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Staybridge Suites East Stroudsburg - Poconos

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Staybridge Suites East Stroudsburg - Poconos
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239 Reviews from our TripAdvisor Community

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Showing 238: English reviews
Start your review of Staybridge Suites East Stroudsburg - Poconos
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New York City, New York
Reviewed 1 week ago

We spent two nights at Staybridge Suites East Stroudsburg in February 2017. Dirty utensils were left inside the drawer. Molds in the bathroom corner. I went down to the lobby to get plastic utensils instead. The worse part was the bedbugs bites. It seemed like a norm to the front desk when I told her. The hotel websites filtered out...

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1Thank Worldtraveler2000_13
New Jersey
Reviewed 2 weeks ago via mobile

I stayed there for a night, I wish I had stay there the whole weekend but we had previously booked another hotel too. The rooms are prefect, very clean and quite, best are comfortable, the bathroom is nice and clean. It has a kitchenette with a stove and fridge which was great :) very spacious and has a sofa too...

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Thank Kelly G
Massapequa Park, New York
Reviewed 3 weeks ago

I would have given this hotel a higher rating if management had shown some professionalism regarding the complaint I had about the pool. Now, I had read the prior reviews about the cold pool. In fact, I called the hotel weeks before my stay to make sure the pool was in working order and that it was heated. I was...

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Thank nina T
IHGService, Guest Relations Manager at Staybridge Suites East Stroudsburg - Poconos, responded to this review

Dear nina T, Thank you for your stay and for posting a review on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. It is nice to hear that you found our breakfast selection to your liking and you also rated our location with five stars. However, I...

Reviewed 4 weeks ago

I stayed at this hotel for valentines day weekend 2017. I was awaken by mice roaming through the trash can in my room. I called the front desk and was told "ok what do you want me to do now". I immediately checked out at 5am. Yes they asked me did I want another room i declined. I feel like...

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1Thank Cynthia F
IHGService, Guest Relations Manager at Staybridge Suites East Stroudsburg - Poconos, responded to this review

Hello Cynthia F, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. I have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Best Regards, John O Case Manager...

Nanticoke, Pennsylvania
Reviewed 4 weeks ago

We called the front desk to let them know that the shower was broken... they sent up a gentleman, whom was unable to fix it .... He said he would have the front desk call ... No call!! We called down, an hour and a half, later and the woman said( he) the manager.. would provide another room down the...

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Thank mzcz2014
IHGService, Guest Relations Manager at Staybridge Suites East Stroudsburg - Poconos, responded to this review

Hi mzcz2014, Thanks for sharing feedback about your recent stay. Although I am pleased to see your satisfactory rating for our hotel's cleanliness, I regret to learn that you encountered problems concerning the bathroom's shower. On behalf of the team, I'm sorry for the inconvenience this and the fire alarm has caused and be assured that your comments will be...

Reviewed 5 weeks ago via mobile

I'm so grateful I for the first time did not read reviews when booking this hotel because honestly most of these people just have really high expectations when booking hotels. I came here for a long weekend getaway and my stay was amazing. It's centrally located between Shawnee skiing and mount airy casino which was perfect for my husband and...

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Thank ifrah a
New Milford, New Jersey
Reviewed 12 February 2017

A stay at this hotel truly transcends the traditional quality standards set for the Poconos. The front desk staff was professional, responsive and personable from Sam to Celine. Our 4th floor suite was very comfortable, spacious and spotless. The rooms were well constructed so no window draft or door draft are felt. Although the breakfast / dinner buffets were bountiful...

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Thank UsHere4U
New York City, New York
Reviewed 4 January 2017

My family and along with a few other guest stayed here due to an event we were attending. The property looks very nice and the lobby was inviting. Unfortunately, our group leader could not get group rates, for some odd reason, but we bit the bullet and reserved rooms here instead of Days Inn, where she was able to get...

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2Thank melanielsr
IHGService, Guest Relations Manager at Staybridge Suites East Stroudsburg - Poconos, responded to this review

Dear melanielsr, I'd like to thank you for bringing your concern to our attention and deciding to stay with us. I appreciate your kind words for our hotel aesthetics and sumptuous breakfast buffet. We take pride in our brands and it is our intent to live up to the guests' expectations. I'm sorry if we weren't about to deliver that...

Frederick
Reviewed 29 December 2016 via mobile

Clean spacious rooms, friendly staff, and a healthy choice of options in the complimentary breakfast. Always great to find a nice hotel that is dog friendly so we can bring our pup when we travel. Location is not far off of route 80.

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1Thank rkmill
Los Angeles, California
Reviewed 26 December 2016 via mobile

Me and my friend booked the hotel for 3 room through Priceline at Christmas Eve by one transaction. But only 2/3 room got deposits from Priceline, so we have to give another card for security to get into the room. Second day, when I came back to home, they charged me twice amount money for that room and another two...

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2Thank Lucas2011502
IHGService, Guest Relations Manager at Staybridge Suites East Stroudsburg - Poconos, responded to this review

Dear Lucas2011502, Thank you for your review regarding your recent stay at Staybridge Suites Stroudsburg East Poconos, PA. It is regrettable you were not satisfied with the service you received due to the double charges taken. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Staybridge Suites East Stroudsburg - Poconos

Address: 561 Independence Rd, East Stroudsburg, PA 18301-8202
Region: United States > Pennsylvania > Pocono Mountains Region > East Stroudsburg
Price Range: $130 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites East Stroudsburg - Poconos 3*
Number of rooms: 79
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Questions & Answers

Here's what travellers have asked, with answers from Staybridge Suites East Stroudsburg - Poconos staff and other travellers.
6 questions
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New York City, New York
over a year ago
Smithtown, New York
over a year ago

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Questions? Get answers from Staybridge Suites East Stroudsburg - Poconos staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“dont stay here. its infested with mice”
 of 5 bubbles cynthiaf431, 26 Feb 2017 | Read review
“Avoid 2 bedroom unit. Ask for rear side room”
 of 5 bubbles DGinSoCA, 8 Oct 2016 | Read review
“third and 4th floors are better cause not usually have dogs.corner rooms are quieter.”
 of 5 bubbles frumtraveler613, 20 Sep 2016 | Read review
“GO elsewhere !!!!”
  • tub
  • cracked,dirty floor tiles
  • pet stained carpet (just 1 area of many)
  • worn couch, carpet stain
  • worn couch
  • worn,stained couch
 of 5 bubbles 7ElizabethC, 7 Aug 2016 | Read review
“back side of hotel should be quieter”
 of 5 bubbles maryhQ2005TE, 19 May 2016 | Read review
5 of 5