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Villas de Palermo Hotel & Resort

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273 Reviews from our TripAdvisor Community

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There are newer reviews for Villas de Palermo Hotel & Resort
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Showing 221: English reviews
Chicago, Illinois
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 July 2012

I stayed at the Villas with 5 of my girlfriends for a long weekend. We bought 2 Groupon deals for 2 villas and had MORE than enough space (there was 6 adults...plus a toddler). The food at Palermo is great, and the pool is lovely. We joined the yoga class on Friday morning (it is held right off of the... More 

Helpful?
Thank Finnylynne
San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 June 2012

My new husband and I were really excited to spend our honeymoon at such a beautiful place. We had looked through all the pictures and the views looked amazing. We arranged for transportation from Managua through the hotel. We specifically requested for a shared van service, which we were told in an email would be $65 for two people. We... More 

Helpful?
8 Thank Moniq286
Management response:

I come to San Juan del Sur to enjoy the sunsets and beaches, knowing that I am in a third world country where the power and water may be disrupted occassionally and the service may not be up to the level I expect in other locales. That said, I am sorry that you were so frustrated and that the service... More 

Comayagua, Honduras
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 14 June 2012

I was able to stay at this resort for four nights in May of 2012. It is a beautiful resort set on a hill above San Juan del Sur. You can see the town and the bay from the resort. The pool area and restaurant are very nicely done. The staff accommodated my every request. I made them show me... More 

Helpful?
Thank Drew S
Management response:

We hope that you are continuing to regain your health - and will enjoy your next vacation even more. More 

Boca Raton, Florida
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 June 2012

The location is fabulous and the views are great. The restaurant is phenomenal. We found it to be equal or better (more often than not) than the restaurants on the beach and the price equivalent. Grass fed beef, freshly caught fish and lobster - amazing! The restaurant staff, however, could use better training. Maria Luisa at the front desk is... More 

Helpful?
Thank ClaudiaV34088
Management response:

Thanks for your comments - I miss the fresh fish each day when I am away from Villas de Palermo. We will continue to help our waitstaff improve their customer service. We know that the combination of everything (including all our sauces) being made from scratch - and a waiter that is less than attentive can result in a long,... More 

Stillwater, Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 June 2012

We had an amazing time. San Juan del Sur had something for everyone (of all ages). We spent 8 days there and wished we could go back. The Villas were clean and perfectly located to everything you wanted to do. The Staff was very friendly and helpful. We can wait to go back. San Juan del Sur was a very... More 

Helpful?
1 Thank SamCzyk
Atlanta, Georgia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 June 2012

My girlfriend and I didn't know exactly what to expect from the property so when we arrived we were very pleasantly surprised. The grounds were clean, the pool had a fantastic view, the villas were clean, modern, spacious and very nicely finished. I will agree that the front desk staff was lacking. Not sure if this is a customer service... More 

Helpful?
Thank Boriquaflier
Management response:

Thanks for you patience as our staff continues to improve their english-language skills and their understanding of the level of customer service we aim to deliver. I am very glad that you enjoyed your stay. More 

New York City, New York
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 June 2012

We wanted a honeymoon where we could experience a new culture, relax, go on fun excursions, and feel safe. We got all of this and excellent service with Villas de Palermo. They helped us book any activities we wanted, they gave us free shuttles to the city and beach a few minutes away, and they were always ready to help.... More 

Helpful?
2 Thank Leah M
Management response:

We enjoyed you guys, as well! I really think it helps to settle in, slow-down and absorb the culture in Nicaragua. The pace of life is so different and the smiles on people's faces are a welcome change to many locales where we all live the rest of the time. We look forward to seeing you and your friends in... More 

Richmond, VA
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 May 2012

Our villa was beautiful however the staff was not very accommadating. When we first arrived we were told that we could take a shuttle into town anytime before 6:00. Later that afternoon when we tried to take the shuttle we were told that they only left on the o'clock....then we were told that actually the shuttle was broken. Moments later... More 

Helpful?
3 Thank monkees4
Happy_Kayaker, Guest Relations Manager at Villas de Palermo Hotel & Resort, responded to this review

Thanks for letting us know what you liked and what needs improvement! Our resort provides free transportation on the hour during daylight hours back and forth to San Juan del Sur. We are sorry that you had difficulty arranging for a ride when you wanted to go into town. The taxis we don't have much control over! Even with negotiated... More 

Phoenix, Arizona
Level Contributor
107 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 29 May 2012

We had very low expectations for this property. We were very happy with our stay. Suites were excellent and pool area is nice. Please try the Yoga. The instructor "Joe" is a nice resource for information on the area. Choose the correct beaches and events and you will have a great time. Staff at hotel speaks mostly spanish.

Helpful?
Thank Nickphoenix11
Happy_Kayaker, Guest Relations Manager at Villas de Palermo Hotel & Resort, responded to this review

We hope to see you and your friends again soon! More 

Seattle, Washington, United States
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 May 2012

My wife and I started our Nicaraguan honeymoon with a four night stay at Villas de Palermo. We discovered the hotel, and purchased our package through LivingSocial. It was a bit of an impulse purchase, and we didn't do a whole lot of research beforehand - so we didn't entirely know what to expect. Now I can say, even if... More 

Helpful?
2 Thank David B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Palermo Hotel and Resort is located in San Juan del Sur, a city that bridges Costa Rica and Nicaragua on the Pacific Ocean. The hotel features 50 villas, poolside spa, flexible in-room work spaces, full-kitchens and room service, wireless broadband connectivity throughout the property, as well as both large and small, air-conditioned conference and meeting spaces. Villas are for rent by the day, week or month, as well as for sale as vacation homes. Terraza de Palermo Restaurant and Bar offer a dramatic dining experience overlooking the tropical pool and sunsets into the Pacific Ocean. Locally sourced, vegetarian, vegan, healthy and Nicaraguan meal service available. ... more   less 

Additional Information about Villas de Palermo Hotel & Resort

Address: Carreterra San Juan del Sur, km 139, San Juan del Sur 48600, Nicaragua
Region: Nicaragua > Rivas Department > San Juan del Sur
Price Range: $157 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Villas de Palermo Hotel & Resort 3.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Villas De Palermo Hotel And Resort
Villas De Palermo Hotel San Juan Del Sur
Villas De Palermo Hotel & Resort Nicaragua/San Juan Del Sur
Hotel Style:
#3 Spa Hotel in San Juan del Sur
#4 Family Hotel in San Juan del Sur
#4 Green Hotel in San Juan del Sur
#9 On the Beach Hotel in San Juan del Sur
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Questions & Answers

Here's what travellers have asked, with answers from Villas de Palermo Hotel & Resort staff and other travellers.
6 questions
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Questions? Get answers from Villas de Palermo Hotel & Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Villas 1 and 2 have great views of the bay and statue, and also next to the office and restaurant.”
 of 5 bubbles NickSanJuan, 13 Jun 2016 | Read review
“Ask for condo near the pool and restaurant so you don't trudge up a hot hill.”
 of 5 bubbles gabihm2016, 19 May 2016 | Read review
“If you need to book this hotel ask for a room near the restaurant and pool”
 of 5 bubbles d0relr, 24 Apr 2016 | Read review
“Condos nearer the office offer more convenient parking for anyone driving.”
 of 5 bubbles hurrharbor, 8 Apr 2016 | Read review
“full kitchen appliances - bring your supplies”
 of 5 bubbles DebbieGDog, 21 Mar 2016 | Read review
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