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Hilton London Heathrow Airport

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Hilton London Heathrow Airport
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3,551 Reviews from our TripAdvisor Community

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Showing 3,349: English reviews
Los Angeles, California
Reviewed 24 June 2015

We had 2 very different experiences at the hotel a week apart. The first night - booked 2 twin rooms and requested they be connecting. I made the reservations 4 months prior to the stay so I was feeling pretty good about getting the requested rooms. When I checked in, the desk person said they didn't have ANY connecting rooms...

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Helpful?
Thank SouthJersey09
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear SouthJersey09 Thank you for choosing the Hilton London Heathrow Airport Hotel. I was pleased to see that overall you had an enjoyable stay. I was very sorry to read of your experience with the rooms that you had specifically requested and I can only apologise for the disappointment this caused. Your post has been passed to the relevant managers...

Jersey, United Kingdom
Reviewed 24 June 2015

This was the only option to stay In if you're flying from Terminal 4. There's a walkway to the airport terminal which takes 5 minutes. Hotel gym is good for a hotel gym, not too big but everything there! The pool was lovely but a little kid was sick so it was closed for 24 hrs - should have a...

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Helpful?
1Thank Travelling_Niamh91
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear Travelling_Niamh91 Thank you for choosing the Hilton London Heathrow Airport Hotel. I was pleased to see the good scores given following your stay. Thank you for your feedback regarding the closure of the pool. Unfortunately we do need to follow our Heath and Safety guidelines and this does take time to complete. I am a little unclear regarding your...

Vancouver, Canada
Reviewed 22 June 2015

I am surprised by the positive reviews about this hotel. In booking an airport hotel that is "attached" to the terminal, I would not expect a 10 minute schlep in a dank metal walkway from Terminal 4 after it had already taken us 30 minutes to come from Terminal 2. Please understand that my husband and I are competitive athletes,...

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Helpful?
1Thank CPKtravel
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear CPKtrave Thank you for choosing the Hilton London Heathrow Airport Hotel and for taking the time to post a review following your stay. It is clear by the scores given we did not on this occasion reach expectations and we could have done better in some areas and I am sorry that we disappointed you. We do provide a...

Branford, Connecticut
Reviewed 22 June 2015

If you like grey, you'll love the décor. This Hilton is pretty typical of what a traveler finds at large airports. London Heathrow is not my favorite airport, and, unbelievably, this on-site hotel was difficult to find. After a loooong walk to the bus area, a brief scan of the hotels serviced didn't list the hotel, but a driver was...

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Helpful?
Thank Triphora
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear Triphora Thank you so very much for taking a moment to share your experience. It is clear by the scores given and your comments that we did not reach your expectations and please accept my sincerest of apologies. Your survey has been viewed by the senior management team as we constantly strive to enhance our product for our customers....

London, United Kingdom
Reviewed 22 June 2015

We were exhausted upon our arrival, however, from the moment that we arrived all of the desk staff and bellmen were exceptionally helpful. We were immediately given a room and we were free to enjoy the gym, pool and sauna. The bar was excellent and the ZEN restaurant was some of the finest Chinese food that we have ever eaten.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank David J A
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear David J A Thank you for choosing the Hilton London Heathrow Airport Hotel. I was pleased to see the good scores given and your very kind comments and thank you so much. Kindest regards, Jurgen Sutherland, General Manager

Melbourne, Australia
Reviewed 21 June 2015 via mobile

Needing to stay overnight between flights the Hilton proved to be a short 10 minute walk from the departure area at Terminal 4.Checkin was quick as was checkout and breakfast started at 5am which was great given we had an early flight out.The rooms were quite adequate

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Helpful?
Thank Brian B
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear Brian B Thank you for choosing the Hilton London Heathrow Airport Hotel. I was pleased to see the good scores given and thank you so much. Kindest regards, Jurgen Sutherland, General Manager

Dallas, TX
Reviewed 17 June 2015

I really cannot rate the hotel as a whole because unfortunately we did not stay there. I only visited because I mistakenly thought this property was the one where we had a reservation - only to find out that we were stuck at the Hilton Heathrow Terminal 5 which is NOT at Terminal 5. In fact, it's not actually at...

