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SpringHill Suites Erie

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Traveller (98)
Room & Suite (57)
Videos (1)

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About

#5 of 38 hotels in Erie
Location
Cleanliness
Service
Value
GreenLeaders Silver level
SpringHill Suites by Marriott Erie is an all-suite hotel located off I-79 and Interchange Road. We are a short walk from multiple restaurants, tax-free shopping at Millcreek Mall and less than 6 miles from Presque Isle State Park, Waldameer Park and the Erie Zoo in Erie, Pennsylvania. Our spacious lodgings make an ideal home away from home by offering a comfortable living area with a work desk, wet bar and sofa separated from the sleeping area, featuring plush Marriott bedding with crisp linens, Wi-Fi and a large HDTV.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Hiking
Bowling offsite
Car hire
Electric vehicle charging station
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Patio
Tennis court offsite
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Photo copier / fax In business centre
BBQ facilities
Baggage storage
Convenience store
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Seating area
Separate living room
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Business
Green
Languages Spoken
English, Spanish, Arabic
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
804Reviews8Q+A100Room tips
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Chris F wrote a review Feb 2024
1 contribution
Nice clean rooms and very spacious place. Good work space area and the shower had great pressure. Staff at check in/ Check out was friendly. Breakfast which was a nice variety of hot and cold selections. Nicole had a breakfast area clean and ready to go! Really
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kimberly Miller, General Manager at SpringHill Suites Erie
Responded 4 weeks ago
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the SpringHill Suites Erie. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team and Nicole as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mackenzie R wrote a review Feb 2024
1 contribution
Darnell and his team have gone above and beyond during our stay at SpringHill Suites Erie during a tough time for our family. His graciousness will always be remembered and we will be sure to visit again because of his hospitality. Thank you Darnell!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kimberly Miller, General Manager at SpringHill Suites Erie
Responded 4 weeks ago
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the SpringHill Suites Erie. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Darnell as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Connie C wrote a review Jan 2024
2 contributions4 helpful votes
I have been to so many Marriott’s over the years. The friendliness and customer service I received at this hotel were above and beyond. Jan at the front desk was phenomenal! I had accompanied my son on a short trip while he interviewed for a job. Jan had raised her family in Erie and was so kind and reassuring to my son. She wished him luck and gave us so many helpful suggestions. In a world that is less than kind and helpful at times, Jan was this and so much more. She is a treasure! The hotel is conveniently located close to many restaurants and a grocery store. Breakfast was great! We had a wonderful stay!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kimberly Miller, General Manager at SpringHill Suites Erie
Responded Jan 29, 2024
Thank you so much for staying with us and for your kind review, we are lucky to have Jan on our team! We hope that your son's interview went well!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jennifer B wrote a review Jan 2024
Burbank, California2 contributions
I had a very alarming and disappointing experience with this hotel and advise against staying here. To make a long story short, our room had bed bugs and the hotel's response fell far short of our expectations. As we were getting ready to leave the room and check out, we saw what looked to be a bed bug crawling on the bed. We reported it to the front desk, showed them a picture we took, they shut down the room, said they would call an exterminator and call us to confirm if the room actually did have bed bugs. Several days later they followed up with us, confirmed there were indeed bed bugs, refunded the cost of the 2 night stay, and deposited a nominal amount of points into my Bonvoy account. After much back and forth with the hotel manager and Marriott corporate, we were given more Bonvoy points as a courtesy, but they are unwilling to cover direct costs incurred to treat our luggage and clothing to avoid bringing this problem home with us. They have made an already frustrating situation worse with extremely poor customer service.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kimberly Miller, General Manager at SpringHill Suites Erie
Responded Jan 12, 2024
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Doc G wrote a review Dec 2023
DuBois, Pennsylvania1 contribution
Very nice hotel and convenient to many shopping and eating places! Great price and very friendly! Easy access off interstate. Nice gym and pool. Breakfast was adequate, but nothing to write home about!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kimberly Miller, General Manager at SpringHill Suites Erie
Responded Dec 27, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the SpringHill Suites Erie. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David O wrote a review Nov 2023
51 contributions10 helpful votes
I have stayed at this property before and had good experiences, so I opted to stay here again. The hotel is in a great location with easy access to the interstate, shopping, and restaurants. I used the mobile app to check in but stopped by the front desk to ask questions. The staff members I spoke with were all friendly and helpful. The room was modern, clean, and spacious. The complimentary breakfast was about what you would expect. Overall, it was a decent and enjoyable stay. The only criticism is the number of guests who let their children treat the entire hotel as a playground. Unaccompanied minors running the halls while screaming, playing on the elevators, and carrying on.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kimberly Miller, General Manager at SpringHill Suites Erie
Responded Nov 9, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jennifer s wrote a review Oct 2023
1 contribution
We stayed this past weekend for my sons hockey tournament. Worst staff ever! Everyone was mean and rude! Someone over dosed in the hotel. Also cops were called because a person was in the hotel roaming the halls who did not stay there ! Then lastly but most importantly we got charged an extra fee of $250 for “smoking “ WE DO NOT SMOKE!! No one we were with smokes !! They said they found a pop bottle with a cigarette butt in it in our garbage can. It was not from us again we don’t smoke and not sure how it got there! How do they know it wasn’t there before we got there! Or maybe it was even from one of their cleaning people!! we do not smoke, and I don’t even like to be around people who smoke because I cannot stand the smell. I have cerebral palsy on my right side and a blood clotting disorder that I shouldn’t smoke, and I wouldn’t wanna smoke because of it so they weren’t even trying to understand where we were coming from and just kept accusing us of smoking and again I cannot stress enough we do not smoke! Also the manager of the hotel Kimberly Miller was very rude, so rude the rudest person I’ve ever had a conversation with please do not give your business to these people.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kimberly Miller, General Manager at SpringHill Suites Erie
Responded Oct 20, 2023
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I am sorry that someone smoked in your room, while it may not have been someone in your family it may have been one of your guests and we are a non smoking property. As stated, rooms are cleaned between each guest and we do not charge a smoking fee unless evidence is found. In your case there were indeed cigarette butts found in the room along with the smell of cigarettes.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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zurberts wrote a review Oct 2023
Stoney Creek, Canada49 contributions17 helpful votes
I stayed with my 2 pre-teen daughter's for 3 nights at the SpringHill Suites. The hotel is nice and newly renovated. The room we had was spacious and more than adequate for our needs. The staff is friendly and the pool was clean. It was off season in October so not too busy which was nice. We had the pool to ourselves, super. The breakfast was ok and enough for the kids. They liked the waffle maker and there were some bananas and oranges. They also had cereals, cold boiled eggs, scrambled eggs, another hot meat time which changed each day, nuts, fruit bars, and juice. I liked the selection of coffee including a local specialty flavor which changed each day and was available around the clock. What (was minor) but could be improved: 1. The internet service provider is changing in the hotel so was spotty at times and kicked my kids off the network. We had to forget it and connect again. I also had an Apple TV which I needed to call them to whitelist the MAC address but the company wasn't able to help me since they said their service had ended. Suffice to say, we didn't get it setup. Good news is I learned to bring my own router next time to avoid this. 2. Breakfast was good but would benefit from a few more (healthy) options. 3. There was a fire alarm test which scared my kids. I was at the desk at the time and asked. The service tech made it seem by his facial expression that why would it be anything like a drill. It would have been good to have a paper notice sent to the room so we wouldn't reach like it was a real fire and at least be prepared that it was happening. 3. I have status at the hotel. I asked for late check-out at 2om and was told all they could do was 1pm. I've never had that before and it wasn't busy. Again minor but the extra hour with kids is always nice before we hit the road. Overall we had a good experience and would be happy to stay again.
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Date of stay: October 2023Trip type: Travelled with family
Room Tip: First floor is great for regular pool access
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kimberly Miller, General Manager at SpringHill Suites Erie
Responded Oct 16, 2023
Thank you for staying at the SpringHill Suites Erie and for your kind review! Fortunately, we are in the process of upgrading our wifi so hopefully that solves the internet issues! I apologize that you were not notified about the fire drill, we did put notice under the doors of our occupied guest rooms and had signs at the desk, I am sorry that your room was missed. I am sorry that we were unable to accommodate a late check out later than 1pm, our normal check out is noon so we did offer the latest that we could. Thank you again for staying and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sheena28 wrote a review Oct 2023
sheena281 contribution1 helpful vote
I experienced a horrible stay at this hotel. The staff seemed sketchy and unprofessional. I found out my credit card was charged several times at night when I payed for my stay in full. I would not recommend anyone stay at this hotel that isn’t even truly tied to Marriott.
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kimberly Miller, General Manager at SpringHill Suites Erie
Responded Oct 6, 2023
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I would love to investigate your claims as this is the first I am hearing of a card that has been charged multiple times. Please feel free to reach out to the hotel directly at 814-864-5000 so that I can ensure we have not over charged you and remedy the situation if you have been over charged.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GVN5_FAMILY wrote a review Aug 2023
Barrie, Canada35 contributions16 helpful votes
Stayed for 2 nights. Had no issues with any ants and found the bed to be comfortable and room clean Breakfast was acceptable and did offer choices Yes it’s a bit chaotic in the morning with breakfast but managed to find a place to sit Would return next time in Erie
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kimberly Miller, General Manager at SpringHill Suites Erie
Responded Aug 3, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the SpringHill Suites Erie. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$134 - C$200 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
springhill suites erie hotel erie, erie springhill suites
LOCATION
United StatesPennsylvaniaErie
NUMBER OF ROOMS
117
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SpringHill Suites Erie - UPDATED 2024 Prices, Reviews & Photos (PA) - Hotel - Tripadvisor

