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This is my first ever review that I've written. But after the exceptional customer service that I received from Kelly, at the Horsham Extended stay, I felt compelled to not let this go unheard..Kelly, displayed all the attributes of what a good customer service representative...More
Thank Tyrone H
Response from 00esa, Manager at Extended Stay America - Philadelphia - Horsham - Welsh Rd.Responded 3 weeks ago
Tyrone, thank you for sharing a wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your...More
The front desk clerk was friendly, patient, and professional. The room was clean and inviting. The grounds were clean and the landscapers were planting for the spring. They did a great job!
Beds were clean and soft, Cable and Wi-Fi, along with a Kitchen and...More
Thank Deborah L
Response from 00esa, General Manager at Extended Stay America - Philadelphia - Horsham - Welsh Rd.Responded 7 April 2017
Deborah, thank you for choosing to stay at Extended Stay America - Philadelphia - Horsham - Welsh Rd. We are delighted to know you were comfortable here and that you were impressed with the service provided by our staff. I will be sure to share...More
I am a vegetarian and loved being able to cook my own food whilst on a course. Cooking facilites were basic but fine for a few days. Hotel was in walking distance of a great supermarket (Fresh Market). Hotel staff were all very friendly. Facilities...More
Review collected in partnership with Extended Stay
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from 00esa, Manager at Extended Stay America - Philadelphia - Horsham - Welsh Rd.Responded 19 October 2017
Thank you for taking the time to post a nice review of Extended Stay America. We are delighted to know you were impressed not only with your well-appointed room and our convenient location, but also with the courteous service provided by our staff. Thanks again...More
Missing dishes, no forks, room smells of smoke, nicotine all over Lysol wipes I used to wipe everything down! Haitian girl at desk could care less, when i called down to desk about garbage from previous guest in cabinet!! Floors filthy, no carpet in rooms.More
Thank Kristen C
Response from 00esa, Manager at Extended Stay America - Philadelphia - Horsham - Welsh Rd.Responded 17 October 2017
Kristen, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable...More
Me and my Husband really enjoyed our stay here. Kelly was super nice and helpful with everything we needed. The room was just enough for us. The location was literally a block from Wal-Mart and Sam's Club, also a mile away from Willow Grove Mall....More
Thank Shayla S
Response from 00esa, General Manager at Extended Stay America - Philadelphia - Horsham - Welsh Rd.Responded 4 September 2017
Shayla, thank you for the wonderful review of Extended Stay America. We are delighted to read you liked our convenient location and courteous service provided by Kelly. I will be sure to share your compliments. Thanks again for being our guest, and we look forward...More
US$69 - US$87 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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