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Byron Bay
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02/07/2017 03/07/2017
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    Wollongbar Motel

    160 Reviews
    #23 of 32 Hotels in Byron Bay
    19 - 21 Shirley St, Byron Bay, New South Wales 2481, Australia
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    Best prices for your stay
    02/07/2017 03/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$115
          US$106
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          US$115
          US$106
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          Booking.comUS$109
          PricelineUS$109
          CancelonUS$115
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          Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
          All photos (20)
          Full view
          Certificate of Excellence
          Traveller (15)
          Room & Suite (5)
          Hotel & Grounds (11)
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          Overview
          4.0
          160 reviews
          • Excellent30%
          • Very good45%
          • Average13%
          • Poor8%
          • Terrible4%
          Travellers talk about
          “direct access to the beach” (10 reviews)
          “great location” (28 reviews)
          “spacious family room” (2 reviews)
          Free Wifi
          Free Parking
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Rooms
          Airport Transportation
          Room Service
          Suites
          Kitchenette
          Wheelchair Access
          Laundry Service
          Self-Serve Laundry
          Babysitting
          3.5 Star Hotel
          All hotel details
          Similar hotels
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          Rooms
          Jul 2Jul 3
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (160)
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          1 - 5 of 160 reviews

          Reviewed 2 weeks ago
          Overcharged dramatically, staff refused to admit or to apologise

          My experience with this motel is pretty sad – they charged me twice by mistake (two rooms instead of one), refused to admit the mistake. I had to fight my way through Agoda and Booking to get my money back. Hotel never apologised which makes...More

          Thank DenisDuster
          Response from Colin C, Manager at Wollongbar MotelResponded 2 weeks ago

          Thank you for your review , and apologise for your experience. At Wollongbar Motel we are happy to assist in any way possible, including when a guest makes a booking through an online portal then books an extra room the next day on a different...More

          Reviewed 18 May 2017 via mobile
          Average

          Great counter staff, had free board games to bring back to our room to play, and the staff let us park our car there post-check out to go have lunch. However rooms are very dated and had this musky smell that wouldn't go away. Alright...More

          Thank tydenise
          Response from Colin C, Manager at Wollongbar MotelResponded 19 May 2017

          Thank you for your review Tydenise, We pride ourselves on ensuring that customer service is paramount as our staff did show and will strive to provide a service to assist. Your feedback on the rooms appearance and odour is something that concerns us and we...More

          Reviewed 10 May 2017 via mobile
          Amazing customer service!!!

          We stayed for one night on our way from Sydney to Brisbane. After a long day travelling with a 1 year old we arrived at 5.30pm as a walk in hoping they'd have a room. The new owners went out of their way to make...More

          Thank AliciaSalmon1
          Response from Colin C, Manager at Wollongbar MotelResponded 11 May 2017

          Thank you AliciaSalmon1 for your glowing review. We understand the travel involved for many people and the need for a clean comfortable room to relax and also enjoy the stay in Byron Bay. We at Wollongbar Motel pride ourselves on Customer Service , and it...More

          Reviewed 14 April 2017
          Worst night of our month in Oz

          Other than being dirty and infested with a cockroaches, our room had a lot going for it. A big red flag was the huge "for sale" sign festooning the entrance as we arrived. Often, but not always, that's a preview that something is bad, wrong,...More

          Thank Ziggyfly
          A TripAdvisor Member
          Hamilton, New Zealand
          4
          Reviewed 21 March 2017 via mobile
          Best customer service

          We arrived hours earlier than check in and they went out of there way to accommodate us with a room as soon as possible. Lovely customer service on arrival. Clean spacious room. Beach access and only a very short stroll to town.

          Thank A TripAdvisor Member
          Response from Craig D, Manager at Wollongbar MotelResponded 17 April 2017

          Hi Guys Happy we could look after you, appreciate the great review. I'll pass on your thoughts to our team. Hope you had a great time in the Bay and hope to see you soon. Thanks Craig

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          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Free Parking
          • Beachfront
          • Room Service
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Free Parking
          • Room Service
          • Airport Transportation
          • Laundry Service
          • Self-Serve Laundry
          • Babysitting
          • Room amenities
          • Air Conditioning
          • Refrigerator in room
          • Microwave
          • Things to do
          • Pool
          Details
          • Price range
          • US$99 - US$169 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #11 On the Beach Hotel in Byron Bay
          • Room types
          • Non-Smoking Rooms ,
          • Suites ,
          • Kitchenette ,
          • Family Rooms ,
          • Accessible rooms
          • Number of rooms
          • 23
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Travelocity, Hotwire, TripOnline SA, Cancelon, Cheap Tickets, Priceline and HotelQuickly so you can book your Wollongbar Motel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Australia >
          • New South Wales >
          • Byron Shire >
          • Byron Bay
          • Also Known As
          • Wollongbar Hotel Byron Bay ,
          • Wollongbar Motel Byron Bay
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          All photos (20)
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          Traveller (15)
          Room & Suite (5)
          Hotel & Grounds (11)
          Bathroom (4)
          Nearby
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          Nearby Attractions
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          Questions & Answers
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          Room Tips
          "Ask for a room at the back."
          Read review
          "Ask for a room away from Shirley Street"
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          "ground floor to the rear is good"
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          "Go elsewhere"
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