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After booking a one night stay to be able to go to a family meal we were told on arrival that there was no record of the booking despite having an email from email@example.com. To cut a long story short we were kept waiting for...More
The setting is wonderfull, the outside is the first indication that all is not well inside. The gardens are unkept and overgrown, and the car park is poorly lit.
Reception is COLD AND UNWELCOMING and so very dated early sixties but not chic. The room...More
Hotel is in a beautiful setting, my wife and I stayed for 2 nights in a spacious, airy and clean disabled friendly room (105) A problem arose when a shower was taken, I informed reception by phone on the first night that when the over...More
The Craiglands is a Victorian spa hotel that backs on to Ilkley Moor. The elevated position gives great views across the valley. A three minute walk above the hotel is the local man made lake/ large pond called the Tarn and above that the moor....More
Very tired hotel in need of refurbishment. Institutional Bathrooms and poor room decor with old beds! We asked to be moved to another room which was even worse. In the end we asked for a refund and left.
4 Thank Peter H
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Things to do
US$89 - US$155 (Based on Average Rates for a Standard Room)
Official Star Rating provided by the AA.
Non-Smoking Rooms ,
Number of rooms
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Response from TheCraiglandsHotel | Property representative |
It is true we have had quite a few mixed reviews recently, the hotel is investing allot of money into the bedrooms and public areas and this has been on-going for some time. Unfortunately guest who have a... More
It is true we have had quite a few mixed reviews recently, the hotel is investing allot of money into the bedrooms and public areas and this has been on-going for some time. Unfortunately guest who have a negative experience are more likely to leave a review, than a guests who have a good experience leaving a review. I can assure you my team are working hard to give all guests and positive stay and will try to assist with any issues raised during a guests stay.
I would love to have you and your family back to the Craiglands, should you wish to book please contact Claire on through the hotel number and she will ensure you are looked after.