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BEST WESTERN Mayfield House Hotel

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GreenLeadersSilver level
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1 room 2 adults 0 children
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614 Reviews from our TripAdvisor Community

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Showing 613: English reviews
Wolverhampton, England, United Kingdom
Reviewed 4 weeks ago

We (my wife, my dog and I, stayed for a two night break (through Pets Pyjamas - reviewed separately) 26 - 28th March 2017. There were a couple of (very) minor issues so I will note them first: On Sunday night there were additions to the menu - roast beef and roast lamb. We decide to try these. I ordered...

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Helpful?
Thank JayTee2503
Cardiff, United Kingdom
Reviewed 23 March 2017

We booked two nights through Best Western using our BW Rewards card. This entitled us to an upgraded room. On arrival, we were greeted pleasantly enough and escorted to our room, (room 1). This room is quite large, with dual aspect and a large bathroom. Two things were immediately apparent, the full length mirror was cracked and the windows on...

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Thank Flyer19
Attentive4, Front Office Manager at BEST WESTERN Mayfield House Hotel, responded to this review

Dear guest Thank you for your feedback. We are very sorry you were disappointed with your stay. We do take on board comments that have been left on this site and will do all we can to make sure these issues are not repeated. Regards

Reviewed 19 March 2017 via mobile

1 week this Sunday i spent 2 nights at the hotel and cannot say that am impressed with any of the service i received. Unfriendly, rude and disrespectful bar, waiting and reception staff. The food was of poor at best along with extortionate prices make this hotel the worst building i have ever had the displeasure of walking into. The...

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Thank hobbithunteruk
Attentive4, General Manager at BEST WESTERN Mayfield House Hotel, responded to this review

Dear Guest, Thank you for your feedback on your stay,I am to say the least very shocked by your comments. Here at The Mayfield we pride ourselves in outstanding service and food and most of our reviews reflect this so to receive feedback like this is very disappointing please do contact the hotel direct and ask for the General Manager...

Corralejo
Reviewed 9 March 2017

This venue was chosen for us to meet up with old friends for a few days and allow us to visit places of interest together in the surrounding area. The hotel was warm, clean and included a daily room service. All the staff were polite, efficient and friendly. Before making our booking on line we contacted the hotel to ask...

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Thank Peter R
Bridgend, United Kingdom
Reviewed 1 March 2017

Perfect location - staff were very friendly and accommodating. Hotel and rooms were clean and large. Bathroom was fine - as was shower! (reference previous critical reviews). Breakfasts were great and we ate there one evening as well. also ate in the pub up the road (Potting Shed) which was also well worth a visit.

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Thank Alan M
Reviewed 26 February 2017

Wonderful Hotel, very good price, great staff and very friendly. Never tried an evening meal but breakfast was large and quality. The Hotel room was very large and the bed was huge and comfortable. Will be back for sure.

Review collected in partnership with Best Western GB
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2Thank michaelcX2109AS
London, United Kingdom
Reviewed 26 February 2017

This hotel is in a ideal location for visiting Costwolds. Ample and free parking, check in was straight forward, staff both from reception and restaurant is polite and helpful, breakfast was plentiful and tasted good. The room (18) is spacious the bed is comfortable BUT the cleanliness leaves a lot to be desired. The carpet especially wasn't well vacuum-cleaned, bathroom...

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Thank DumitruNichitean
Attentive4, Manager at BEST WESTERN Mayfield House Hotel, responded to this review

Dear Guest, Thank you for your feed back, I am very surprised by some of your comments and extremely pleased by others.I am completely taken a back by your comments on our cleaning standards as we pride our selves in delivering to a very high and consistent standard.We are rated very highly in all area's by all the relevant and...

Reviewed 26 February 2017 via mobile

I really can't fault the customer service here, it is first class. All of the staff were courteous and welcoming. We took our two dogs and we're delighted to find we could take them to dinner in a small snug area in the bar. This is a rarity for hotels that claim to be dog friendly and was very welcome....

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1Thank Andy P
Doncaster, United Kingdom
Reviewed 24 February 2017

Booked 2 nights B & B via Travelzoo as a stopover deal on our way back home ( Fowey /Cornwall - Doncaster). Nice (Dog) Friendly hotel, we stayed in a very nice room (26) which is one of 2 rooms in a small cottage just outside main hotel, easy car parking and Ideal for walking dog around hotel grounds. You...

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Thank Best-of-Tel
Hampshire
Reviewed 10 February 2017

We stayed at Mayfield House a year ago and was very pleased with service food and location, however this time the food was disappointing. On the plus side, very dog friendly, you can eat your evening meal and breakfast with your dog in the "Snug" area. Near to Malmesbury and Tetbury which is mainly antique shops, we can recommend the...

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1Thank Ebonytreasure
Attentive4, General Manager at BEST WESTERN Mayfield House Hotel, responded to this review

Good morning, Thank you very much for your feedback, we are disappointed to hear that your stay this time did not meet your expectations. Please contact us directly at the hotel if you wish to discuss this further or prior to your next visit & we will be pleased to give you a complementary upgrade. One again our sincere apologies,...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
Official Description (provided by the hotel)
Welcome to our small family run Cotswold hotel set amidst beautiful countryside in the South Cotswolds, just 10 minutes from the M4 and so easily accessible. It’s the perfect spot to relax, unwind and explore... we're in the Tetbury, Malmesbury, Cirencester triangle! We offer 28 3 star en-suite rooms including Family, Disabled and Dog Friendly accommodation. Our AA Rosette restaurant serves beautifully cooked, locally sourced fare - a comfortable lounge & bar serves wines from Tetbury and Bath and real ale from Uley complimenting the offer in a warm, friendly and service-orientated environment. Assessed by Visit Britain gaining Walkers, Cyclists, Pets and Families Welcome, Breakfast Award and Disability level 1 and 2 for Disabled friendly rooms. Our hotel has been awarded a Green Tourism SILVER award reflecting our commitment to these Glorious Cotswolds!! A great location for exploring the delights of the ancient towns of Malmesbury and Royal Tetbury and the National Arboretum at Westonbirt and the glorious South Cotswold's area. ... more   less 

Additional Information about BEST WESTERN Mayfield House Hotel

Address: 17 M4, Exit | The Street, Crudwell SN16 9EW, England (Formerly Mayfield House Hotel)
Region: United Kingdom > England > Cotswolds > Crudwell
Price Range: $91 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Mayfield House Hotel 3*
Number of rooms: 28
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Also Known As:
Best Western Malmesbury
Best Western Mayfield Hotel
Best Western Crudwell
Crudwell Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Mayfield House Hotel staff and other travellers.
2 questions
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Colchester, United Kingdom
over a year ago
Derby, United Kingdom
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a superior room with garden view”
Robin024, 17 Apr 2017 | Read review
“don't really know - we had a room at the side overlooking annexe”
PippaJones, 1 Apr 2017 | Read review
“We upgraded to a superior room - well worth it”
JayTee2503, 29 Mar 2017 | Read review
“Try to avoid room 1”
Flyer19, 23 Mar 2017 | Read review
“Contact the hotel to discuss your need - it worked for us!”
peterr627, 9 Mar 2017 | Read review
5 of 5