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Sofitel London Heathrow

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9,562 Reviews from our TripAdvisor Community

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Showing 9,184: English reviews
Cheltenham, United Kingdom
Reviewed 11 November 2015

We arrived tired after a very long journey fraught with delays lasting the whole day to be greeted by the most helpful and understanding Receptionist we have met in a long time - her name is Raquel. We explained what type of room we would like which she provided with a radiant smile and, as the hotel has an unusual...

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4Thank unana
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community, Such great comments are always a delight to read and I am pleased to know that you enjoyed the outstanding service demonstrated by our ambassador Raquel who made you feel special, We consider our staff to be one of our biggest assets and...

Reviewed 11 November 2015 via mobile

Stayed here for the start of our honeymoon before flying from T5. The ease of parking up and staying here before just walking straight into the terminal is brilliant. No hassle. The service was great and so was our luxury room. We visited the champagne bar and vivre restaurant and also the bar opposite. They were all great. We did...

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3Thank Ash T
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us, and also I would like to thank you for choosing our hotel to start your honeymoon. Such great comments are always a delight to read. I am thrilled to learn that you enjoyed many aspects of your stay from the service in...

Bishops Stortford, United Kingdom
Reviewed 11 November 2015

Overnight stay before an early flight. Check in and check out were very efficiently handled. Staff polite and friendly. Very good deal on Venere made it doubly worthwhile. Very close to Terminal 5 (less than 5 minute under cover walk) so able to go over and use eating facilities or get light snacks from M&S. Room was wonderfully peaceful and...

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2Thank 666awy2015
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community, I am pleased to read that your stay at the Sofitel London Heathrow met all your expectations, from the check in to the check out which was efficiently handled to the room which you found to be comfortable and well insulated. I would...

Newcastle-under-Lyme, United Kingdom
Reviewed 11 November 2015

5th visit to Sofitel London Heathrow for our Autumn trip to Berlin. Booked a 1 night stay on Tuesday 03/11/15 in a classic room with breakfast. Excellent as ever. Night cap drinks in the lovely bar area and a perfect nights sleep. Oh yes, we will be back in mid January for our Winter holiday (next pre night adventure).

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4Thank davide79_12
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to learn that you enjoyed many aspects of your stay, from the breakfast which you found to be excellent to our lovely bar area. I am also pleased to hear that you had a perfect night sleep. I would...

Larnaka City, Cyprus
Reviewed 11 November 2015

Sadly my flight was very delayed so I only spent a few hours in the hotel; I was due to arrive at 5pm but made it to my room at 9:30pm and left again at 8am the following morning so missed breakfast. However, the convenience of walking from T5 to the hotel was excellent instead of having to take a...

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2Thank TheCatLady21
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to read that your stay at the Sofitel London Heathrow met all your expectations, and that you found our rooms to be comfortable and well designed with a large and well equipped bathroom. Our location is indeed convenient as we...

Boulder, Colorado
Reviewed 11 November 2015 via mobile

At the end of a trip, I always make an effort to stay very near the airport the night before departure. This is a spendy, luxurious place to land for a final night in England, but it was a wise choice. Convenient, beautifully laid out, peaceful, great restaurants available and an utterly quiet room with a mattress I wanted to...

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3Thank mustgotherenext
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to read that your stay at the Sofitel London Heathrow met all your expectations and that you were pleased by the food and beverage outlets. I would like to thank you for your kind feedback and we look forward to...

Reviewed 11 November 2015 via mobile

My cousins, my mum and myself had an amazing time! The service was impeccable. We were greeted by Nilanga and seated in gorgeous seats where we had privacy. The team was very polite and great with us. The food was lovely and the tea was amazing! We strongly recommend orange and passionfruit one and the White tea! Thank you for...

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3Thank insomniaa
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest Thank you for taking the time to share your comments with the Trip Advisor community. It is a pleasure to read how highly you rated your afternoon tea experience in our Tea Salon where you found our Ambassadors and especially Nilanga to be very polite and welcoming. I am also glad to know that you enjoyed the quality...

Montreal, Canada
Reviewed 11 November 2015

Well not much to say... great from start to finish.. as an anecdote, I loved the TV in the washroom :) Great service, quiet place, nice decor and bar, a shuttle twice an hour to go to Terminal 4 and usual Sofitel comfortable bed..Bravo!

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3Thank Francequebec
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest Thank you for taking the time to share your comments with the Trip Advisor community I am pleased to read that you had a great stay with us and that you particularly enjoyed the service provided by our Ambassadors as well as the touch screen TV in your bathroom. It is also good to know that you had...

San Francisco, California
Reviewed 10 November 2015

Had a great stay at the Imperial suite and enjoyed the swarowski bathrooms in this 3 bedroom suite. It was grand and I enjoyed my stay very much. The sofitel is located in the Terminal 5 which is the queen's terminal. had my european connections there. i find it to be very easy to go in and out. Staff is...

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3Thank Miamiusa1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us, I am pleased to read that your Imperial Suite met all your expectations and that you enjoyed the space and the toiletries provided. I am also glad to know that you enjoyed the outstanding service demonstrated by our ambassadors. I appreciate your...

Oceanside, CA
Reviewed 10 November 2015

This hotel is all that it claims to be. Located adjacent to Terminal 5 you have access not only to that terminal but also to the underground tram that will take you to terminal 2 or 4. Your maximum travel time is at best about 4 minutes and if you just miss the train about 15 minutes. We had a...

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3Thank gedlaw
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am glad to read that your stay at Sofitel London Heathrow met all your expectations, that your were satisfied with your bedroom soundproofing and amenities and that you were particularly enjoyed the dinner in our Vivre Restaurant. Our location is indeed...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $210 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Sofitel London Heathrow Hounslow, England, UK
Hotel Style:
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
106 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Comfort and Convenience Great way to Start or End your Holiday”
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 of 5 bubbles 622blairl, 6 Dec 2016 | Read review
“No tips to give”
 of 5 bubbles 646tedw, 6 Dec 2016 | Read review
“They are all good. ”
 of 5 bubbles Miamiusa1, 4 Dec 2016 | Read review
“There are no views”
 of 5 bubbles ianmaggs, 4 Dec 2016 | Read review
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