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Sheraton Portland Airport Hotel

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Traveller (47)
Room & Suite (40)
Traveller (47)
Room & Suite (40)
Dining (8)
Overview
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8235 NE Airport Way, Portland, OR 97220-1353 See on map
AMENITIES
Free Wifi
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3.5 Star accommodation
Additional information
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Offers from Sheraton Portland Airport Hotel
Special Offer:Holidays in Portland!
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Rooms
Dec. 2Dec. 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(76)
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flosser2014
Hood River, Oregon
205
Reviewed 1 week ago
This property was close to the PDX airport but I did not hear any airplane noise. My room did not face the runway so I’m not sure if that makes any difference. The bed was super comfortable and room was very clean. Friendly staff that were always cheerful and ready to help. The coffe in the room was my favorite brand :) Starbucks! It has ample sitting and visiting areas. Definitely would stay here again!
Thank flosser2014
Trina C
10
Reviewed 3 weeks agovia mobile
I stayed at the hotel for a conference and on the second day came back to find that when housekeeping cleaned my room the left the door unlocked. Unsure of how long my room was unsecured but didn’t get back to my room until after 5pm (left room at 7am).

They offered to change the room but as long as the door is locked it’s secure....perhaps teach your housekeeping staff that
Thank Trina C
Response from Shellie E, Director of Guest Experience at Sheraton Portland Airport Hotel
Responded 3 weeks ago
Thank you Trina C for your feedback, and we do apologize for this experience with your room. We have shared your comments with our staff as a training opportunity. We appreciate you letting us know, and thank you again for taking the time to share this with us. We hope to see you again at the Sheraton if your travels bring you back to Portland.
Becky H
11345
Reviewed 4 weeks agovia mobile
We booked our stay as part of a multi-stop trip in February 2018 via a reputable travel agent. We paid in advance for our stay. Our trip went without a hitch, other than this stay.

We arrived on a flight from Honolulu at 8pm. We waited over half an hour for the airport shuttle, and could immediately tell the poor driver was having a bad night - this should’ve been our clue. When we arrived at the hotel, we were told very simply that they only had one room left - we had booked 2, as a party of 4 adults. We were furious and disappointed. The hotel offered us the room with an additional cot, nowhere near acceptable!

Apparently it was a very busy night in the entire area, and we were tired and hungry. The hotel eventually offered us a free dinner whilst they tried to re-house us. Our server, Alex, did a great job, and we were eventually informed that a hotel had been found, however it was of much lower ranking.

The good news was that we were transported there and this was a free stay. A month later, we have yet to be refunded though, which is incredibly disappointing. We were looking forward to our stay, but would now be very wary of this chain.
Thank Becky H
Response from Shellie E, Director of Guest Experience at Sheraton Portland Airport Hotel
Responded 3 weeks ago
Thank you Becky H for sharing your feedback. We apologize for your experience at the Sheraton. We try our best to avoid situations like these, but it does happen and our staff tries their best to make the best of a frustrating situation. Again, we apologize for your experience.
ElsieTipton
Richmond, Kentucky
172
Reviewed Oct. 9, 2018via mobile
I made reservations with the Sheraton 8 months before my trip. I requested a ADA room with a roll in shower. I use arm crutches to walk most of the time due to my MS. I am unable to lift my leg over the tub even with the help of a rail. When I got to my room I called and ask if this was there ADA room and was told yes. Spent 4 days washing my hair in the sink and doing sponge baths. For being a Sheraton I was deeply disappointed. Room definitely not worth the price.

