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DoubleTree by Hilton Hotel Portland - Tigard

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#3 of 10 Hotels in Tigard
Certificate of Excellence
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DoubleTree by Hilton Hotel Portland - Tigard
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377 Reviews from our TripAdvisor Community

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Showing 376: English reviews
Trinidad, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed yesterday NEW

This Double Tree has the great signature cookies upon check in. After the cookies it went down hill, the hotel parking is horrible. The covered area is very dark at night no lights. The hotel need a complete remodel, from the quest rooms to the lobby.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Loretta D
Los Angeles, California
1 review
Reviewed 2 days ago NEW

The Doubletree Hotel in the Washington Square area is a nice one, have to say the staff service is really great, as for the accommodations, we'll I can say they're average, but the area is excellent for shopping and dinning.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Drbonche666
Sammamish, United States
1 review
Reviewed 4 days ago NEW

Toilet exploded at 10pm friday night and I had to call 3 times for the front desk to respond. Apparently there were other toilets back flushing at the same time and therefore they could not manage multiple toilet problems.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank toddsA928KO
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Thank you for taking the time to review our hotel. I am sorry your stay was not the highest quality. We encountered an extra-ordinary plumbing issue that, alas, did take some time to repair. We hope you give us another chance sometime to show you our hotel at its best. Thank you again. Your comments help us be a better... More 

Salem, Oregon
1 review
Reviewed 5 days ago NEW

Hotel is lovely, but the staff was rough around the edges. Check-in issues, shortage of pool towels, flat pillows, and being locked out of the pool with my grand kids and crippled sister inside were a bummer.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank renees985
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Thank you for your review. I am happy you liked our hotel. I hope you give us another chance to show you our staff at their best. We will also substitute our flatter down pillows for some plump foam ones. We hope to see you again. More 

Tenino, Washington
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago

Spent the night after a Wine Club party Location was good for my travel needs - Room was good/clean - We where close to the elevator so picked up some unruly guests and children outside at times Noise was noted but not abrasive - Staff was very helpful Gluten free options really not available for breakfast so we needed to... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank E28_M5
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Thank you for reviewing our hotel. It is the only way we can do better. We hope to see you again, and we will find a lovely, quiet room for you. We are also looking at ways to incorporate more gluten free menu items. Our aim is to accommodate all of our valued guests' needs. More 

Olympia, Washington
1 review
Reviewed 2 weeks ago

This was a G reat hotel overall. For the price I paid, I would have liked breakfast included, but other than that, it was great! Nicely remodeled rooms, good beds, and very clean! This is a great location, with a lot of shopping and close to freeway exits.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kimberly F
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Thank you, Kimberly, for taking the time to review our hotel. I am glad you found our rooms clean and nicely remodeled. I also agree that our location is great --- tucked away in a neighborhood for that home feel but close to the Washington Square Mall and freeways. Cheers. More 

Omaha, Nebraska
2 reviews
Reviewed 3 weeks ago

Very nice hotel in a nice location. Close to great restaurants of various ethnicities and a mall with great shopping. Just would like to have better shuttle services to and from the hotel to make this a perfect trip.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Matthew C
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Thank you for your enthusiastic response. We appreciate your feedback. We do provide free shuttle service within a five miles radius. The airport, however, is almost 20 miles away. We look forward to seeing you again. More 

Tri-Cities, Washington
1 review
Reviewed 4 weeks ago

Some of the reviews I read was there was not enough parking. I don't know if it was a different time of the year but with our stay there was more than enough parking. The staff was very nice and professional. We will stay there again!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank theresacV341KY
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Thank you for your time in giving us a review. Our entire team strives to give great customer service to all guest and I am glad to see we did well during your stay! We will see you next time. More 

Santa Clara, California
1 review
Reviewed 4 weeks ago

They noticed we were traveling with small kids & provided video games for the room. They also sent champagne & strawberries to the room for my daughter & her new husband. It is those special touches that make me want to return. Thank you

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank cynthiamV3464TO
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

Congrats on the new married couple, life will certainly get much more interesting! I am glad to hear our staff made a great impression on your stay, thanks for your wonderful review and we will see you next time you come to Tigard. More 

Richmond, Canada
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 weeks ago via mobile

Never really noticed this hotel before. Always shopped and ate around the area but never noticed this property. Conveniently located one block from Washington Square Mall and a dozen restaurants nearby. About a 8 minutes drive off I-5. Older property with large updated rooms. Even a room near the elevator was not a problem....just make sure to get a top... More 

Helpful?
Thank Josefina R
Jeremiah1234, General Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review

We are happy to hear you were able to find us. Having the hotel away from the highway and near shopping has lots of perks when staying here. We appreciate your time in leaving us such a awesome review and please visit us again in the future. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Parking
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Full-service hotel conveniently located 15 min from downtown Portland with comfortable guest rooms, indoor pool, onsite restaurant, complimentary WiFi, in-room microwave and refrigerator, and more. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Portland - Tigard

Address: 9575 SW Locust Street, Tigard, OR 97223 (Formerly Phoenix Inn Suites Tigard)
Region: United States > Oregon > Tigard
Price Range: $142 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — DoubleTree by Hilton Hotel Portland - Tigard 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Phoenix Inn Suites Tigard Hotel Tigard
Phoenix Hotel Tigard
Hotel Style:
#4 Business Hotel in Tigard
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Portland - Tigard staff and other travellers.
3 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Portland - Tigard staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“plan on eating out if you want good food.”
 of 5 bubbles 538KarenK538, 28 Sep 2016 | Read review
“Fourth floor is probably better.”
 of 5 bubbles Debbiesgre, 1 Sep 2016 | Read review
“pool and workout room are on first floor”
 of 5 bubbles 129raymondb, 23 Aug 2016 | Read review
“Location and hotel size (relatively small) means all rooms are good!”
 of 5 bubbles qfe, 10 Aug 2016 | Read review
“3rd Floor back building looks into parking lot. Stay on 4th floor if facing towards the rear.”
 of 5 bubbles SEAPAC, 8 Jan 2016 | Read review
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