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Hilton Garden Inn London Heathrow Airport

2,199 reviews
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Traveller (486)
Room & Suite (146)
Dining (35)
Overview
  • Excellent39%
  • Very good45%
  • Average12%
  • Poor3%
  • Terrible1%
Travellers talk about
“hatton cross”(194 reviews)
“green man”(24 reviews)
“tube station”(105 reviews)
Free Wifi
Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
4.0 Star Hotel
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Rooms
Jan 28Jan 29
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,199)Write a Review
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All reviewshatton crossgreen mantube stationheathrow airporthoppa buspiccadilly lineminute walkfree busconvenient locationbar and restaurantcentral londoncomfortable hotelsound proofingeasy accessshort staystayed one nightan early flight
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681 - 685 of 2,052 reviews
Reviewed 4 December 2016 via mobile

Had a dirty sheet, check in was slow and disorganised and the food was terrible by the standard usually set by Hilton Hotels. Also reception did not answer the phone once despite calling at different times of day! Also after complaining no action was taken...More

3  Thank Penaligon
Response from HGI-Heathrow, Manager at Hilton Garden Inn London Heathrow AirportResponded 6 December 2016

Dear Penaligon, Thank you for taking the time to leave a review on TripAdvisor. We welcome guests leaving feedback to assist other travelers. Kris Franklin Deputy General Manager

Reviewed 4 December 2016

I had the misfortune of my company reserving this hotel before my flight out of Heathrow the next day. While it is an airport location, there are other properties around Heathrow that appeared to be more convenient. The airport shuttle was not cheap at 5...More

1  Thank SwissFamilyOwen
Response from HGI-Heathrow, Manager at Hilton Garden Inn London Heathrow AirportResponded 5 December 2016

Dear SwissFamilyOwen, Thank you for taking the time to leave a review on TripAdvisor. We welcome guests leaving feedback to assist other travelers. Kris Franklin Deputy General Manager

Reviewed 3 December 2016

The hotel is 5 min. walking distance from Hutton Cross tube station; all Heathrow terminals can be reached within 15 min. max. The Hoppa bus run every hour, one way ticket is 4.5 GBP and depending on the traffic it takes about 20 min. Tube...More

Thank egenan
Response from HGI-Heathrow, Manager at Hilton Garden Inn London Heathrow AirportResponded 5 December 2016

Dear egenan, Thank you for taking the time to leave a review on TripAdvisor. We are glad to hear you found the location of the hotel convenient and hope to be able to welcome you back again in the future. Kris Franklin Deputy General Manager

Reviewed 3 December 2016 via mobile

We arrived in the evening in London and decided to stay at this hotel near airport before our drive out to bath. Easy parking, basic rooms that's not very big. Therea a restaurant and bar providing easy food options for us. Fit our basic needs...More

1  Thank BBK_8
Response from HGI-Heathrow, Manager at Hilton Garden Inn London Heathrow AirportResponded 5 December 2016

Dear BBK_8, Thank you for taking the time to leave a review on TripAdvisor. We welcome guests leaving feedback to assist other travelers. Kris Franklin Deputy General Manager

Reviewed 1 December 2016

Front desk staff did not take the time to inform me of the 'key card' activated light switch. After fumbling around in the dark and becoming frustrated by non functional light switches, I attempted to call the front desk and found no answer, even after...More

1  Thank WannaBeParisian
Response from HGI-Heathrow, Manager at Hilton Garden Inn London Heathrow AirportResponded 5 December 2016

Dear WannaBeParisian, Thank you for taking the time to leave a review on TripAdvisor. We welcome guests leaving feedback to assist other travelers. Kris Franklin Deputy General Manager

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Meeting Rooms
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Multilingual Staff
Self-Serve Laundry
Banquet Room
Conference Facilities
Breakfast Available
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$66 - US$160 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Hounslow
#4 Green Hotel in Hounslow
#4 Luxury Hotel in Hounslow
#4 Family Hotel in Hounslow
#7 Business Hotel in Hounslow
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$66 - US$160 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Hounslow
#4 Green Hotel in Hounslow
#4 Luxury Hotel in Hounslow
#4 Family Hotel in Hounslow
#7 Business Hotel in Hounslow
Room types
Non-Smoking Rooms, Suites
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Traveller (486)
Room & Suite (146)
Dining (35)
Pool & Beach (1)
Hotel & Grounds (290)
Bathroom (46)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
CuriousJames35
19 November 2017|
AnswerShow all 8 answers
Response from Brighthearted | Property representative |
Dear CuriousJames, Our housekeeping team do start servicing the vacant rooms from around 8am as they have to prepare rooms for our guests who have booked early arrivals from overnight flights, however we endevour to keep... More
1
Vote
ccvalentine97
29 October 2017|
AnswerShow all 5 answers
Response from Brighthearted | Property representative |
Hi ccvalentine97, There is an easier way to walk from Hatton Cross which avoids the roundabouts altogether. When you come up the stairs from the platform use the rear doors which are on your right in the foyer area of the... More
1
Vote
990luciea
19 September 2017|
AnswerShow all 4 answers
Response from Brighthearted | Property representative |
Hi 990luciea, As other travelers have suggested this would depend on the terms & conditions of the rate which you booked. We offer flexible rates with free cancellation or discounted advance purchase rates which are... More
0
Votes
Room Tips
"Ask a room with a view of the runway"
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"I can't compare, but our room was amazing"
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"if you like looking at BA 747 aircraft pic yr room right"
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"quieter room"
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