We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
I stayed at this hotel for valentines day weekend 2017. I was awaken by mice roaming through the trash can in my room. I called the front desk and was told "ok what do you want me to do now". I immediately checked out at...More
3 Thank Cynthia F
Response from IHGService, Guest Relations Manager at Staybridge Suites East Stroudsburg - PoconosResponded 12 March 2017
Hello Cynthia F,
Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. I have sent you a private message in an effort to obtain more information.
We called the front desk to let them know that the shower was broken... they sent up a gentleman, whom was unable to fix it .... He said he would have the front desk call ... No call!! We called down, an hour and a...More
1 Thank mzcz2014
Response from IHGService, Guest Relations Manager at Staybridge Suites East Stroudsburg - PoconosResponded 7 March 2017
Thanks for sharing feedback about your recent stay. Although I am pleased to see your satisfactory rating for our hotel's cleanliness, I regret to learn that you encountered problems concerning the bathroom's shower. On behalf of the team, I'm sorry for the inconvenience...More
I'm so grateful I for the first time did not read reviews when booking this hotel because honestly most of these people just have really high expectations when booking hotels. I came here for a long weekend getaway and my stay was amazing. It's centrally...More
A stay at this hotel truly transcends the traditional quality standards set for the Poconos. The front desk staff was professional, responsive and personable from Sam to Celine. Our 4th floor suite was very comfortable, spacious and spotless. The rooms were well constructed so no...More
My family and along with a few other guest stayed here due to an event we were attending. The property looks very nice and the lobby was inviting. Unfortunately, our group leader could not get group rates, for some odd reason, but we bit the...More
3 Thank melanielsr
Response from IHGService, Guest Relations Manager at Staybridge Suites East Stroudsburg - PoconosResponded 19 January 2017
I'd like to thank you for bringing your concern to our attention and deciding to stay with us. I appreciate your kind words for our hotel aesthetics and sumptuous breakfast buffet. We take pride in our brands and it is our intent to...More
Response from zoilar332 | Reviewed this property |
To my knowledge, I never heard about ID being requested by staff to anyone during our STAYBRIDGE Suites Family Reunion. Of course, some of us booked Suites with extra rooms, and a sleeper sofa for some family members, and... More
To my knowledge, I never heard about ID being requested by staff to anyone during our STAYBRIDGE Suites Family Reunion. Of course, some of us booked Suites with extra rooms, and a sleeper sofa for some family members, and staff was very helpful providing extra pillows, towels, blankets and toiletries. It isn't clear to me if the hotel is collaborating with any other hotel nearby, as far as sharing any type of services. We shared a very special moment honoring our parents, and speaking for myself and extended family, we are thankful to the STAYBRIDGE Suites staff for finding the time to assist us every day to make us feel at home.