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Sofitel London Heathrow

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Sofitel London Heathrow
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10,160 Reviews from our TripAdvisor Community

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Showing 9,769: English reviews
Florida
Reviewed 29 March 2016

We spent and afternoon and night here in transfer from the US to Kenya since our US flight arrived too late to catch the daily flight to Nairobi. Our room was ready when we arrived shortly after 11 AM and it was extremely comfortable. The bedding was fantastic. My wife wants to order the pillows for our house! Our only...

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Helpful?
2Thank panamaline
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear panamaline, Thank you for taking the time to review our hotel following your recent stay with us. We consider our staff to be one of our biggest assets and they always strive to provide an excellent service to our guests. I am glad to learn that you found all our ambassadors to be helpful throughout your stay with us....

London, United Kingdom
Reviewed 29 March 2016 via mobile

The Sofitel - Heathrow T5 is the only Hotel you should consider if traveling through T5. A short walk to/from the Terminal in covered walkway. Excellent modern fixtures and fittings throughout, well soundproofed and comfortable. Complementary water provided in mini bar and room service was good quality and reasonably priced.

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1Thank joshatton
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear joshatton, Thank you for taking the time to review our hotel following your recent stay with us. It is good to know that you enjoyed the hotel’s location, being directly connected to Heathrow Terminal 5 via a covered walkway, which you found to be easy to access. It is also good to know that you were satisfied by the...

Inverurie, United Kingdom
Reviewed 29 March 2016 via mobile

We stayed at the Sofitel London heathrow this month whilst traveling. Hotel staff very friendly and efficient. Room was lovely and well equipped. Facilities are of a very high standard too. Would recommend staying if you are in between flights.

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2Thank cazmac5
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear joshatton, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you found all our ambassadors to be friendly and efficient throughout your stay with us and were satisfied with your bedroom. Our location is indeed convenient as we are directly connected to one of the busiest...

Falls Church, Virginia
Reviewed 29 March 2016

Sofitel is the ideal destination for a stay to relax after a long journey and before the next. It is easy to get to from the Terminal by just walking through. I loved the fact that it is connected to the Airport. That made it easy to meet family for breakfast at the hotel for a maximum time before returning...

Review collected in partnership with this hotel
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Helpful?
1Thank pjaouni
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear pjaouni, Thank you for taking the time to review our hotel following your recent stay with us. I am glad that you enjoyed the convenience of our hotel being directly connected to Heathrow Terminal 5 Airport via a covered link-bridge and also that your overall stay with us met all your expectations. I would like to thank you for...

Chippenham, United Kingdom
Reviewed 29 March 2016

As we were catching an early flight the next morning we decided to book the Sofitel at T5. Together with parking was very easy to find and parked straight into there car park and proceeded to the lift to main reception. Reception was quick and easy and we were soon located our room. The room was perfect for a one...

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2Thank CAMPO75C
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear CAMPO75C, Thank you for taking the time to review our hotel following your recent stay with us. I am glad that you enjoyed the convenience of our hotel being directly connected to Heathrow Terminal 5 via a covered link-bridge and also that you availed our car parking facility which you found easy to access. It is good to note...

Edinburgh, Scotland
Reviewed 29 March 2016 via mobile

It has been awhile since I was last here but an overnight connection for an early flight gave me the opportunity to stay again. I was not disappointed and the hotel lived up to all my expectations. It is so easy to get to this hotel after arriving on a connecting flight at T5. There is still a Marks &...

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Helpful?
2Thank fhille
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear fhille, Thank you for taking the time to review our hotel following your recent stay with us a. I am pleased to read that your stay at Sofitel London Heathrow met all your expectations, especially that you found our Ambassador, Therese on your arrival to be efficient and friendly and that you were satisfied with your bedroom and bathroom...

Aberdeen, United Kingdom
Reviewed 28 March 2016

Great airport hotel. Best choice at Heathrow by miles. Ease of access direct from T5, service, decor, cleanliness - all great, this hotel is a fantastic choice. I always use it when passing though Heathrow and it has always been a first class experience.

Review collected in partnership with this hotel
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1Thank Christof665
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Christof665, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you had a great experience at the Sofitel London Heathrow and that we met all your expectations. Our location is indeed convenient as we are directly connected to Heathrow Terminal 5 via a covered walkway, offering...

London, United Kingdom
Reviewed 28 March 2016 via mobile

Been to sofitel twice now for aftn tea. It was such nice experiance. Didnt wanted to leave. Staff is so nice n friendly. Made my birthday extra special by bringing cake n singing for me at my first visit. Can not rememb name of gentleman who attended us but he was most friendly proffessional n helpfull. On 2nd visit we...

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1Thank S T
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear S T, Thank you for taking the time to review our hotel following your recent experience with us. I am thrilled to read how highly you rated your afternoon tea experience in our Tea Salon where you found the service delivered by our Ambassadors and especially Nilanga, to be excellent. We consider our staff to be one of our...

Oxford, United Kingdom
Reviewed 28 March 2016 via mobile

I booked the Sofitel as a treat before we went away for my husbands birthday. This was our fourth stay and it did not disappoint. We left our car in the underground car park and made our way to check in. Check in was fast and as I had told them before our stay that it was a birthday treat...

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2Thank thelittletraveller88
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear thelittletraveller88, Thank you for taking the time to review our hotel following your recent experience with us. Such great comments are a delight to read and I am pleased to know that you particularly enjoyed the service delivered by our ambassadors throughout your stay. We consider our staff to be one of our biggest assets as they always strive...

Hockley
Reviewed 28 March 2016 via mobile

Stayed here before flying to the US. Excellent hotel, brilliant rooms - comfortable and modern with a great shower. Breakfast was good - buffet style but lots of choice and fresh. Undercover walkways link the hotel to Terminal 5 so really convenient and no need to worry or rush to your check in - highly recommended

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1Thank Hockley-Traveller
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Hockley-Traveller, Thank you for taking the time to share your comments with the Trip Advisor community. I am delighted to see that you enjoyed your recent stay with us and that your bedroom met all your expectations. Our hotel is indeed conveniently located as we are directly connected to Heathrow Terminal 5 via a covered walkway, offering easy access...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $224 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Sofitel London Heathrow Hounslow, England, UK
Hotel Style:
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
120 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check with reception if the room is internal”
 of 5 bubbles ali1965, 24 Mar 2017 | Read review
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 of 5 bubbles jaredg286, 21 Mar 2017 | Read review
“The Prestige Suite isn't cheap but it is luxurious so if you can, you really should.”
 of 5 bubbles SarahW137, 20 Mar 2017 | Read review
“We were on the 2nd floor and our room was great.”
 of 5 bubbles ErinLeary, 15 Mar 2017 | Read review
“Book mini suite if taking young kids”
 of 5 bubbles H7765RAandy, 13 Mar 2017 | Read review
5 of 5