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Sofitel London Heathrow

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9,538 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel London Heathrow
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Showing 9,160: English reviews
Truro, United Kingdom
Level Contributor
101 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 11 February 2016

Free easy parking, smooth check in and perfect position to access all the Terminals made our journey so easy and smooth. Friendly staff and food to die for in the restaurant , all in all a great stay !!

Helpful?
2 Thank Paige G
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am pleased to read that you were satisfied by many aspects of your stay, from the friendly service delivered by our Ambassadors, to the excellent experience you had in our Food and Beverages outlets. It is also good to know that... More 

Edinburgh
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 February 2016

Great hotel, great staff.champagne bar is especially good . Great way to start a holiday. The food in the cheaper of the two restaurants is good, not great. We had to wait for ages for our wine and the waiter forgot twice to bring it,

Review collected in partnership with this hotel

Helpful?
1 Thank Meg18442
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is good to know how highly you rated your experience in our Perrier-Jouet bar, and I am glad to read that the service delivered by our Ambassadors met all your expectations. I would like to thank you for your kind feedback... More 

Polis, Cyprus
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 February 2016

The very best hotel for terminal 5 heathrow. It makes a stopover an enjoyable experience. It is quiet and together with the excellent restaurants and rooms is the perfect place to relax between flights.

Review collected in partnership with this hotel

Helpful?
1 Thank wendymR4642KK
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am pleased to read that you had an enjoyable stay at the Sofitel London Heathrow and that you had a great experience in our restaurants. It is also good to know that you enjoyed the quality of your bedroom where you... More 

Seattle, Washington
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 February 2016

We were stuck overnight twice at Terminal 5 Heathrow on a recent trip to Europe and stayed in the Sofitel both times. The Sofitel is very comfortable. We didn't hear a plane or another guest at any time. The food was not terrific, but it did represent just about everywhere on the globe. The buffet breakfast was extensive. All of... More 

Helpful?
1 Thank J-NutQuilts
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to read that you had a great stay at the Sofitel London Heathrow and that you were particularly pleased by the comfort and the soundproofing of your bedroom. However, I am disappointed to know that your experience in... More 

Exeter, United Kingdom
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 February 2016

Would be five stars but when we pulled up outside to offload, the porters seemed pre-occupied with each other and paid no attention to us. After about 5 minutes, one appeared. Reception staff were very friendly and efficient; quick check in and the usual free "upgrade". Restaurant was very good, fast service, friendly. Room overlooking inner atrium was spacious and... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Simon M
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am glad to read that you were pleased by the friendly and efficient service delivered by our Ambassadors at reception. It is also good to know that you enjoyed the size and the cleanliness of your bedroom and that you had... More 

Dudley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 February 2016

Not many places these days get it right, but this hotel has it spot on. The Sofitel Heathrow facilities and staff members go above and beyond. I will not stay anywhere else again before we go on holiday. I can leave my car in the knowledge it's being looked after, great restaurant the fish and chips are second to none.... More 

Review collected in partnership with this hotel

Helpful?
1 Thank pugh_lisa
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that your stay at the Sofitel London Heathrow exceeded your expectations and that you were particularly impressed by the service delivered by our Ambassadors. It is also good to know that you had a great experience in... More 

Sevenoaks
Level Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 10 February 2016

A very pleasant one night stay. The room was fine and the bed was the most comfortable I have ever slept in. We had afternoon tea and bar food , which were excellent. I would definitely stay there again when using T5 .

Helpful?
1 Thank BEEMSevenoaks
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to read that you enjoyed the quality of your bedroom and especially our Sofitel “My Bed” that you found most comfortable. I am also glad to know that you had an excellent experience in our Food and Beverages... More 

Stamford, United Kingdom
Level Contributor
342 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 10 February 2016

This is the place to stay if you are flying out of Terminal 5. It is big, functional, spotlessly clean and totally lacking in atmosphere. Two restaurants, one expensive the other more canteen like. The staff are very good it just feels like a large hangar (maybe it is). Expensive but practical

Helpful?
1 Thank BobStamford
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is good to know that you enjoyed the convenience of our location, being directly connected to Terminal 5 via a covered walkway, as well as you were pleased by the cleanliness of the hotel. We consider our staff to be one... More 

Cambridge, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 February 2016

Not a character property and the spa is not included but the location and cleanliness were great. Expect a great airport hotel and nothing else and you will not be disappointed! I went for room and parking and booked well enough in advance to get a fairly good deal.

Review collected in partnership with this hotel

Helpful?
1 Thank LindyLooUK
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am pleased to read that your overall stay at the Sofitel London Heathrow met all your expectations and that you were most satisfied by the convenience of our location and by the cleanliness of the hotel. I appreciate your kind feedback,... More 

Edinburgh, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 February 2016

Excellent, but I still haven't received my membership/bonus/discount/loyality card, that I have been promised every stay...of which there are now about 10 !! Room could do with more milk cartons for coffee, never enough. Pillows and bed are supreme. Seabass in the restaurant and tempura prawns are excellent Send me my loyalty card, or a free stay next time, I... More 

Review collected in partnership with this hotel

Helpful?
1 Thank eleccles
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to read that your bedroom met all your expectations and especially our Sofitel “My Bed” that you found most comfortable. I am also glad to know that you had an excellent dinner experience in our Vivre restaurant. With... More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $209 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Sofitel London Heathrow Hounslow, England, UK
Hotel Style:
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
105 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They are all good. ”
 of 5 bubbles Miamiusa1, 4 Dec 2016 | Read review
“There are no views”
 of 5 bubbles ianmaggs, 4 Dec 2016 | Read review
“Best to book car parking in with the room - it works out a lot cheaper than parking at T5 separately.”
 of 5 bubbles 339334, 4 Dec 2016 | Read review
“Take care with the LED's for the computer portals - the continuous flashing was at times annoying”
 of 5 bubbles sterrinb, 4 Dec 2016 | Read review
“Close to lifts”
 of 5 bubbles BoydWright, 4 Dec 2016 | Read review
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