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Sheraton Portland Airport Hotel

Expedia.comUS$179*
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#62 of 140 Hotels in Portland
GreenLeadersBronze level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sheraton Portland Airport Hotel
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768 Reviews from our TripAdvisor Community

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Corvallis, United States
Reviewed 3 days ago NEW

They are in the middle of a transformation remodel apparently. The room was awful, it was if they put a new bed and bedding right into a motel 6 room. The bathroom was so poorly laid out it was confusing, there were stains everywhere on carpets and furnishings other than the fresh bed. We arrived shortly before midnight dead tired...

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Helpful?
Thank Julia R
Shellie E, Director of Food & Beverage at Sheraton Portland Airport Hotel, responded to this review

Julia, thank you so much for your feedback. As you noticed we are in the middle of a full property renovation, and as excited as we are for the final finished product there are some issues that can arise. We are so sorry that your stay was not up to our usual standards, and hope that you will stay with...

Kirkland, Washington
HOTEL’S FAVOURITE REVIEW
Reviewed 22 April 2017 via mobile

We stay here on and off, because they have pet friendly rooms and I'm from Portland (now my home is Kirkland) so we visit as much as we are able. Always a clean, friendly, convenient place. Good food. We have brought many of the kids in our family here. This afternoon, this team has beyond impressed me, exceeded all expectations,...

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Helpful?
1Thank amywalen
About Hotel's Favourite Review
Trey M, Guest Relations Manager at Sheraton Portland Airport Hotel, responded to this review

Love to hear it! We hope to see you again sometime soon!

Sacramento, California
Reviewed 3 days ago NEWvia mobile

Though I could pick this place apart for this and that, to me what matters most is the people aspect and how I'm treated as a customer. On that alone I would have rated this hotel a full 5 stars. I stayed here for the first time May 23-25, 2017 and everyone with whom I interacted during my stay was...

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Helpful?
Thank austinmcadam
Eugene, Oregon
Reviewed 4 days ago NEW

Don't know what happened but restaurant food, rooms and front desk/reservations more like Motel 8. Trouble with website reservations this time-took card but wouldn't show I'd made it. Got Rep (In Ireland) who was wonderful and resolved. Checked in (paid in advance) and first thing was need to go to lesser quality hotel not near airport as they had overbooked....

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Helpful?
Thank NottageCottageHawaii
Shellie E, Director of Food & Beverage at Sheraton Portland Airport Hotel, responded to this review

We are so sorry to hear about your recent experiences at the Sheraton. Our guests are the most important thing to us and it sounds like we let you down this time. We hope you will return and give us another shot at making things right. Thank you for your time and your feedback.

Seattle, WA
Reviewed 5 days ago NEW

Understand that this hotel is going through major renovations, but as an SPG Gold Member, I expected a better room. Most of the complaints would have to be in the bathroom. The toilet seat still had some paint on it and the tub had major gashes in the porcelain. The shower was nicely tiled but caulk wasn't installed so I...

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Helpful?
Thank scbsee88
Trey M, Guest Relations Manager at Sheraton Portland Airport Hotel, responded to this review

Thank you for reviewing your stay with us! We're sorry to hear that your stay was not as good as it could've been. As with any construction project, there are still some kinks that need to be worked out as this is all a work in progress. But we'd like to thank you for bringing the issues of your room...

New Haven, Connecticut
Reviewed 1 week ago

They are 99% done with the remodeling, I think. I only saw one place where there was plastic on the floor, and it was a side exit that I didn't need to use. Otherwise, the place looked great! The staff were very helpful when I requested an additional night. They did their best to accommodate me, but they didn't have...

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Helpful?
Thank Judith L
Trey M, Guest Relations Manager at Sheraton Portland Airport Hotel, responded to this review

Thank you for staying with us! We love to hear that your stay with us was enjoyable and that you were able to utilize our newly remodeled rooms as well. We hope that you're able to come back and visit us sometime soon. Take care for now!

