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Phoenix Inn Suites, Salem

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Traveller (23)
Room & Suite (22)
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Overview
  • Excellent32%
  • Very good41%
  • Average15%
  • Poor9%
  • Terrible3%
Travellers talk about
“waffles”(25 reviews)
“front desk”(43 reviews)
“breakfast room”(15 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Additional information
Offers from Phoenix Inn Suites, Salem
Special Offer: BOOK DIRECT AND SAVE!
Hotel packages
Offers from Phoenix Inn Suites, Salem
Special Offer: BOOK DIRECT AND SAVE!
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Reviews (285)
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93
107
45
26
11
Show reviews that mention
All reviewswafflesfront deskbreakfast roombiscuits and gravystores and restaurantsstay there againindoor poolsitting areacoffee makervisiting familyrooms are largeeasy accesscookiesfree breakfastdawntradersuzie
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1 - 5 of 282 reviews
Reviewed 4 weeks ago

My wife and I stayed here for a couple of nights to explore Salem, and I have to say that this hotel was great! The room was clean and when there was a problem with our card keys on the 2nd night, the front desk...More

Thank Vincent D
Response from Michelle D, General Manager at Phoenix Inn Suites, SalemResponded 3 weeks ago

Vincent D, Thank you for your review and for the kind words about our property and staff. They work very hard and really cherish the positive feed back! We look forward to welcoming you back next time you're in Salem!

Hotel's Favourite
Reviewed September 16, 2017 via mobile

Beautiful, clean large room. Comfy king size bed. Rejuvenating shower. Our dogs loved the "backyard." Adjacent to Petco, Rite Aid and Trader Joe's! We still have one more night here but I'm giving this place top rating NOW!

1  Thank Julie W
Response from Michelle D, General Manager at Phoenix Inn Suites, SalemResponded September 22, 2017

Julie W Thank you so much for your review! It's great to hear you (and your dogs!) enjoyed your stay. We look forward to welcoming you back next time you're in Salem.

Reviewed May 10, 2018

I have stayed here a few times for business and it is perfectly adequate for it's price point. The staff are friendly the beds are comfy and the wifi is quick. The location is solid and the morning breakfast is decent as well. I would...More

Thank Tristan L
Response from Michelle D, General Manager at Phoenix Inn Suites, SalemResponded May 16, 2018

Tristan L, Thank you for your review! We're so glad you enjoyed your stay and appreciate your continue patronage! We look forward to welcoming you back next time you're in Salem.

Reviewed April 18, 2018 via mobile

Regular business traveler that prefers to stay at Holiday Inns for their consistency. My first time trying a Phoenix Inn and... Wish I had got the name of the bow tie wearing YOUNG man at the counter when I checked in, he was very helpful,...More

Thank Darin A
Response from Michelle D, General Manager at Phoenix Inn Suites, SalemResponded April 20, 2018

Darin A, Thank you so much for your wonderful review, we're so glad you enjoyed your stay! Thank you for pointing out our helpful and friendly staff, they work very hard to provide the best customer service to our guests! I will make sure I...More

Reviewed April 8, 2018

I enjoyed staying here. It is a nice property, clean and well taken care of. After we checked in we went out to dinner and a show and got back later in the evening. At that time I found the heat was malfunctioning - contacted...More

Thank Thomas I
Response from Michelle D, General Manager at Phoenix Inn Suites, SalemResponded April 10, 2018

Thank you so much for your review, we're glad you enjoyed your stay! Thank you so much for the kind words about our property and staff, they work very hard and really cherish the positive feed back. We hope your travels will bring you our...More

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Most Booked Properties in Salem
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Conference Facilities
Banquet Room
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$126 - US$176 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Salem
#8 Business Hotel in Salem
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$126 - US$176 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Salem
#8 Business Hotel in Salem
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (23)
Room & Suite (22)
Pool & Beach (4)
Dining (2)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Jessy M
November 29, 2015|
AnswerShow all 5 answers
Response from Michelle D | Property representative |
Michelle, Thank you for the fro contacting us with your question. Unfortunately the pool is for registered guest only. If you have any other questions please give us a call.
0
Votes
Julie W
June 5, 2015|
Answer
Response from Michelle D | Property representative |
Julie, Unfortunately the hotel doesn't have a shuttle service. Down town Salem has many dinning options and the city center Mall. We can call a taxi service to get you to and from when you are ready.
0
Votes
fdpolar
May 10, 2015|
AnswerShow all 3 answers
Response from Michelle D | Property representative |
The is a shuttle service called Hut Shuttle. I operates out of the Red lion which is located right off I5. They have scheduled times and you do need to book ahead. It is a nice form of transportation to and from the airport... More
0
Votes
Room Tips
"Top floor is quiet and the elevator is quick."
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"Don't stay here if you are looking for a quiet night of rest"
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"Go to another hotel."
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"There are suites that have divided bed room areas and also a few older rooms that still has a Jacuzzi in them."
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