were during the week Feb. 20th 2017 and the week of March 6th. Both were disappointed. 1. The hotel no longer have Hilton Honner members stay in the higher floors of the North Tower unless paying...

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Helpful?
2Thank lrgusd5spd
TerryGoldman, General Manager at DoubleTree by Hilton Hotel Portland, responded to this review

lrgusd5spd Thank you for your recent stay and for taking the time to share your experience on TripAdvisor. I am so sorry to read that your stays with us were disappointing. Your feedback is important to us and that is not the experience we want our guests to have. We have not made any changes that would require Hilton Honors...

Federal Way, WA
Reviewed 2 weeks ago

We bought through Groupon and received a good price. The hotel is trying had to keep up, but it has a few years on it... The hotel was spotless, staff was great, our room on the 9th floor had a small deck, room was ok, a bit small, nice bright bathroom, but no switched fan, smells lingered if you know...

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Helpful?
2Thank Captain Mark D F
TerryGoldman, General Manager at DoubleTree by Hilton Hotel Portland, responded to this review

Captain Mark D F Thanks so much for your recent stay and review on TripAdvisor. I am delighted to read you had a positive experience with us and that our team served you with excellence. On behalf of our entire staff, we appreciate your business and hope to have the honor of serving you again soon. Please let me know...

Reviewed 2 weeks ago

I was very pleased with the staff of the Doubletree from the Reception, to the Concierge, to the restauarant and cleaning staff. The room was clean and spacious. The breakfast buffet was excellent. Not a negative comment to be given!!

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Helpful?
1Thank Cynthia G
TerryGoldman, General Manager at DoubleTree by Hilton Hotel Portland, responded to this review

Cynthia G Thank you for your recent stay and review. I'm so glad you enjoyed our breakfast buffet and that our staff served you with excellence. On behalf of our entire staff, we appreciate your business and hope to have the honor of serving you again soon. Please let me know if I may assist with any future reservations. Yours...

Tumwater, United States
Reviewed 3 weeks ago

The location of the Hotel is ideal for downtown Portland. The staff and Hotel is top notch. I recommend this facility to anyone who wants a great experience. The breakfast is fantastic and the food and night life in the bar is of great quality.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Thomas H
TerryGoldman, General Manager at DoubleTree by Hilton Hotel Portland, responded to this review

Thomas H, Thank you for your recent stay and terrific review. I am delighted you enjoyed our breakfast and that our team served you well. Thank you for your recommendation. On behalf of our entire staff, thank you for your business and we hope to have the honor of serving you again soon. Please let me know if I may...

Salt Lake City, Utah
Reviewed 3 weeks ago

I was required to stay in this hotel as part of a stay-and-play for my daughter's cheer competition. Upon entering the hotel, I noticed that the lobby was nice. The staff was friendly and accommodating. The pleasure ended there. The room was clean upon quick inspection. After an hour in the room, I hardly dared to take my shoes off....

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Helpful?
2Thank Heather G
TerryGoldman, General Manager at DoubleTree by Hilton Hotel Portland, responded to this review

Heather G, Thank you for your recent stay and letting us know about the cleanliness concerns in your room. I am so incredibly sorry. A clean guest room is at the core of every stay and I am so sorry we failed at providing that for you and your family. I would be grateful if we could connect and see...

Reviewed 3 weeks ago via mobile

I always stay downtown at the ES, but they were sold out so I stayed at the DT. Let me tell you this is a great property. I was on the 15th floor with an incredible view of the Willamette and downtown. The room was huge. Very clean and the service was great. Covered parking available and right on a...

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Helpful?
1Thank Brian S
TerryGoldman, General Manager at DoubleTree by Hilton Hotel Portland, responded to this review

Brian, Thank you for your recent stay and terrific review. I am so glad to read you enjoyed your stay and that you will be back. Please send me an email about the dates you are trying to get in and let me see what I can do. I look forward to hearing from you, Terry Goldman - General Manager...

