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Sofitel London Heathrow

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Sofitel London Heathrow
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10,332 Reviews from our TripAdvisor Community

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Houston
Reviewed yesterday NEW

The room was very well kept and provided sufficient accommodations. The staff was polite and very helpful. The restaurant recommendation was helpful and satisfying. I really don't have anything else to say and the character count shouldn't be a requirement.

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1Thank AjSly
Nicosia, Cyprus
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

My experience in the Sofitel Heathrow was limited to 1 night March 06th 2017, however on my travels I can recall staying there on at least one other occasion. This is the very best place to stay if you have to lay over in transit at Terminal 5. It is a little bit of a trek from arrivals to the...

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Helpful?
1Thank Christopher W
About Hotel's Favourite Review
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Christopher W, Thank you for taking the time to post your feedback following your recent stay with us. I am so pleased to read that our hotel met all your expectations from the design and the cleanliness of the room and lobby, to the service delivered by our ambassadors. I am also glad that you enjoyed your gym and...

Reviewed yesterday NEW

Stayed here for a night followed by a corporate conference this week. Everything was great - easy parking, pleasant reception, lovely (superior) room. Conference facilities were really good, breakfast was delish, lunch buffet was excellent. The only thing that let it down was dinner on evening one - around 35 of us, so a fixed menu, three choices of starter,...

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Thank TringReggie
London, United Kingdom
Reviewed yesterday NEW

Slept well and loved the option of bath and shower. We were well rested before our flight the next day. Used avios to help book the hotel. People are really helpful and the check in and out process really simple

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1Thank rachelrM115CE
Longview, Texas
Reviewed yesterday NEW

Although this hotel is more expensive than many in the area, the convenience of being in terminal 5 and the quality of the stay make it worth it. Our room had so many thoughtful touches - a lighted make up mirror, slippers, robes, plus all the standard features such as an ironing board, hair dryer and mini fridge. The breakfast...

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1Thank History_buff1347
Pacifica, California
Reviewed yesterday NEW

If you are arriving on a BA long haul flight into Terminal 5 and are headed out of London, break your journey here. Once past Immigration & Customs, follow the signs to the hotel. You can keep your bags on the trolley until you enter the hotel. Efficient check-in, lovely cool rooms with snugly bedding, relaxing bath and shower (may...

Review collected in partnership with Accorhotels.com
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1Thank Bags Packed to Go
Basingstoke, United Kingdom
Reviewed yesterday NEW

Great check in experience. We did ask for the restaurant to be made aware it was my husbands 50th. When we arrived it was noted on the booking sheet, but never mentioned throughout our dinner Which was a shame, but fabulous place and excellent parking and access to Heathrow

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1Thank jaha26
Sudbury, Massachusetts
Reviewed 2 days ago NEW

Stayed here 20 times and always think it is great. The property and staff are top notch. Everyone is so professional and friendly and it is fun to meet people from so many different countries. . The bar is slick and the restaurants great. My spouse and I ate in the French restaurant and the food was excellent from a...

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1Thank stevenkburke
Rio Maior, Portugal
Reviewed 2 days ago NEW

Once again a comfortable nights stay prior to an early morning flight from Terminal 5. One stop has to be the bar and their gin sampler. Good start to a holiday. Just being able to take a short walk to the terminal is a bonus.

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1Thank 1946Siobhan
Cardiff, United Kingdom
Reviewed 2 days ago NEW

Best hotel to stay at if you are catching a flight at Heathrow. While there are plenty of hotels 'close' to the airport, bear in mind that none of them are within walking distance, and the public transport needed to get to them (The Hotel Hoppa Bus) can lead to a frustratingly long wait. This hotel is only a few...

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1Thank Angury

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $225 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Sofitel London Heathrow Hounslow, England, UK
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
120 questions
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over a year ago
SofitelT5 Property representative
Helpful answer
1
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Not as helpful

Dear Guest,

We are connected to Terminal 5 via covered walkway and it takes only 5 minutes to get to us.

Looking forward in welcoming you soon at the Sofitel London Heathrow Hotel.

Guest Relations Team

over a year ago
SofitelT5 Property representative
Helpful answer
0
Votes
Not as helpful

Dear Diane,

Thank you for taking the time to enquire about the Sofitel London Heathrow.

I would like to advise you that the Sofitel London Heathrow is directly attached to Terminal 5 via an undercovered walkway, and reaching the terminal from our main lobby is only a question of minutes (5 to 10 minutes). We will be also more than happy to provide you an airport trolley for your luggage in order to make your way to the terminal even more comfortable.

With regards to your arrival from Heathrow Terminal 3, I would recommend you to use the Heathrow Express which is a free shuttle service running between the Terminals every 15 minutes.

Should you wish to receive any further information, please feel free to contact us directly.

Yours Sincerely,

Anna-Marie Dowling – General Manager

Sofitel London Heathrow

over a year ago
Toronto, Canada
SofitelT5 Property representative
Helpful answer
1
Vote
Not as helpful

Dear plane sight,

Thank you for your interest in our property.

You may choose to take the free Heathrow Express Train from Terminal 3 to Terminal 5, then walk to our hotel, for wheel chair assistance you may contact the Omniserve company at Heathrow Terminal 3 as they provide wheelchair assistance and will assist the passenger to our hotel in the wheel chair. Or you may choose to take a taxi from Terminal 3 directly to our hotel.

Please feel free to contact us directly at +4402087577777 for all your queries.

Best regards,

The Guest Relations Team

1 month ago
Somerset, United Kingdom
SofitelT5 Property representative
Helpful answer
1
Vote
Not as helpful

Dear KTo49,

Thank you for your interest in our property.

Kindly be advised that we will be more than happy to welcome you in our Vivre Restaurant for breakfast. Breakfast cost £25.00. You may also come and enjoy our Tea Saloon.

Moreover, please be informed that you can stay up to three adults in the room and there will a £25 charge for the extra bed.

Please contact the Guest Relations Team at the Sofitel London Heathrow, should you have other queries.

Best regards

The Guest Relations Team

10 months ago
Colorado
Maureen S Sydney, Canada Reviewed this property
Helpful answer
1
Vote
Not as helpful

Unless you are very fit that amount of luggage will be difficult to handle on the Express. I would always catch a taxi even though I travel with a much smaller quantity of bags. I normally have one medium size bag and a small carry-on for three to four weeks holiday and find this sufficient.The hotel is excellent for those leaving Terminal 5.

over a year ago

See all questions (120)

Questions? Get answers from Sofitel London Heathrow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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5 of 5