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Unfortunately the hotel was in maintenance during my stay. The room and bathroom was clean. Staff was warm and very helpful (special thanks to Sahra). Pool in maintenance. Breakfast is the standard Holiday Inn Express, so not much to expect (there are a couple of...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites EastonResponded February 1, 2015
Thank you for sparing some time out of your busy day to write us a feedback regarding your recent stay. I am pleased to see that you were able to take delight in the quality of service our hotel staff members were able...More
Very nice hotel. The floor we were on was newly remodeled Very nice. The bed was really comfy. Only draw back was that we booked here for the indoor pool only to find out after checking that the pool was closed. Wish it was posted...More
We stayed in the Holiday Inn Express on New Year's Eve so that we could be near our friends' home where we attended a party. This was our second stay at this HIE and I found the experience to be similar to the previous time....More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites EastonResponded January 16, 2015
Thank you for taking the time to share your recent experience at our hotel. I am pleased with your kind comments regarding our staff and rooms. However, allow me to apologize if the on going renovations may have caused you inconvenience.
We come here every year for the Polar Express. We also come here for the pool, as it is something to do with the kids without having to leave the hotel. Our room was recently renovated, brand new carpet and tiles in the bathroom and...More
When placing the reservation I asked about the pool for my son and they said they had one, upon checking in discovered the pool was closed (and had been closed when I called in the reservation). Then the hotel placed a $13.73 charge on my...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites EastonResponded January 2, 2015
We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are sorry for not living...More