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Candlewood Suites Philadelphia / Willow Grove

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Traveller (45)
Room & Suite (35)
Family and Play Areas (2)
Overview
  • Excellent24%
  • Very good31%
  • Average19%
  • Poor15%
  • Terrible11%
Travellers talk about
“business park”(8 reviews)
“free laundry”(6 reviews)
“full kitchen”(8 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
Pets Allowed
2 Star Hotel
All hotel details
Additional information
Offers from Candlewood Suites Philadelphia / Willow Grove
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Offers from Candlewood Suites Philadelphia / Willow Grove
Special Offer: Book Direct and Save
Hotel deals
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Rooms
Aug. 6Aug. 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (160)
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36
48
29
24
18
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All reviewsbusiness parkfree laundryfull kitchengarbage disposalfresh paintextended staywork spaceexercise roomother hotelsan updatecheck in was a breezehorsham areashopping and restaurantsstayed for one nightup to datedishwasherkitchenette
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1 - 5 of 155 reviews
Reviewed May 29, 2018

This hotel is a good fit if: you want a full kitchen, free laundry, an exercise room, and find the location convenient. Because we didn't end up needing the first three, we wouldn't stay here again. The upgrades are inconsistent: the bed and linens were...More

2  Thank AreYouNotEntertained
Response from Candlewood S, Manager at Candlewood Suites Philadelphia / Willow GroveResponded May 30, 2018

First of all thank you for taking the time to write a review on TripAdvisor. We are sorry that we did not meet your expectations. We hope to have an opportunity to host you again!

Hotel's Favourite
Reviewed December 10, 2017

Stayed here for only night. We were pleasantly surprised at how nice and comfortable this hotel was. Very clean, staff was really great. Less than 10 minutes after checking in we got a call from the front desk to see if everything was OK and...More

Thank Joni M
Response from Candlewood S, Manager at Candlewood Suites Philadelphia / Willow GroveResponded December 18, 2017

Thank you for the wonderful review. We are glad that you enjoyed your experience with us and we hope to see you again soon!

Reviewed March 3, 2018

I've booked the Horsham location on several occasions in years past, it's not as nice as a remembered. The Front Desk staff is scattered at best, I went to them in the early morning to request the larger room, the man said it was fine...More

Thank Debbie_B592014
Response from Candlewood S, Manager at Candlewood Suites Philadelphia / Willow GroveResponded March 6, 2018

We are sorry to hear about the issues that you encountered during your stay with us. We understand your frustration with not having booked the correct room type

Reviewed December 12, 2017

This was a very disappointing experience. Our room was very dirty, from dust on every piece of furniture, to a moldy bathtub, and a sink with scummy food particles. I took pictures to prove it. We deserve a refund.More

1  Thank newfun
Response from Candlewood S, Manager at Candlewood Suites Philadelphia / Willow GroveResponded December 18, 2017

First of all thank for taking the time to write a review on TripAdvisor. I am sorry to here that you did not enjoy your stay with us. Please reach out to me at either timothy.potter@ihg.com or 215-328-9119 so that we can discuss your stay...More

Reviewed August 27, 2017

8/26/17 stayed at the Candlewood Suites in Horsham in room 327. The Cons: The room smelled like back in the day before hotels were smoke-free. It smelled like smoke that someone tried to clean up with another smell but the outcome was not good. The...More

1  Thank joprit
Response from Candlewood S, Manager at Candlewood Suites Philadelphia / Willow GroveResponded August 29, 2017

First of all thank you for taking the time to rate us on TripAdvisor. We are disappointed that we did not meet your expectations during your last stay us us, but we do hope to have another opportunity in the future to exceed your expectations!

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Hotel Amenities
Wheelchair Access
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Non-Smoking Hotel
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Tennis Court
Details
Price range
US$87 - US$122 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$87 - US$122 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (45)
Room & Suite (35)
Family and Play Areas (2)
Questions & Answers
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Melody M
September 12, 2016|
Answer
Response from Cynmueller | Reviewed this property |
We did not have a couch in our room. Just call the hotel and ask them.
0
Votes
Room Tips
"Stay elsewhere"
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"Rooms away from the elevator should help minimize the noise."
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"Don't take a room by the elevator."
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"higher floors might help with the AC/heat noise."
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