The weekend breakfast buffet was very good when they had food on it. There were two big groups staying and the restaurant kitchen was very unprepared. Staff was very nice and did the best they could.
Thank ElsieTipton
Response from Shellie E, Director of Guest Experience at Sheraton Portland Airport Hotel
Responded Oct. 10, 2018
Thank you ElsieTipton for your feedback regarding your stay at the Sheraton. I truly apologize for the issues you encountered with your room type. I have shared your comments with our Front Desk Manager to ensure that this doesn't happen again. I have also shared your comments regarding the restaurant with our culinary staff. Thank you again for sharing your experience.
Jan S
Dallas, Texas
213
Reviewed Oct. 8, 2018
The staff tried so hard to be accommodating. I got there earlier than expected and my room was not ready, so the Front Desk agent supposedly found me another and checked me in. But it needed the feathers (pillows) removed. The first floor had new carpet and it was very difficult to roll my luggage over it, even with a friend helping. A young housekeeper offered to assists. When we got to the room the door was open due to the de-feathering. Of course, the first thing I saw were the complimentary ear plugs, then I looked out the window at a plane rolling down the runway as close as if it was in the street just outside a parking lot. Fortunately, I had not unpacked. I decided to go check in at my conference. But after I left the room I realized I forgot my cane, so I tried to go back. But my key card did not work. After a lot of assistance from friends and staff, I went back to the Front Desk. Turns out I was never actually checked into that room. They were trying to figure out what to do and not having a lot of success. Finally I asked if my original room was available soon, I could just wait for it. Well, that was the answer! Even a better location to the side of the building. But... I had to roll my luggage over that stupid carpet again, which literally had me sweating by the time I got to the elevator. And that was just the start!

The food was decent but way over-priced, although there were a few appetizers I could make work as entrees. There were no other restaurants in walking distance. The shuttle would take you to a nearby shopping center to eat, but this became a chore when you have limited time for lunch/dinner.

The conference area was nice, everyone was pleasant, but it was right by the runway! Why would they do that? Fortunately I had a white noise machine, plus white noise apps on my phone and iPad, and all of that was able to cover most of the noise. But I would never on purpose stay there again.
Thank Jan S
Response from Shellie E, Director of Guest Experience at Sheraton Portland Airport Hotel
Responded Oct. 9, 2018
Thank you Jan S for your comments. We appreciate your feedback and will share it with our staff. We apologize that you did not enjoy your stay. Thank you again for taking the time to share your experience.
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About
Description
The Sheraton Portland Airport Hotel is conveniently located just a mile from the airport terminal and is accessible by our 24 hour complimentary shuttle service. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Sauna
Shuttle Bus Service
Wheelchair Access
Beachfront
Free Parking
Spa
Breakfast included
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
GreenLeaders Bronze level
Certificate of Excellence
Hotel Style
Onsen
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
GreenLeaders Bronze level
Certificate of Excellence
Contact Information
Hotel Style
Onsen
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
212
Price range
US$141 - US$290 (Based on Average Rates for a Standard Room)
Also Known As
Sheraton Portland
,
Portland Sheraton
Location
United States > Oregon > Portland
Hotel class
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
GreenLeaders Bronze level
Certificate of Excellence
Contact Information
Hotel Style
Onsen
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
212
Price range
US$141 - US$290 (Based on Average Rates for a Standard Room)
Also Known As
Sheraton Portland
,
Portland Sheraton
Location
United States > Oregon > Portland
Photos
Traveller (47)
Room & Suite (40)
Dining (8)
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Questions & Answers
Ask a question
Jocelyn C
April 29, 2018|
AnswerShow all 6 answers
Response from Ronnieblu | Reviewed this property |
10:00pm
0
Votes
whencanwego
June 15, 2017|
AnswerShow all 10 answers
Response from NottageCottageHawaii | Reviewed this property |
Use their 24 hour shuttle. Not a safe pedestrian area.
0
Votes
Sig79
April 15, 2017|
AnswerShow all 5 answers
Response from Cougshela | Reviewed this property |
Haven't stayed there since our visit in the fall last year and the suites were old and ugly!! They told us they were going to renovate the club floor and suites, but we have no idea whether this has happened. After our... More
1
Vote
Room Tips
"I had a room that did not face the runways."
flosser2014
1 week ago
Read review
"Stay away from rooms directly facing the runway."
462jans
Oct. 8, 2018
Read review
"Great 4th Floor Corner ADA Suite. Walk in shower with bars, 2 bathrooms, good layout."
P7480DDdalew
Sep. 26, 2018
Read review
"Ask for a room facing away from the PDX runways"
591Jerry_M
Aug. 27, 2018
Read review
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