Bend, Oregon
Reviewed 1 week ago via mobile

The remodel was worth waiting for! The new look is much more modern and contemporary. We really like the hardwood floors. Should be cleaner for guests, and at the same time, easier for staff to clean. Bath fixtures were a nice upgrade as well. And the new tile on the bath shower surround was very well done. Noticed they did...

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Helpful?
Thank Mikey D
Trey M, Guest Relations Manager at Sheraton Portland Airport Hotel, responded to this review

Thank you for staying with us! We love that YOU loved our newly remodeled rooms, and we hope that it was well worth the wait. As for Rocky... I know that he will be happy to hear that you enjoyed the services in the bar as well. We hope to see you again sometime soon!

Everywhere
Reviewed 3 weeks ago via mobile

Let me preface this by stating that I don't have many reviews because I am generally an easy going person. Also, the room rate I received was a SPG family member. So much for taking care of "family". The hotel itself is "very good". Pros: -It is in a convenient airport location -They are updating -It appears clean But they...

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Helpful?
3Thank majisdicp
Trey M, Guest Relations Manager at Sheraton Portland Airport Hotel, responded to this review

Hi, majisdicp. I would like to offer my sincerest apologies that your stay was not a pleasant one with us. Of course, we try to offer the best possible service that we can even during our ongoing construction project, and I'm sorry that we did not meet that. With that being said, our managers will review your review and will...

Reviewed 4 weeks ago

The location is right next to the airport (you can see the runway from some rooms). The management and staff are very experienced professionals trying to take care of you. The odd thing is that I have had several trips to this hotel and had numerous problems. The good news to the bad news is that I complained and management...

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Helpful?
2Thank David M
Trey M, Guest Relations Manager at Sheraton Portland Airport Hotel, responded to this review

Hi, David! Sorry to hear that your stay was just an average one. We hope to see you again sometime soon when our rooms/hotel is finished with the renovations so that you can stay in them! Take care for now.

Sunnyvale, California
Reviewed 23 April 2017

I was here for a three-day dance event, so the hotel was packed! Had to wait a bit to check in, as I arrived about noon, but the front desk staff was courteous and helped people as soon as the rooms were ready. The lobby is attractive, with computer area if you need it, and comfy couches. Also a comfortable...

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Helpful?
1Thank Jeanette1
Trey M, Guest Relations Manager at Sheraton Portland Airport Hotel, responded to this review

Hey, Jeanette1! Thank you for staying with us and reviewing it as well! We're happy to hear that you were able to utilize some of the things that our hotel has to offer guests during your stay. As for the Make a Green Choice slips for the declining of housekeeping, we apologize for the confusion regarding that. We are working...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Concierge
Official Description (provided by the hotel)
The Sheraton Portland Airport Hotel is conveniently located just a mile from the airport terminal and is accessible by our 24 hour complimentary shuttle service. ... more   less 

Additional Information about Sheraton Portland Airport Hotel

Address: 8235 NE Airport Way, Portland, OR 97220-1353
Region: United States > Oregon > Portland
Price Range: $242 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Portland Airport Hotel 3.5*
Number of rooms: 212
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Also Known As:
Sheraton Portland
Portland Sheraton
Hotel Style:
#21 Green Hotel in Portland
#54 Business Hotel in Portland
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Portland Airport Hotel staff and other travellers.
8 questions
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nj
9 months ago
Hanahan, South Carolina
over a year ago
Portland, United States

See all questions (8)

Questions? Get answers from Sheraton Portland Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Until construction is completed, there really are no "good" rooms.”
davidmE77AN, 29 Apr 2017 | Read review
“Choose a lower floor to minimize airplane noise, ask for a renovated room.”
cgary2017, 27 Mar 2017 | Read review
“Concierge floor has been upgraded beautiful room design.”
StephanieC92812, 22 Mar 2017 | Read review
“Go somewhere else”
FRENCHIEOregon, 1 Feb 2017 | Read review
“don't thick they exist.”
asunnyspirit, 18 Jan 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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