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Sofitel London Heathrow

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9,505 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel London Heathrow
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Showing 9,127: English reviews
switzerland
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 days ago NEW

I never thought I'd review an airport hotel, much less positively, but the Sofitel deserved it. I've stayed before and will use it again. You wouldn't holiday there but for making an airport stay bearable it gets high marks.

Review collected in partnership with this hotel

Helpful?
1 Thank veryhardtoplease
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear veryhardtoplease, Thank you for taking the time to share your comments with the Trip Advisor community. I am delighted to read that your stay at the Sofitel London Heathrow was to your satisfaction and that you would like to stay with us once again and you recommend us for airport stay. We are looking forward to welcoming you back... More 

Surrey, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 days ago NEW via mobile

Amazing spa day! Staff are really welcoming and helpful. Very peaceful and our massages were amazing! Strawberrys and champagne tasted beautiful and the hydro pool was nice too. Very clean and organised

Helpful?
1 Thank staceymeds
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear staceymeds, Thank you for sharing your comments on Trip Advisor following your stay. I am glad to read that you found your day spa to be amazing. I am thrilled to learn that you were fully satisfied by your spa massage experience and you enjoyed our spa facilities. I appreciate your feedback and we look forward to welcoming you... More 

Monroe, Washington, USA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

As usual an excellent stay was enjoyed at the Sofitel at Terminal 5, London, Heathrow. It was a pleasant surprise to get a room upgrade. Having a stress free nights sleep with no worries about fighting traffic to get to the airport really helps (Disabled Senior Citizen). The staff's customer service was excellent and they provided assistance in getting me... More 

Review collected in partnership with this hotel

Helpful?
1 Thank s_r_cook
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear s_r_cook, Thank you for taking the time to share your comments with the Trip Advisor community. I am very pleased to read that your stay at the Sofitel London Heathrow exceeded your expectations. I am thrilled to learn that our staff's customer service was excellent and they provided assistance in getting your luggage over to departures. It is also... More 

Lincoln
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 days ago NEW

Always enjoyable with the reception staff and Sphere Bar staff being attentative . Unfortunately for me this hotel is used predominantly prior to me departing for work, but I can honestly say that for the short duration I am in the hotel it's a warm welcoming hotel. I cannot thank Ravan at the Sphere Bar enough for being freindly and... More 

Review collected in partnership with this hotel

Helpful?
2 Thank Michael G
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Michael G, Thank you for taking the time to review your recent stay with us at Sofitel London Heathrow. It is a pleasure to read such great comment regarding our staff. Thank you for recognizing Ravan for his good service; I have already shared your comment with the team, as it will serve at a great encouragement to continuously... More 

Cairo, Egypt
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

I loved the hotel and hospitality, food was mos over all service was great. Room was well designed and comfortable. View was inspiring and relaxing 😎 close to the airport which is very practical on my business trip

Review collected in partnership with this hotel

Helpful?
1 Thank sherinehelal
Perth, Australia
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 days ago NEW

This was a short stay for us, as we transmitted through but thoroughly enjoyable. A fantastic hotel, impeccable service and room was perfect. Just a couple of small points that would make this a little better, compared to other airport hotels we have stayed in: - we were jet lagged so our eating and awake times were all over the... More 

Helpful?
1 Thank The_Shentons
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

Would have received 5 stars if it was not for the disappointing restaurant experience. Indifferent service and cuisine along with some difficulty in attracting the waiting staff. Otherwise it was the standard of the hotel and staff was excellent.

Review collected in partnership with this hotel

Helpful?
1 Thank M7312LTjohnd
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear M7312LTjohnd, Thank you for taking the time to review your recent stay at Sofitel London Heathrow. Whilst I am pleased to learn that you found our standard and our ambassadors to be excellent, I am disappointed to read that your restaurant experience did not meet your expectations, please allow me to extend my apologies for the upset this has... More 

Naples, Florida
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 days ago NEW

Speedy check in and check out and v pleasant staff. Rooms are spacious and quiet and food, either room service or restaurant is good. Keep up the good work. Right next to T5 but a better alternative than the off airport hotels servicing the other terminals-a short car ride or the inter terminal train from T5

Review collected in partnership with this hotel

Helpful?
1 Thank Nic S
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Nic S, Thank you for taking the time to share your lovely feedback on trip advisor following your recent stay with us. I am pleased that your check in and checkout experience meet your expectations and that found our ambassadors to be pleasant. I have shared your inspiring words to the rest of the team as this will serve... More 

George Town, Cayman Islands
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW

Sofitel sets a very high standard for airport hotels near Heathrow. Look forward to always staying there with family during the long hauls which require stayover. Friendly reception and staff, high standard of rooms with lots of connection options between rooms, great food/ selection. Truly remarkable experience.

Review collected in partnership with this hotel

Helpful?
1 Thank caymanlawyer75
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear caymanlawyer75, Thank you for taking the time to share your wonderful comments on Trip Advisor. I am pleased that you enjoyed many aspects of your stay and that you particularly loved our opera suite which you found to be simply divine. I appreciate your feedback and we also look forward to welcoming you and your family back soon in... More 

Charlotte, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW

I would highly recommend this hotel, especially if you're only spending a day or two in London before heading out. My daughter and I only had 1 day before heading to Copenhagen. We were able to check in early, which was a godsend! We took the London Express into the city, which was very easy to get to and navigate.... More 

Review collected in partnership with this hotel

Helpful?
1 Thank cmf_franklin
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear cmf_franklin, Thank you for your review on Trip advisor following your recent stay at Sofitel London Heathrow. I am delighted to learn that you would recommend our hotel and that you particularly liked the convenience of our location being directly connected to terminal 5 via a covered walkway offering easy access to the Heathrow express and Piccadilly line to... More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $210 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Sofitel London Heathrow Hounslow, England, UK
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
105 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High is our choice with runway view.”
 of 5 bubbles 123totsaround69, 30 Nov 2016 | Read review
“As for one near the lifts as it can be a long walk along the corridors.”
 of 5 bubbles CelebrityFan, 30 Nov 2016 | Read review
“Contact the hotel directly you could get a better rate.”
 of 5 bubbles Meeshybb, 30 Nov 2016 | Read review
“I went for a mid-standard room and it was large and well laid out. A suite isn't necessary.”
 of 5 bubbles veryhardtoplease, 29 Nov 2016 | Read review
“None excellent room ”
 of 5 bubbles s_r_cook, 29 Nov 2016 | Read review
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