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I've stayed there many times, but its gone downhill and there are lots of better options. I called early in the morning of my last reservation to cancel because of a medical emergency, and they refused to refund the $206.01 (terrible 48-hour cancellation policy). They...More
Thank David S
Response from Lisa E, Manager at Brandywine River HotelResponded 3 weeks ago
I'm sorry I was unable to refund you because of the cancellation policy but I did offer you a way to not lose your money, I only needed a doctor's note since you stated it was a medical emergency. I did that for good customer...More
This place is a total filthy dump that is plagued by roaches and the management does not care to resolve your concerns when you notify them of the problem, stay away! My husband and I stayed here for three nights the weekend following Labor Day...More
Thank Melissa G
Response from Lisa E, Manager at Brandywine River HotelResponded 27 October 2017
I remember you and your husband, you were extremely upset when you checked in because we did not have any other rooms available other than the double beds that you booked. we had been sold out for those dates since August, you were very lucky...More
Hard to find registration at night (last building in a cluttered lot of event spaces, florists, etc.) Front desk staff curt. Irritating to be sent back out to car (in rain) to put tag on dash so they don't tow car away -- why not...More
Response from Lisa E, Manager at Brandywine River HotelResponded 11 October 2017
We are sorry you had trouble finding the hotel, it is the only large building with a big sign that says Registration on the front of it. We are divided by a large parking lot in between the shops and we are all light up...More
Stayed here two nights while visiting Brandywine Valley. It is an older facility, a bit on the tired side. The bedding was comfy, room clean. Breakfast marginal, staff functional and efficient. Limited electrical outlets. Location great for our interests!
Management response:Responded 2 October 2017
Thank You for your review, we are glad you enjoyed your stay.
Quaint little hotel. Good location, several restaurants within a 3-5 minute walk. Room was nice. Front desk clerk was very nice. Continental breakfast was sparse. The only problem was that it was one of the worst nights I've had in a hotel in a long...More
Management response:Responded 30 September 2017
We are sorry you were inconvenienced when the air conditioning went out. The reason I could not give you a refund was that you booked through a third party and did not pay me, you paid the third party so I am not allowed to...More
US$111 - US$173 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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