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Pelican Eyes Resort & Spa

Booking.comUS$176*
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Certificate of Excellence
GreenLeadersSilver level
14/05/2017 15/05/2017
1 room 2 adults 0 children
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Pelican Eyes Resort & Spa
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718 Reviews from our TripAdvisor Community

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Showing 629: English reviews
Managua, Nicaragua
Reviewed 30 September 2013

Everything at this hotel was a nightmare from beginning to end! No hot water, ac's not working, coffee maker not working, iguana feces in and outside the pool. The prices are steep and you dont get your money's worth. The hotel's idea of making it better was to cover the $16 we owed at the bar!

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Helpful?
6Thank aroman74
Pelican Eyes R, General Manager at Pelican Eyes Resort & Spa, responded to this review

Dear, First of all I would like to personally apologize for the inconveniences you went through. We strive to provide all guests with the top-notch service they deserve, but unfortunately in your case, we did not meet this goal. I am sorry to hear that you encountered problems with the equipment in your room. We take your feedback seriously; therefore...

San Jose, Costa Rica
Reviewed 29 September 2013

The experience at this hotel left us with a bittersweet taste of San Juan Del Sur; although the bay views from the hotel and the nature aspect of the area is quite beautiful, the hotel showed a strong lack of genuine care for the well-being of their guests experience in the following ways: 1. The first day we arrived at...

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Helpful?
6Thank Nicolas L
Managua, Nicaragua
Reviewed 29 September 2013

Room did not have hot water and had to wait almost 2 hours to be fixed. A/C had only On/Off and no way to regulate temperature There was dog feces on the side of the pool. If you decide to stay at this hotel make sure you ask if your room has hot water. Apparently not all rooms have it...

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Helpful?
6Thank Arumman
Pelican Eyes R, General Manager at Pelican Eyes Resort & Spa, responded to this review

Dear, First and foremost thank you for contribution. I would like to personally apologize for the inconveniences you went through. I am stunned to hear your experience at the pool; I can assure you this will not ever occur again in the future. We are very keen on learning from our mistakes and are happy that you provided us with...

Washington, DC
Reviewed 14 September 2013 via mobile

There are very few upscale lodging options in SJDS. The view from the property is amazing, truly beautiful. The nightly rate is steep and I think if there were more options in the town they would have trouble maintaining those rates with current level of service. We rented 2 bedroom casa but had to switch casa's the first night -...

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Helpful?
5Thank Amy B
Pelican Eyes R, General Manager at Pelican Eyes Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to write your review, your opinion is very important to us. We value each and every guest that comes to Pelican Eyes and we appreciate you choosing our resort as your choice hotel in San Juan del Sur. We take our customers comments very seriously. I am glad you were...

Managua, Managua, Nicaragua
Reviewed 11 September 2013

Overall very good service, villas are nicely equipped with everything, housekeeping excellent service, food very good except for brunch was very disappointing..... The only inconvenience is the roads to the villas can be very dangerous since they are dirt and rocks...... Beautiful view and peaceful ambience.

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Helpful?
2Thank Jacqueline A
Pelican Eyes R, General Manager at Pelican Eyes Resort & Spa, responded to this review

Dear, Thank you for taking your time to write this review. I am happy to hear that overall you had a more than pleasant stay at Pelican Eyes. I am sorry you did encounter some inconveniences, thank you for your feedback. I will look into the by you mentioned points and will do our best to further improve our services...

Litchfield, Connecticut
Reviewed 11 September 2013

I personally love the pools and enjoy drinking at the bar. The rooms are nice and clean. The view is truly amazing. Always available for transportation if you are need. Overall a very good experience.

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Helpful?
1Thank Audrey06759
Pelican Eyes R, General Manager at Pelican Eyes Resort & Spa, responded to this review

Dear, First and for most thank you for your review. I am always happy to hear that our guests had a pleasant time at our resort. I appreciate your comments. Looking forward serving you again in the future. Best regards, Gabriel Holt General Manager

Zurich, Switzerland
Reviewed 10 September 2013 via mobile

We stayed in this resort with the goal to relax in this place for a couple of days. We received a warm welcome and were assigned to a small apartment overlooking the bay - a room with a fantastic view. The apt. had a full kitchen and living room area and an outside porch where we stayed quite often and enjoyed...

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Helpful?
2Thank IntlTramp
Pelican Eyes R, General Manager at Pelican Eyes Resort & Spa, responded to this review

Dear, Thank you for having taken the time to write this review. I am happy to hear that you had a good experience staying at Pelican Eyes. We are located in a tropical area and therefore encounter more often problems with bugs; however we will keep on doing our utmost best to diminish this inconvenience. I appreciate your comment and...

San Bruno, California, United States
Reviewed 6 September 2013

It is absolutely gorgeous! We were greeted with a tasty refreshing drink at the reception area while registering. The staff was incredibly friendly and always made you feel welcome. Our room was spacious with a large deck to take in the amazing views of the ocean and the town.The infinity pool by the bar made for the perfect way to...

