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First... Erie is having a rough time. That said, I think this in town "old style" hotel is working hard to try to due it right. The front desk was pleasant, professional, and helpful ( I don't remember her name, but she said she was...More
5 Thank TravelingDrZ
Response from Erica R, Director of Sales at The Avalon Hotel and Conference CenterResponded 12 November 2014
Thank you very much for your thoughtful comments. Our Front Desk Manager has been with us for 18 years and I am glad to hear that they were friendly during your stay. Erie is a growing city that is trying to attract tourism and we...More
We were very surprised to find the condition of your elevator floor-chipped, wore and disgusting. Upon arriving to our room on the 7th floor, let me review the appalling conditions:
1. Blood stain on the top of the comforter.
2. Stopper in the bathroom sink...More
4 Thank Margaret G
Response from Erica R, Director of Sales at The Avalon Hotel and Conference CenterResponded 29 October 2014
Thank you for taking the time to express your concerns. I apologize for the uncleanliness of your guest room due to not meeting our quality standards. Our ice machine was unfortunately our of order and I hope that the front desk was able to assist...More
The hotel room was TERRIBLE!! Most disgusting room that I ever stayed in. And believe me if it was not so late in the night and if there were other rooms available in the area we would have left. Especially with it being over $125.00...More
3 Thank Mary M
Response from Erica R, Director of Sales at The Avalon Hotel and Conference CenterResponded 23 October 2014
Thank you for expressing your concerns Mary and we apologize for your displeasure. We have not completed a full remodel and only have a portion of the guest rooms complete. However, it us unacceptable that the room was not clean. I will be certain to...More
The Avalon promoted and offered a booking to families promising a safe family friendly environment with superb service. Not only was this false advertising, the customer service was appalling and the clientele of the hotel were far from family friendly.
Renovated rooms as shown in...More
Although our room was clean and the bed was comfortable, we were very disappointed in our two night stay in a 7th floor room at the Avalon for the following reasons:
- The walls, windows and doors were almost porous to sound: Around 1 am...More
2 Thank Tracy M
Response from Erica R, Director of Sales at The Avalon Hotel and Conference CenterResponded 16 October 2014
Thank your for your feedback Tracy! We do have security on hand to limit the noise, being centrally located in downtown it is heard to deter the outside noise. You stayed in one of our renovated guest rooms and I apologize for your dissatisfaction. I...More
US$78 - US$125 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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