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Sofitel London Heathrow

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9,560 Reviews from our TripAdvisor Community

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Showing 9,182: English reviews
Fairview, Texas
Reviewed 7 March 2016

We just stayed at the Sofitel Hotel. Ever since we stayed there our first time we really have come to appreciate this hotel. My wife and I think this is the best airport hotel that we have ever stayed at. It is a beautiful hotel and the service is exceptional as is the room and the restaurants. We appreciate its...

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Helpful?
2Thank KEITH10
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are a delight to read and I am pleased to know that you particularly enjoyed the service delivered by our ambassadors throughout your stay. We consider our staff to be one of our biggest assets as they always strive...

Reviewed 7 March 2016 via mobile

I ummed and aahed for ages before booking this, wondering why I'd booked a nice and cheap early flight only to then spend money on an expensive hotel (!) but I'm so glad I went for it. - waking up and rolling into the terminal is just fabulous and takes the stress out - if like me you find it...

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1Thank Annieo123
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you had a great experience at the Sofitel London Heathrow and that we met all your expectations. Our location is indeed convenient as we are directly connected to Heathrow Terminal 5 via a covered walkway, offering...

Hong Kong, China
Reviewed 7 March 2016

Limit choice of restaurant, the wine bar closed too early. Shuttle to other terminals are not sufficient. Breakfast still rooms to betterment but good. Very convinence to access T5. Quiet and comfortable.

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1Thank drchanwk
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am very delighted to see that you enjoyed your recent stay with us and that your bedroom met all your expectations. Our location is indeed convenient as we are directly connected to Heathrow Terminal 5 via a covered walkway, offering easy access...

Bermuda
Reviewed 7 March 2016

I frequently stay at this hotel and I've never had anything other than a wonderful experience. Clifford, the Guest Relations Manager, is always there to provide a warm welcome back, and ensure that I have everything that I need. Likewise the service received from Sonia in the Club Lounge is second to none. Every time that I visit, she welcomes...

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Helpful?
1Thank Marianne W
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are a delight to read and I am pleased to know that you particularly enjoyed the service delivered by our ambassadors Clifford and Sonia who made your experience memorable. We consider our staff to be one of our biggest...

Bracknell
Reviewed 7 March 2016

Superb room great staff. Ideal for terminal 5 Limited choice of restaurants. Good parking. More a business and stop over hotel than family stay. I would certainly recommend it for flights out of Terminal 5

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1Thank Chiuyin1
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to read that you had a great experience at the Sofitel London Heathrow and that your bedroom met all your expectations. Our location is indeed convenient as we are directly connected to Heathrow Terminal 5 via a covered walkway, offering...

Leeds, United Kingdom
Reviewed 7 March 2016

Booked through Accor for an overnight prior to an early morning flight to San Francisco. Although we arrived well before check-in time our room was available.The hotel was aware that our visit was part of a special trip and marked the occasion in a number of much appreciated ways including an upgrade to a superior room. The room was quiet,reasonably...

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Helpful?
2Thank David S
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to learn that you were satisfied by the quality of our bedrooms’ soundproofing despite the fact that we are directly linked to the international Heathrow Airport. I am also glad to read that you were satisfied by the quality of...

Boston, Massachusetts
Reviewed 7 March 2016

I took away one star only because I was disappointed with the options for dinner. The dining room was lovely and service was fine but it was rather heavy for the night before a lo plane trip and there were not the lighter fare I would have preferred.

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1Thank MjospehH
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. We consider our staff to be one of our biggest assets and they always strive to provide an excellent service to our guests. I am glad to learn that you found all our ambassadors to be polite, efficient and attentive throughout your stay...

Port of Spain, Trinidad
Reviewed 6 March 2016

The staff was courteous and extremely helpful. The breakfast was very timely and satisfying. The location is very accessible and close to the airport. Although my room was not available ehen I arrived an option was offerred.

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2Thank Noel N
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am very delighted to see that you enjoyed your recent stay with us and that we met all your expectations. Our location is indeed convenient as we are directly connected to Heathrow Terminal 5 via a covered walkway, offering easy access to...

Cave Creek, Arizona
Reviewed 6 March 2016 via mobile

Marouane in the club lounge: his attention to details and customer service is outstanding. Goes out of his way to ensure you are comfortable and have what you need. It is service like this , is the reason I keep coming back. It helps you forget the stress of business travel. Thank you for the great service Marouane. See you...

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Helpful?
3Thank Bassam I
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are a delight to read and I am pleased to know that you particularly enjoyed the service delivered by our ambassador Marouane who made your experience memorable. We consider our staff to be one of our biggest assets as...

Cardiff, United Kingdom
Reviewed 6 March 2016

We stayed here for one night before our flight from terminal 5 . The room was very spacious and comfortable and it was only a 5 minute walk to departures . We used the parking at the hotel which was ideal .just parked outside the main entrance gave them the key and when we returned we only had to wait...

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1Thank Glynn1010
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am very pleased to see that you enjoyed your recent stay with us and that your bedroom met all your expectations. Our location is indeed convenient as we are directly connected to Heathrow Terminal 5 via a covered walkway, offering easy access...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $210 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, ACCOR, Cancelon, HotelTravel.com, Travelocity, Cheap Tickets, Odigeo, Priceline, Agoda, Orbitz and Jetsetter so you can book your Sofitel London Heathrow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Sofitel London Heathrow Hounslow, England, UK
Hotel Style:
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
106 questions
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over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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