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Sofitel London Heathrow

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9,524 Reviews from our TripAdvisor Community

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Showing 9,146: English reviews
Bangkok, Thailand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 January 2016

Very relaxing and ready for a very long flight. No rush No Hassel No problem. This hotel is a must when flying on long haul. Next time I will try on my return flight. Ready to meet what ever comes my way.

Review collected in partnership with this hotel

Helpful?
1 Thank davesec1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to read that you enjoyed your recent stay with us and that we met all your expectations. It is also good to know that you enjoyed the convenience of our location, being directly connected to Terminal 5 via a covered... More 

Antwerp, Belgium
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 January 2016

a great place to stay but so far from anything else it was difficult to get anywhere locally to eat (except in the terminal) so if you go there it is for a short stay and accept the restrictions. as a hotel - very good.

Review collected in partnership with this hotel

Helpful?
1 Thank James P
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, I am pleased to read that you had a great stay at the Sofitel London Heathrow. However, I am sorry to know that our location did not meet your expectations,As Trip Advisor is totally anonymous, I would be grateful if you could at your convenience contact our Guest Relations Manager Amandine Buisson on grmanager@sofitelheathrow.com, so that she can... More 

London,England
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 25 January 2016

Great hotel in Terminal 5-just a few minutes walk to the departures area of the airport.Very comfortable beds and bathroom.Excellent facilities and breakfast.Highly recommended.Very quiet except for the airconditioning which it is best to switch off.

Review collected in partnership with this hotel

Helpful?
2 Thank Mary Banks
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to know that you enjoyed many aspects of your stay, from the convenience of our location to the comfortable bed and bathroom with excellent facilities to the our soundproofing which you find to be very quiet, However I... More 

Toulouse
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 January 2016

I was meeting a business partner and as it was Sunday there was nowhere quiet to sit and talk only the bar which was full and noisy. We asked politely if there was anywhere else and the manager arrived and led us together with our bottle of wine and glasses to a quiet lounge which was not open on a... More 

Review collected in partnership with this hotel

Helpful?
2 Thank moonea81
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am very pleased to hear that you were impressed by the service you received from our ambassador Reagan to be excellent, at Sofitel we consider our staff to be one of our biggest assets as they always strive to provide an... More 

Suffolk, United Kingdom
Level Contributor
246 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 25 January 2016 via mobile

Nice venue friendly staff. Full of travellers and air crew. Bar area small for size of hotel but public areas lovely, room great but minibar not stocked: Dinner was fine pictured - and choice was quite good. Drinks expensive. Lunch next day was good but service was slow. Good Heathrow hotel. Would go back

Helpful?
2 Thank Derek W
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is good to know that you found the venue to be nice, the staff to be friendly, and the room to be great, please be advise that we provide complimentary bottles of water in our mini bar on certain room categories... More 

Appenzell, Switzerland
Level Contributor
194 reviews
193 hotel reviews
common_n_hotel_reviews_1bd8 353 helpful votes
Reviewed 24 January 2016

The good - partial Status recognition (however, I had to ask) - larger upgrade-room - clean - separate shower and bath - good Lounge staff The bad - extremely Long line to check in - no preferential check-in - in the room, different Features were out of order (some lights, safe) or not properly working (shower door) - no turn... More 

Helpful?
3 Thank philosion
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, First and foremost please accept my apologies as I was disappointed to read that your experience on your last visit was not pleasant. As Trip Advisor is totally anonymous, I would be grateful if you could at your convenience contact our Front Of House Manager Ash Hoque on Ash.Hoque@sofitelheathrow.com, so he can gain some more details and follow... More 

Berkeley, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 January 2016

Totally impressed with the hotel. I am not usually the type of person to accept the upgrade; however, after this experience, I may be a changed person! The upgrade allowed free high speed internet and access to a luxury lounge which had 24hr tea/coffee, a 3pm tea, a 6pm cocktail hour with light snacks, and a 7am breakfast. Best £45... More 

Helpful?
2 Thank Trees4All
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that your stay at the Sofitel London Heathrow met all your expectations and that you particularly enjoyed the upgrade which allowed you to enjoy the full access to our Club lounge in where you enjoyed the variety... More 

Nairobi, Kenya
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 January 2016

The gem at this hotel is Marouane who hosts at the Club Millesime lounge. Traveling from North America to Africa with two small children, we needed a restful pit stop at Heathrow. Marouane was attentive to us, helpful, and made us feel welcome. The Junior lounge is spacious enough for parents and two kids.

Helpful?
2 Thank WKR254
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that to see that you enjoyed your recent stay with us and that you particularly pleased with the service provided at the Club Millésime by Marouane who made your experience memorable. I appreciate your kind feedback, we... More 

Leek, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 January 2016 via mobile

We are say in the club lounge and have been for the lady 3 hours!! We had access to the lounge via our room booking at it is fantastic! Our host Marovane had been so fantastic and accommodating making us newly weds feel at home! Hid attention to detail and genuine interest was apparent when he gave us some complimentary... More 

Helpful?
1 Thank bethan r
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that to see that you enjoyed your recent stay with us and that you particularly pleased with the service provided at the Club Millésime by Marouane who made your experience memorable. I appreciate your kind feedback, we... More 

london
Level Contributor
130 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
Reviewed 24 January 2016

Stayed in 3 rooms, opera suite (2 bedrooms) and a prestige suite. Location of the hotel for convenience to terminal 5 is unsurpassable. 6 minute walk, up 2 lifts to T5 north. Easy access to HEX or tube for T2, T3 and with a connection to T4. Easy check in. Correct club Accor status vouchers provided for house red/white, beer... More 

Helpful?
2 Thank rjn21
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am pleased to read that you had a great stay at the Sofitel London Heathrow. However, I am really sorry that you encountered some issues with the wifi. Our location is indeed convenient as we are directly connected to Heathrow Terminal... More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $209 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Sofitel London Heathrow Hounslow, England, UK
Hotel Style:
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
105 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Enjoy the cleanliness and comfort”
 of 5 bubbles V9238HMjohna, 3 Dec 2016 | Read review
“High is our choice with runway view.”
 of 5 bubbles 123totsaround69, 30 Nov 2016 | Read review
“As for one near the lifts as it can be a long walk along the corridors.”
 of 5 bubbles CelebrityFan, 30 Nov 2016 | Read review
“Contact the hotel directly you could get a better rate.”
 of 5 bubbles Meeshybb, 30 Nov 2016 | Read review
“I went for a mid-standard room and it was large and well laid out. A suite isn't necessary.”
 of 5 bubbles veryhardtoplease, 29 Nov 2016 | Read review
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