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Upon arrival, the customer service was unimpressive. Our stay here was for two nights to attend a wedding. I did not expect much, besides cleanliness. I have never stayed in a filthier hotel than the Extended Stay in Carnegie, PA. I'm nearly embarrassed to tell...More
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Response from 00esa, Manager at Extended Stay America - Pittsburgh - CarnegieResponded 15 October 2017
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not...More
Hotel is a 1 star.
As one example, the advertised breakfast is misleading, untrue, and BS. Limited (one).muffins, granola bars, and coffee is not breakfast.
Additionally, compare similar rated Pittsburgh hotels, such as Hampton, Fairfield, and Comfort Inns with unlimited breakfast options and hot food.....More
Response from 00esa, Manager at Extended Stay America - Pittsburgh - CarnegieResponded 24 September 2017
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve ourselves. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with...More
This is probably the worst hotel in this area. The lower rates than other Extended Stays in this area do not justify the overall rate you pay for this garbage. The front desk is worst. If you have a extended perks or any other discount...More
Response from 00esa, Manager at Extended Stay America - Pittsburgh - CarnegieResponded 23 September 2017
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Room reeked of cigarettes. Many unclean surfaces. A real disappointment. You really can't call this a hotel. More like someplace you have to go to when the nice hotels are booked and you are thrown out of your home.More
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Response from 00esa, General Manager at Extended Stay America - Pittsburgh - CarnegieResponded 8 August 2017
James, we are truly sorry for failing to provide you with clean and comfortable accommodations that you deserved. We take the cleanliness of our hotel very seriously, so we are taking steps to ensure this does not happen again. We hope you will consider giving...More
I took a flyer on this by Priceline and thankfully the hotel did refund my money. Our room was dirty, with dishes and silverware sitting all over the hallway outside our room, the building smelled of smoke, including our non-smoking room. The bed was dorm...More
Response from 00esa, General Manager at Extended Stay America - Pittsburgh - CarnegieResponded 7 August 2017
I certainly apologize for the issues you encountered which led to a disappointing stay. I am concerned about your experience and have immediately brought the cleanliness issues to the attention of our housekeeping for review and action. We value your feedback so we can make...More
US$81 - US$182 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Extended Stay America Pittsburgh - Carnegie Hotel Carnegie ,