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Helpful?
2Thank Lizeth O
Pelican Eyes R, General Manager at Pelican Eyes Resort & Spa, responded to this review

Dear, Thank you for having taken the time to write this review. It was gratifying to hear that you had such an unforgettable experience. We appreciate your comments, especially the ones concerning our staff. Looking forward serving you again in the future in order for you to have one of our Micheladas! Best regards, Gabriel Holt General Manager

Western NY
Reviewed 3 September 2013

Individual units have private porches with tables and chairs and ocean/sunset views. The room looked like it had been carved out of rock - the bed frame, night stands, seating, all white and looking like something Fred Flintstone might have lived in. But the mattresses were comfortable, the nice size bathroom with a BIG shower and plenty of counter space...

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Helpful?
3Thank tjworldtravelers
Pelican Eyes R, General Manager at Pelican Eyes Resort & Spa, responded to this review

Dear, Thank you for having taken the time to write this review. I am glad to hear that you enjoyed staying at our accommodations. We are always delighted to hear our guest had such a good time at our resort. We look forward to serving you again in the future. Best regards, Gabriel Holt General Manager

San Antonio, Texas
Reviewed 29 August 2013

My shoestring budget traveling roots made me feel both reluctant and guilty about staying at the lavish Pelican Eyes with the questionable history, but the indulgence was oh so worth it. You just feel like pure gold gazing out over the city, beach, ocean, and sunset from your gorgeous, hillside, multilevel, colorful room. Wow, that's a mouthful...and certainly an eyeful!...

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Helpful?
1Thank GoldenBlue3
Pelican Eyes R, General Manager at Pelican Eyes Resort & Spa, responded to this review

Dear, First of all I would like to say that I am very pleased hearing your Pelican Eyes experience was so rewarding. Thank you for having taken the time to write this review. We look forward to serving you again in the future. Best regards, Gabriel Holt General Manager

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
La Cascada
La Cascada
Cuisines: International
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
Official Description (provided by the hotel)
Pelican Eyes Resort & Spa offers a stunning hillside location and panoramic views of San Juan del Sur and the ocean beyond. Our infinity pools, spacious accommodations, romantically lush gardens, wonderful restaurants, open air bars, and one-of-a-kind San Juan Del Sur coastline sailing adventure are a unique experience.A visit to our Tranquila Day Spa is an experience of sheer indulgence. We offer a menu of massage and body treatments to ensure that you truly relax on your romantic Nicaraguan getaway. Experience more of Nicaragua with day trips to Granada or the artisan markets in Masaya. Here at the resort, open air yoga classes, water aerobics, and active local excursions (arranged by our concierge) help keep you fit while visiting paradise. Even our brick stairs—winding up the hillside — contribute to the cause!Our San Juan del Sur hotel’s mission is to provide a unique and memorable Nicaragua vacation experience in every aspect of your stay. Our friendly staff endeavors to fulfill every possible need or special request (and to predict those wishes perhaps not yet even realized!)No request is too big or too small. Let us know what we can do to enhance your stay in paradise. ... more   less 

Additional Information about Pelican Eyes Resort & Spa

Address: De la Parroquia 1 1/2 cuadras al este, San Juan del Sur, Nicaragua
Region: Nicaragua > Rivas Department > San Juan del Sur
Price Range: $258 - $409 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pelican Eyes Resort & Spa 4*
Number of rooms: 50
Reservation Options:
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Also Known As:
Pelican Eyes Hotel San Juan Del Sur
Hotel Pelican Eyes
Resort Pelican Eyes
Pelican Eyes Resort & Spa Nicaragua/San Juan Del Sur
Hotel Style:
#1 Spa Hotel in San Juan del Sur
#3 Green Hotel in San Juan del Sur
#5 On the Beach Hotel in San Juan del Sur
#6 Romantic Hotel in San Juan del Sur
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Questions & Answers

Here's what travellers have asked, with answers from Pelican Eyes Resort & Spa staff and other travellers.
13 questions
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New York
1 month ago
Williamstown, New Jersey
over a year ago
Washington DC, District of Columbia
Managua, Nicaragua
10 months ago

See all questions (13)

Questions? Get answers from Pelican Eyes Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a villa on the main section of the hotel.”
aquarius6502, 25 Mar 2017 | Read review
“Select the 1st Phase but 2nd is OK as well.”
DRBillJ, 14 Mar 2017 | Read review
“Brisas del Mar right in the middle, ideal location.”
Simon_M_Walters, 11 Mar 2017 | Read review
“Rooms closer to the reception have less stairs ...however they views from those rooms are breathtaking!”
ginah360, 3 Mar 2017 | Read review
“If you don't like stairs ask to stay in a room or villa close to the main restaurant.”
andreajY8906KC, 2 Mar 2017 | Read review
5 of 5
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US$176* /night
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