Idk how to start. When walking in the canopy is collapsing. Halls are dirty and stained. Room was mediocre at best. Shower head is extremely low! If over 5 feet you won’t fit! Very dated, looks nothing like the picture they provide.
Upon arrival the property looks blank and has ZERO curb appeal. The canopy appears to be falling down and the bottoms of the columns are all shattered. Check in with the older gentleman who had no personality, said maybe 2 words to me the entire time! Was not greeted as a IHG Rewards Club member nor asked if I wanted my bonus points or not. Also, the card that I used to hold the room was not the one I wanted to use at check in but was not given the chance to update to a new card. The lobby is very run down and marks all over the walls. I agree with other reviews about the carpeting it is gross looking I wore flip flops the entire time in the room. The phone in the room was not working so I could not call the front desk. Seating outside was limited to 1 bench from what I saw. And turn on some lighting in the breakfast area it was so dark and drab. I feel management needs to step back and look at the big picture! I stayed at this location a couple years back for another wedding and the hotel was beautiful! Now it just looks like no one cares. On a brighter note, the shower pressure was fantastic and the housekeeping staff were extremely polite and of all the staff I encountered they spoke the most to me!…
Wow, what a disappointment. I haven't stayed at a Holiday Inn Express in a long time and i sure hope this establishment is NOT representative of the average HIE. I usually stay at a competing brand but am a Platinum Elite member from past stays. As a Platinum Elite member I am supposed to get the "best" rate. While checking in I found that someone else that just stopped in for a room received a rate $40 cheaper than mine. The front desk attendant would not honor any kind of discount for me. So my rewards level meant nothing to me for my rate. I was concerned when we arrived because the front desk wall was really beat up and in disrepair. This is indicative of the entire facility. We found the halls and room to be marginally clean. The outlet and switch covers in the lobby men's room are attached with drywall screws. Unsightly and maybe against electrical code. When we got to our room we found we did NOT have a kitchenette as advertised on the IHG website. We had food to keep cold so i went to the front desk where i learned that there are only three refrigerators for all of the rooms and you must know to ask for one when you make your reservation. No refrigerator for us. They did offer to put our food in a "public" refrigerator - no thanks, too many crazy people in this world to let my food in a public refrigerator! I requested a wakeup call that never happened! Thankfully my wife woke up in time to make me aware of the time! I made it to my appointment a few minutes late. There is a sign on the dining area refrigerator saying that a takeout bag for breakfast could be had if you were not able to enjoy breakfast when served. Since my meeting was early in the morning, I requested a breakfast bag to go. You guessed it, I was told there was no such thing available. I regret booking a room at this facility and hope to receive a positive response from the email i am sending to management of this hotel.…
We booked this place because it was close to the family function that was planned. I typically do not stay at Holiday Inn but the proximity made it our choice. As I checked in I should have known, the lobby walls were in disrepair and there are holes in the wall behind the desk. As you walk to the room, there are black scuffs all over the walls of the halls and there was built up dust in the corners of each doorway. The room itself had a funk to it. The carpet was sticky in spots. The shower curtain had mold on it, picture attached. I decided to pack up and leave. The price I was paying was the same as my normal hotel that is clean and maintained. This place is not old enough to be in this condition. I would not recommend this for anyone.
We came in on a late night with downpour of rain. The room had no amenities (fridge or micro), the bathroom tile grout was black - like never cleaned and moldy black, the beds were ok but the carpets in the hall and room were worn far beyond a “2 yr old” hotel. Staff was friendly (this gave them a 2nd star in my book) - only stayed because the roads were dangerous and the normal hotel I would stay at was sold out. Couldn’t leave quick enough... the awning over the entrance had tons of mold by the spout- needs a deep cleaning.
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