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We recently stayed in a 1 bedroom suite (2 adults, 2 children). Our stay was exactly as expected. This isn't a fancy hotel, nor is it a hole in the ground. This is a nice in between with amenities you wouldn't find at some hotels....More
First Time Staying...the suite itself was very nice and clean with all the kitchen amenities you could want - didn't use them since it was only a one night stay. Outside of the suite...dirty carpets - looks like they hadn't cleaned or even vacuumed them...More
2 Thank happyinmountpleasant
Response from IHGCare, Guest Relations Manager at Staybridge Suites East Stroudsburg - PoconosResponded 7 September 2015
We appreciate the time you took to share your experience while staying at our hotel. We rely on guest feedback as this will allow us to improve wherever possible. We are glad you found your room accommodations to your liking. The cleanliness of...More
Our group of several family members traveled to the STAYBRIDGE Suites, East Stroudsburg, PA from six different States. This Suite hotel was chosen unanimously for having the comforts of home for those traveling with children (I.e., spacious fully equipped kitchens, full size refrigerator with ice...More
I stayed at this place three years ago and enjoyed so we went back the next year and again enjoyed our stay. We skipped a year and then went back this year and could not believe the changes. The carpets in the room needed to...More
Our party had three rooms last night. Among them we had ripped couches, stained carpeting, cracked ceilings, and mold in the shower. The fire alarms went off twice during the 12 hours we were there. There also appeared to be only one person on duty...More
1 Thank jmh882
Response from IHGCare, Guest Relations Manager at Staybridge Suites East Stroudsburg - PoconosResponded 24 August 2015
Thank you for taking the time to post a review of our property. We regret that the overall condition of the room and fire alarm that went off were a let down during your stay. Please know that this is not reflective of...More
Response from zoilar332 | Reviewed this property |
To my knowledge, I never heard about ID being requested by staff to anyone during our STAYBRIDGE Suites Family Reunion. Of course, some of us booked Suites with extra rooms, and a sleeper sofa for some family members, and... More
To my knowledge, I never heard about ID being requested by staff to anyone during our STAYBRIDGE Suites Family Reunion. Of course, some of us booked Suites with extra rooms, and a sleeper sofa for some family members, and staff was very helpful providing extra pillows, towels, blankets and toiletries. It isn't clear to me if the hotel is collaborating with any other hotel nearby, as far as sharing any type of services. We shared a very special moment honoring our parents, and speaking for myself and extended family, we are thankful to the STAYBRIDGE Suites staff for finding the time to assist us every day to make us feel at home.