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Extended Stay America - Pittsburgh - Carnegie

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Room & Suite (21)
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Overview
  • Excellent36%
  • Very good24%
  • Average19%
  • Poor12%
  • Terrible9%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
All hotel details
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Offers from Extended Stay America - Pittsburgh - Carnegie
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Rooms
Apr. 29Apr. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (116)
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All reviewsgranola barsplace to staywe arrived late at nightfull hot breakfastroom was cleanfull size fridgeshower curtainbusiness hotelthe entire staffstar hoteloff the highwaythe hotel staffkitchenettepittsburghmarge
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11 - 15 of 113 reviews
Reviewed 21 September 2017

This is probably the worst hotel in this area. The lower rates than other Extended Stays in this area do not justify the overall rate you pay for this garbage. The front desk is worst. If you have a extended perks or any other discount...More

Thank suresvenkat
Response from 00esa, Manager at Extended Stay America - Pittsburgh - CarnegieResponded 23 September 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel...More

Reviewed 7 August 2017

Room reeked of cigarettes. Many unclean surfaces. A real disappointment. You really can't call this a hotel. More like someplace you have to go to when the nice hotels are booked and you are thrown out of your home.More

Review collected in partnership with Extended Stay
Thank jamesbR6721FM
Response from 00esa, General Manager at Extended Stay America - Pittsburgh - CarnegieResponded 8 August 2017

James, we are truly sorry for failing to provide you with clean and comfortable accommodations that you deserved. We take the cleanliness of our hotel very seriously, so we are taking steps to ensure this does not happen again. We hope you will consider giving...More

Reviewed 7 August 2017 via mobile

I took a flyer on this by Priceline and thankfully the hotel did refund my money. Our room was dirty, with dishes and silverware sitting all over the hallway outside our room, the building smelled of smoke, including our non-smoking room. The bed was dorm...More

Thank Horse1988
Response from 00esa, General Manager at Extended Stay America - Pittsburgh - CarnegieResponded 7 August 2017

I certainly apologize for the issues you encountered which led to a disappointing stay. I am concerned about your experience and have immediately brought the cleanliness issues to the attention of our housekeeping for review and action. We value your feedback so we can make...More

Reviewed 12 July 2017

- Toilet dirty - Lobby dirty - Did not make beds or replace towels/washclothes any night even though I specifically requested after the first day - Made me walk back to lobby w/ 3 small children to get more towels instead of bringing them to...More

Review collected in partnership with Extended Stay
Thank P6972RJdavidl
Response from 00esa, General Manager at Extended Stay America - Pittsburgh - CarnegieResponded 14 July 2017

David, we apologize for the cleanliness issues in your room and even more that we didn't promptly respond to correct it. We have inspection procedures in place to make sure that this does not occur, so we regret that steps were missed in this case....More

Reviewed 8 June 2017

The staff was very nice and helped me . The condition of the room was ok, at best. I had kitchenette with no pots, pans, dishes, silverware, etc... The bathroom was nasty. Hair in the shower, the toilet, and sink. This room was not cleaned....More

Thank John B
Response from 00esa, General Manager at Extended Stay America - Pittsburgh - CarnegieResponded 9 June 2017

John, thank you for the feedback about your stay at our hotel. We are happy that you liked our courteous associates, but we are sorry for the issues you encountered while you were here and the inconvenience it caused. To ensure cleanliness of kitchenware upon...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Laundry Service
Room amenities
Microwave
Details
Price range
US$91 - US$130 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$91 - US$130 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (23)
Room & Suite (21)
Dining (1)
Questions & Answers
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Room Tips
"Try to stay away from renovation areas esp. if you have allergies."
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"Keep in mind this is a 2/2.5 star hotel. If your looking for a view or luxury you'll need to spend more..."
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"Get your own cleaning stuff to clean toilet bowl and shower area. Your own pillows and bed sheets."
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"Rooms are not well insulated, you can hear EVERYTHING!!!!"
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