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Thank Marcy54
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear Marcy54 Thank you for your kind review following your recent experience. I was very sorry to read of the stress and inconvenience caused by the locations of the Hilton hotels at Heathrow and I can only apologise that you found the information unclear however I was delighted to read that Martin came to the rescue and assisted you. I...

Santa Barbara, California
Reviewed 16 June 2015

The hotel is basic and adequate for a stopover while traveling. The charge for WiFi in your room is an atrocious $23.25 per day (converted from British Pounds ). These days one should not be expected to pay extra for Wi Fi, just as one should not be expected to pay extra for the water used in the bathroom. The...

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Helpful?
1Thank Marcel F
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear Marcel F Thank you for posting your review following your recent stay at the Hilton London Heathrow Airport Hotel. I have noted your comments regarding the in room WiFi charges and I would like to thank you for this and apologise for the disappointment this would have caused to you. I would like to advise that all of our...

ST louis
Reviewed 16 June 2015

We used this hotel as a sleep over point on our way back to the US. The hotel is very located at the airport and is lovely. The rooms are very nice and it is very quiet. We had dinner and breakfast both of which were definitely better than expected.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Phyllis L
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear Phyllis L Thank you for posting such a positive comment following your stay at the Hilton London Heathrow Airport. I was very pleased to see your stay was a pleasant one and I look forward to another opportunity when we can welcome you back. Kind regards Jurgen Sutherland General Manager

Leicestershire
Reviewed 15 June 2015

We have been staying here since 1997 and we will continue to do so when travelling from Terminal 4, and have always enjoyed the experience. All staff you meet are always very polite and helpful. The hotel is easy to find, and the car park is adjacent to the hotel. Great bar for a large glass of Austrailian Chardonnay after...

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Helpful?
Thank Raffiella11
Mandie_W_PA, General Manager at Hilton London Heathrow Airport, responded to this review

Dear Raffiella11 Thank you for your review following your recent stay at the Hilton London Heathrow Airport Hotel. As a regular guest, it is always pleasing to hear that you continue to enjoy the experience here and that the staff are always polite and helpful. I am very sorry that we no longer provide the buffet that you used to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The only Heathrow Airport hotel with direct access to Terminal 4 via a covered walkway. For connections to and from Terminal 5 the hotel recommends guests use the Hotel Hoppa service for a small charge. Guests can also take the Heathrow Connect free tain service to all of the terminals at Heathrow. The Hilton London Heathrow Airport hotel is 20 minutes by train from central London. Dine in style at a choice of 3 restaurants, relax in the swimming pool or work out in the 24hr Gym offering Fitness by Precor. Business Centre services and an Executive Lounge. Free wifi is available in all public areas of the hotel and this makes the Hilton London Heathrow ideal for business guests. Meetings for up to 350 people can be held. Hotel Rooms: 398. Hotel Chain: Hilton Hotels. ... more   less 

Additional Information about Hilton London Heathrow Airport

Address: Terminal 4, Heathrow Airport, Hounslow TW6 3AF, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $173 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Heathrow Airport 4*
Number of rooms: 395
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Travelocity, Hotels.com and Booking.com so you can book your Hilton London Heathrow Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Heathrow Airport Hotel Hounslow
Hilton Hotel Hounslow
Hilton Hounslow
Hounslow Hilton
Hilton London Heathrow Airport Hounslow, England, UK
Hotel Style:
#1 Green Hotel in Hounslow
#5 Luxury Hotel in Hounslow
#6 Family Hotel in Hounslow
#6 Business Hotel in Hounslow
#7 Romantic Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Heathrow Airport staff and other travellers.
58 questions
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Questions? Get answers from Hilton London Heathrow Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had an upper airport facing room, which was fine.”
 of 5 bubbles ZakZapper, 27 Mar 2017 | Read review
“If you want a bath, specifically order a room with one or else it is a beautiful shower, but still a shower.”
 of 5 bubbles Asausus, 26 Mar 2017 | Read review
“Lower floors mean less time spent going to and from the dining area”
 of 5 bubbles 809harrietl, 26 Mar 2017 | Read review
“Airport view”
 of 5 bubbles billfU3270AR, 25 Mar 2017 | Read review
“I asked for an outside room rather than one that opens out onto the atrium”
 of 5 bubbles MalgoRoz, 25 Mar 2017 | Read review
5 of 5