Reception requested we provide a credit card imprint just as a precautionary measure. They said only 1 AUD would be requested but not charged to account. DO NOT provide this hotel with your credit card details. We did not take anything from the mini bar but after we checked out, our credit card was charged!!! Our credit card company then charged us for a foreign exchange rate. This hotel also charged my daughter for use of a cot which had been placed in her room in event her 3 year old needed to use. Seems as though the.management at this establishment will charge for anything they consider they can gey away with. Perhaps they think small amounts charged will not be quibbles about. WRONG!@
My Sister and I booked a deluxe suite as a couple of days chill out following my Son’s wedding in Toowoomba. The room was quite disappointing for the cost - it was dark, there was a DVD player which would have been more appropriate to have had a microwave, a lack of utensils and who uses bar soaps these days - liquid hand wash would have been more appropriate. The cleaning staff were not up standard - leaving our used bath mat wet and still on the floor, and the bar soap was not replaced or even cleaned from the scum underneath
Wonderful hotel. I went with two friends for a weekend away from Sydney and had a very good service. The location is great, but what caught my attention is that they offered wines at night, what gave us a wonderful experience next ti their fireplace before going for dinner. The bath in our room was amazing. Will definitely come back.
We took a last minute booking to stay in byron on our drive to Brisbane, and loved everything from check in to departure. Location is amazing for walking everywhere and staff were so friendly and professional with nothing too much trouble. Rooms had been recently refurnished I was advised which we loved. I will highly recommend this Hotel to all of my friends and hope to visit again.
I honestly don’t think iv ever had to write a review like this. But stay the hell away. I checked in for one night and asked to see the room before I booked it. Thought it wasn’t to bad, commented to the staff member about the bed not looking comfy , he said no he’s had many complaints it’s to soft. I realise now he was being an absolute flog and knew the bed was rock hard. I got no sleep, and iv got a sore back. All in all I wouldn’t waste my time. I booked down the road for the next three nights. It’s not worth $300 plus a night. The room itself is quite run down. It was a large room though. Water damage in the bathroom. The shower was the only thing amazing. Water pressure was pretty awesome. Location was why we originally booked it.
They only reply to get your business but won’t reply to refund you. I had to cancel due to flooding and made sure the booking policy would refund me. Terrible customer service, and after reading the reviews on here I’m not the only one waiting for a refund.
For various reasons, we decided to get a whole house airbnb rather than just a hotel room, so canceled our booking well within the cancelation period. That was 20th January. Well today, end of April, I STILL haven't received my refund. I called up a few weeks ago and was told it would be processed in a day or so, but it wasn't. This time, calling up again and not pleased at having to do so, the receptionist again told me it was going to be done this week. When I pointed out I'd been told that last time, the receptionist told me I wouldn't have been told that! So, over three months to issue a refund that I still don't have, and called a liar to boot. Called again at the end of the week and guess what? STILL NO REFUND! I have just opened a "fraudulent transaction" case with my bank.…
Booked my January holiday expecting a beautiful stay. The fridge was so dirty I had to clean it myself, the teaspoons were so dirty I had to get new ones. Nobody had bothered to wash them. The glass door was dirty and had not been cleaned. When I got back to my room the beds weren’t made and I was informed they were short staffed, it would only take a few seconds to make my own bed. I asked if I should have been informed and I was told no, it’s not a big deal I should make it myself. But it was not a big deal for taking my money in full and yet the poor service was due to staff with covid and I am supposed to understand. Well I don’t understand why hygiene and cleanliness should be my issue and I should still have to wear the price tag of a premium holiday in Byron Bay.
I flew up arriving at Ballina airport & had a nice drive to Byron Bay. My room was large & not just having a bed but a lounge with chairs & as for the black marble bathroom, which not only included the shower but also a large bath with the magic clothesline … it was large! Every morning we where welcome to go to have a coffee, tea, fresh fruit & lovely fresh muffin or croissant to start the day. I enjoyed my short stay as the ladies on each day, checked on me & always made me feel welcome & would love to return as so much has changed.
I am saddened that I have to take this to socials to get a response, but Waves have left me no choice. Waves charged my credit card, without authorisation nearly $2,500. A booking was made through booking.com for accommodation April 2022, with free cancellation. I cancelled booking within 2 hours of making it. Within that time frame my credit card was unlawfully charged. A one night only deposit (refundable) $230 was the only amount that could be charged. I have been chasing them through emails, Booking.com and my bank to have my money back, now VISA Fraud. You cannot talk directly to them, they do not answer emails or messages. This is dodgy. Be warned. DO NOT DARE USE COVID AS AN EXCUSE. Waves is in Byron Bay and has certainly not done it as tough as everyone else in Greater Sydney & Melbourne when it comes to covid! Your doors are open now, you are not in lockdown. Be honest and do the right thing.…