Frequently Asked Questions about SpringHill Suites Erie
Which popular attractions are close to SpringHill Suites Erie?
Nearby attractions include Millcreek Mall (0.9 km), Pulakos Chocolates (0.5 km), and Vertical Jump Park (0.3 km).
What are some of the property amenities at SpringHill Suites Erie?
Some of the more popular amenities offered include an indoor pool, free breakfast, and a fitness centre.
Which room amenities are available at SpringHill Suites Erie?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at SpringHill Suites Erie?
Guests can enjoy free breakfast, barbeque facilities, and complimentary tea during their stay.
Is parking available at SpringHill Suites Erie?
Yes, free parking is available to guests.
What are some restaurants close to SpringHill Suites Erie?
Conveniently located restaurants include Firebirds Wood Fired Grill, Picasso's Erie, and Cheddar's Scratch Kitchen.
Are there opportunities to exercise at SpringHill Suites Erie?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at SpringHill Suites Erie?
Yes, dry cleaning and laundry service are offered to guests.
Does SpringHill Suites Erie offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at SpringHill Suites Erie?
The staff speaks multiple languages, including English, Spanish, and Arabic.
Are there any historical sites close to SpringHill Suites Erie?
Many travellers enjoy visiting Erie Maritime Museum (8.3 km) and Erie Land Lighthouse (9.7 km).