Fort Wayne, Indiana, United States
Reviewed 4 weeks ago

The room was decent sized and offered a nice balcony and view. The location was close to both the highway and train stop. Restaurant was surprisingly good, with very attentive and friendly waitstaff. The parking situation was a little difficult in terms of carrying our bags up and down a few stairs, but it was manageable.

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Helpful?
Thank LLautz
TerryGoldman, General Manager at DoubleTree by Hilton Hotel Portland, responded to this review

LLautz- Thank you for your recent stay and taking time to review the property. I am so glad to read you enjoyed your experience with us. I love our restaurant and am so glad you did as well. Apologies for the difficulty with the parking arrangements. I am sorry our bell staff was not at the ready to assist you...

San Francisco, California
Reviewed 4 weeks ago via mobile

Overall a good experience. Due to my HHonors Diamond status, was upgraded to a 1BR suite on the 15th floor. Space in suite was great. A bit dated but clean and in order. My only challenge was the train outside. Even on the 15th floor I kept hearing the train going by (and I am usually a deep sleeper). Should...

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Helpful?
1Thank kbl_12
TerryGoldman, General Manager at DoubleTree by Hilton Hotel Portland, responded to this review

kbl_12, Thank you for your recent stay and review on TripAdvisor. Also my sincere thanks for your loyalty to Hilton as one of our valued Diamond Hilton Honors guests. I am so glad to read we were able to upgrade you for your stay and that you enjoyed the room and views. I also appreciate your valuable feedback. The suites...

Spokane, Washington
Reviewed 4 weeks ago via mobile

Going to Portland soon? May I recommend this hotel? We stayed here for 3 days and honestly we had some issues, but the follow up response from Terry Goldman, General Manager went above and beyond! I have no doubt that when we return the issues we dealt with will be taken care of! Customer service was great, staff was friendly...

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Helpful?
1Thank Donna D
TerryGoldman, General Manager at DoubleTree by Hilton Hotel Portland, responded to this review

Donna D, Thank you so much for your very kind review and recommendation. I would also like to thank you for connecting with me so we could make up for our mistakes during your stay. On behalf of our entire team, we look forward to your next visit. Please let me know when you are ready to make your reservations...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
The DoubleTree by Hilton Portland is a full service hotel with two restaurants, a seasonal outdoor pool, executive meeting center, four spacious ballrooms, complimentary fitness room and business center. The hotel is across the street from the one of Oregon's largest indoor malls where you can take advantage of the state's tax free shopping on retail items. The MAX Light Rail runs directly from the airport to our hotel for $2.50. We are Oregon's leading sustainable hotel and just four blocks or two MAX stops for the Oregon Convention Center. It is easy to connect to all of Portland's attractions via the light rail or streetcar systems and stops are across the street or two blocks from the hotel respectively. As with any DoubleTree, we greet all our arriving guests with our world famous DoubleTree Chocolate Chip Cookie with Walnuts, a delightful way to start any stay. Our team looks forward to Passionately Serving you with Excellence soon. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Portland

Address: 1000 NE Multnomah St, Portland, OR 97232-2111
Region: United States > Oregon > Portland
Price Range: $209 - $459 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Portland 3.5*
Number of rooms: 477
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Priceline, HotelsforEveryone, Agoda, Hotel.de, HRS, Reservation Counter and Despegar.com so you can book your DoubleTree by Hilton Hotel Portland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Portland Hotel Portland
Doubletree Portland
Portland Doubletree
Hotel Style:
#14 Green Hotel in Portland
#27 Family Hotel in Portland
#29 Business Hotel in Portland
#31 Romantic Hotel in Portland
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Portland staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Portland staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just ask - they have everything”
 of 5 bubbles michaelsN9873OM, 22 Mar 2017 | Read review
“I did not have a bad room so not sure if there is one!!”
 of 5 bubbles 69cynthiag, 9 Mar 2017 | Read review
“Get far away from the elevator”
 of 5 bubbles heatherg652, 6 Mar 2017 | Read review
“Away from the train”
 of 5 bubbles RedHeadGo, 1 Feb 2017 | Read review
“I like the city views, but you will have choices”
 of 5 bubbles dgsg, 8 Dec 2016 | Read review
5 of 5