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Sofitel London Heathrow

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Sofitel London Heathrow
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10,157 Reviews from our TripAdvisor Community

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Showing 9,766: English reviews
Leuven, Belgium
Reviewed 31 May 2016

close to perfection. Nothing more to say. Hotel staff very friendly and helpful. All very efficient. No noise from the planes (I didn't hear one single plane). Very convenient to reach terminal 5: just 5 minutes walk away.

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Helpful?
2Thank 733dan
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear 733dan, Thank you for taking the time to review our hotel following your recent stay with us. I am glad to read that you had a perfect stay at the Sofitel London Heathrow and that enjoyed the service delivered by our Ambassadors who you found very friendly and helpful. I am also pleased to know that the hotel soundproof...

Madrid, Spain
Reviewed 31 May 2016

This hotel is located right beside T5 terminal Departure and arrivals, so is very convenient for busy travelers from or to London Heathrow airport. Is a clean and spacious hotel with very quiet and comfortable rooms. Also, the restaurant is serving tasty and good food. My only concern is about the hotel staff, accepting that they are helpful and polite,...

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Helpful?
Thank eredondo2016
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear eredondo2016, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to read that you enjoyed the convenience of our location and that your room and our restaurants met all your expectations. Whilst I am pleased that you found our ambassadors helpful and polite, we regret to hear that there were...

Greater London, United Kingdom
Reviewed 30 May 2016

We arrived at the hotel the night before an early morning flight to Croatia for our honeymoon. The staff were very attentive as soon as or taxi pulled up all the way til check out. We were upgraded to a luxury room as it was such a special occasion. The room and bathroom was lovely, luxurious and very comfortable. The...

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2Thank beckydavis89
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear beckydavis89, Thank you for taking the time to review our hotel and how highly you rated your review our hotel following your recent stay with us. It is a pleasure to read that your recent stay at the Sofitel London Heathrow met all your expectations and that you had a splendid and relaxing start to your honeymoon. Your positive...

Seattle, Washington
Reviewed 30 May 2016

Stayed overnight on my return from Glasgow to Seattle. An excellent five star hotel with upscale decor, fixtures and service. My wife needed an unanticipated wheelchair assist in the morning to Heathrow and Sarah, the night switchboard associate, went out of her way to deal with multiple issues to make this happen. Thanks Sarah!

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2Thank Bob M
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Bob M, Thank you for taking the time to review our hotel following your recent stay with us. I am pleased to read that you found Sofitel London Heathrow an excellent five star property with upscale decor, fixture and service. Your encouraging words describing the service delivered by our ambassador Sarah are much appreciated as it will serve as...

King's Lynn, United Kingdom
Reviewed 30 May 2016

Being just about ten minutes walk from the terminal via a covered walkway, this is the ideal place to stay for Terminal 5. Excellent welcome at reception, and assistance offered with baggage. The rooms are very good with most things you could want and totally soundproofed! There's a choice of two restaurants, where again the service is excellent with a...

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Helpful?
1Thank Marina B
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Bob M, Thank you for taking the time to review our hotel following your recent stay with us. I am pleased to read that you found Sofitel London Heathrow an excellent five star property with upscale decor, fixture and service. Your encouraging words describing the service delivered by our ambassador Sarah are much appreciated as it will serve as...

London, United Kingdom
Reviewed 30 May 2016

Superb Hotel nestled right beside T5 Departure and arrivals. A very modern, clean and spacious hotel with helpful, polite and professional staff. We stated in a deluxe Double Room and asked for a view of the Aircraft runway (my wife loves to start the holiday by seeing all the planes zip away holidaymakers, as we soon would follow). We dined...

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2Thank Andrew J
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Andrew J, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to read that you enjoyed your recent stay at the Sofitel London Heathrow and that your bedroom met all your expectations. Our location is indeed convenient as we are directly connected to Heathrow Terminal 5 via a covered...

London
Reviewed 30 May 2016

When you are flying from T5 at stupid o'clock in the morning, the Sofitel T5 is ideal: very quiet, comfortable room, efficient restaurant serving good food and right in the terminal. Ticks all the right boxes.

Review collected in partnership with this hotel
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3Thank MaxCat14
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear MaxCat14, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are a delight to read and I am pleased to know that Sofitel London Heathrow met all your expectations, from our bedroom to the service delivered by our ambassadors. I am also thrilled to read that you enjoyed the...

Sydney, Australia
Reviewed 29 May 2016

We have stayed in so many London hotels and found them to be very overpriced and often dated. This time, due to an early flight we decided to stay at the airport and pay a quarter of the price for a very large and comfortably modern room. We would definitely stay again. We took the Airport express train into London...

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2Thank Tania_Chris
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Tania_Chris, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to read that your stay at the Sofitel London Heathrow met all your expectations and that you found the service delivered by our ambassadors during your stay to be amazing. Our location is indeed convenient as we are directly connected...

Seattle, Washington
Reviewed 29 May 2016

This was a long evening layover in terminal 5. I slept perfectly and the shower was welcome in the morning. I actually wish I had another night to enjoy the room, or at least the bath. It doesn't get much more convenient than an attached walkway.

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3Thank DanMcAuliffe
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Hi DanMcAuliffe, Thank you very much for your review, I am delighted you had such a fantastic stay with us. I am proud to have received your review and to be able to share it with the team, a great example of our consistent high standards of service delivery in Heathrow's number one Hotel ! You are our 8000th review...

New Forest, United Kingdom
Reviewed 29 May 2016

Excellent hotel Very polite , helpful attentive staff Beautiful décor and lighting ,good choice of restaurants, wonderful comfy beds Have to pay extra though to use the spa facilities, £25 per room, !!

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3Thank bmoreintheforest
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear bmoreintheforest, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are a delight to read and I am pleased to know that Sofitel London Heathrow met all your expectations, from the good choice of restaurants, to the wonderful, comfortable beds and to our beautiful décor and lighting that you...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $223 - $492 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Sofitel London Heathrow Hounslow, England, UK
Hotel Style:
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
120 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check with reception if the room is internal”
 of 5 bubbles ali1965, 24 Mar 2017 | Read review
“Massive hotel so do some research online .”
 of 5 bubbles jaredg286, 21 Mar 2017 | Read review
“The Prestige Suite isn't cheap but it is luxurious so if you can, you really should.”
 of 5 bubbles SarahW137, 20 Mar 2017 | Read review
“We were on the 2nd floor and our room was great.”
 of 5 bubbles ErinLeary, 15 Mar 2017 | Read review
“Book mini suite if taking young kids”
 of 5 bubbles H7765RAandy, 13 Mar 2017 | Read review
5 of 5