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Hilton London Wembley

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Hilton London Wembley
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2,411 Reviews from our TripAdvisor Community

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Showing 2,233: English reviews
Shrewsbury, United Kingdom
Reviewed 6 August 2016 via mobile

Had a really bad experience with another Hilton in the North East so I felt obliged to write a positive review of my favourite hotel. I have stayed here numerous times and have always been so well looked after. If anything needs sorting ( and that doesn't happen often) Stefania sorts it out with a smile. I see the best...

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Helpful?
Thank 602Mike0001
BernadetteGilligan01, General Manager at Hilton London Wembley, responded to this review

Dear Guest, Thrilled to read that you had an enjoyable stay and Stefania our Guest Relations Manager delivered service with a smile! We will recognise Stefania at our monthly staff celebration awards. Thank you once again for your feedback, the team at Hilton London Wembley looks forward to welcoming you back soon. With kind regards, Bernadette Gilligan General Manager

Leicestershire, United Kingdom
Reviewed 6 August 2016 via mobile

I stay at this hotel a couple of times a year with my family and its staff are just amazing. I don't like booking through websites so I always email the hotel direct and I sent an email to the Hilton Wembley and got a prompt reply by their executive Natalia Kaznowska. She took note of all my requirements and...

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Helpful?
Thank Mickb26
BernadetteGilligan01, General Manager at Hilton London Wembley, responded to this review

Dear Guest, Thank you very much for taking the time to write this positive review and thank you for your loyalty towards the Hilton brand! Delighted to hear that Natalia is always so attentive and comes back to you swiftly! We appreciate your feedback and will recognise Natalia at our next monthly Staff Celebration Awards. We are look forward to...

Branson, Missouri
Reviewed 3 August 2016 via mobile

Had our college reunion here the second half of our trip. Hotel in city center was small but the Hilton in Wembley was updated, modern, clean and we had suite for less than what we paid for smaller city center. We had robes two room suite so plenty room for the teens. Shower and a bathtub. 2 tvs and a...

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Helpful?
Thank Jerrabecca
BernadetteGilligan01, General Manager at Hilton London Wembley, responded to this review

Dear Guest, Thank you for taking the time to write this review. We hope you enjoyed the reunion! Attention to detail is key for us and we are pleased that you were able to experience it. We hope to have the pleasure of welcoming you back in the near future. With kind regards, Bernadette Gilligan General Manager

Birmingham
Reviewed 3 August 2016

Myself and my Wife have stayed in this hotel a couple of times and have enjoyed staying here. The hotel is always spotless, the lobby smells great and the staff have always been very helpful. For our last stay we had access to the executive lounge with food and drinks which was superb and the refreshments were always kept topped...

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Helpful?
Thank dorgie77
BernadetteGilligan01, General Manager at Hilton London Wembley, responded to this review

Dear Guest, Many thanks for taking the time to post this review on Trip Advisor. We are thrilled that both you and your wife had a pleasant stay with us once again. Delighted that you find Hilton London Wembley clean and tidy and you both enjoyed your time in our Executive Lounge! Please let my PA, priti.sachdev@hilton.com when you are...

Algiers
Reviewed 3 August 2016

The hotel was just like any other cheap ones. The concierges were really good ans helpful. I was disappointed about Veronika's services She was unprofessional. I felt i was speaking with a robot not with a human...

Review collected in partnership with Hilton Hotels & Resorts
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Thank fugytyf f
Stourbridge
Reviewed 2 August 2016 via mobile

Stayed for 2 nights. Upon check in the staff were extremely dismissive and didn't appear to understand the concept of good customer service. Impolite and moody. Had to wait around for 1.5 hours to check in; granted we came early but we had spoken to the reception on the day and they had told us an hour early check in...

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Helpful?
Thank _annie_really
BernadetteGilligan01, General Manager at Hilton London Wembley, responded to this review

Dear Guest, I am horrified to learn of your experience. As you can see from all of our great reviews, your experience is not reflective of our normally high standards of service. Please do get in touch by email with my PA, priti.sachdev@hilton.com and I will be in touch personally so I may make it right for you. We hope...

London, United Kingdom
Reviewed 1 August 2016

I would recommend everyone to book at Hilton as it's the best service as possible and cleaness to its perfection. Love to book again on our trip to Wembley. The place and view it's something to wonder.

Review collected in partnership with Hilton Hotels & Resorts
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Thank MareesanK
Reviewed 31 July 2016

I booked an afternoon tea deal online to share with my friend on her birthday trip to London. When we arrived at the lift a uniformed member of staff jumped in front of me - I assumed he was going to ask which floor we and the other gent waiting to enter required - he did'nt - he pressed a...

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Helpful?
Thank Karen H
BernadetteGilligan01, General Manager at Hilton London Wembley, responded to this review

Dear Guest, Thank you for writing this review, we are indeed very sorry to hear about your disappointing experience, especially when you were looking forward to enjoying Afternoon Tea in our Sky Bar 9 with your friend! Please be assured that you have certainly not experienced our correct level of service. I have shared your feedback with our Food &...

Reviewed 31 July 2016 via mobile

The room was comfortable and nicely decorated, as were the lobby, restaurant and association bar. However, the Internet was atrocious. The wifi code that was provided when we checked in didn't work so I had to request another. However, this only worked intermittently on the first day and never again after that. If you want premier Internet for a day...

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Helpful?
Thank Aine L
BernadetteGilligan01, General Manager at Hilton London Wembley, responded to this review

Dear Guest, I am horrified to learn of your experience. As you can see from all of our great reviews, your experience is not reflective of our normally high standards of service. Please do get in touch by email with my PA, priti.sachdev@hilton.com and I will be in touch personally so I may make it right for you. We hope...

Amsterdam, The Netherlands
Reviewed 30 July 2016

Perfectly decent option to stay at in the Wembley area. Rooms are average, and the aircon doesn't work (unless making lots of noise is the purpose of it). Staff is very friendly and helpful though. Gym is nicely equipped

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Helpful?
Thank Roelvdk
BernadetteGilligan01, General Manager at Hilton London Wembley, responded to this review

Dear Guest, Thank you for taking the time to write this review, delighted that you had a great stay! We are sorry to hear about the issue you encountered with the air conditioning. Our Facilities Manager will have a look at the unit. We hope that we can have the opportunity of welcoming you back in the near future. With...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton London Wembley

Address: 5 Lakeside Way, Wembley HA9 0BU, England
Region: United Kingdom > England > Greater London > Wembley
Price Range: $148 - $643 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Wembley 4*
Number of rooms: 361
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Expedia and Travelocity so you can book your Hilton London Wembley reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Wembley Greater London
Hotel Style:
#3 Luxury Hotel in Wembley
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Wembley staff and other travellers.
39 questions
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Questions? Get answers from Hilton London Wembley staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request for room other than No. 746 at 7th Floor”
 of 5 bubbles joelX5715MB, 13 Feb 2017 | Read review
“Some family rooms come with 2 king size beds which make for better sleep than a sofa bed!”
 of 5 bubbles Jodie1972, 13 Feb 2017 | Read review
“Not sure if the bed is any different in other rooms but avoid twin rooms”
 of 5 bubbles 16billa, 12 Feb 2017 | Read review
“We were on 6th floor which was quiet and looked out onto a courtyard and the room was large compared to hotels I have stayed in previously.”
 of 5 bubbles JaniceR490, 12 Feb 2017 | Read review
“Ask for a room near the lifts as this is a big hotel.”
 of 5 bubbles Alison01924, 1 Feb 2017 | Read review
5 of 5