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Mercure Gerringong Resort

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Mercure Gerringong Resort
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674 Reviews from our TripAdvisor Community

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Showing 672: English reviews
Reviewed 2 September 2015

We stayed here for a romantic weekend and it was very nice. The room was just a little run down. The lounge and coffee table should have been replaced. There is a nice pool but it was too cold to go in it. There is plenty around the area to do.

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Helpful?
2Thank Christina B
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Hi Christina, Thanks so much for the feedback. We are happy to let you know we have upgraded most of the lounges in our guest rooms since you stayed in October. :) We hope to welcome you back to the resort to experience the upgrades we've made since your last visit.

Sydney, Australia
Reviewed 31 August 2015

Fridge not emptied after previous occupant, opened carton milk, room not serviced had to ask for towels etc, but bed not made, tea making not replenished, receptionist surprised at the overlook, was happy to oblige with new towels

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1Thank denise r
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Hi Denise, We are so sorry to hear about your experience, it is certainly not the usual here at the resort and we can not apologize enough. Thank you for bringing these issues to our attention, we will be following up on these to see what happened. Thank you again and we hope to see you again in the future...

Sydney, Australia
Reviewed 30 August 2015 via mobile

Incredible location, mountains and valleys as the view. Friendly and accommodating staff who always greeted us as we passed the hallways. Bella spa was incredible! Rooms were very clean and cosy with handy facilities! Within good driving distance to Minnamurra rainforest and Kiama! Definitely recommend!

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Helpful?
Thank Johh30
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Hi Johh, Thank you so much for the awesome review of your stay! We have to agree we are in a pretty incredible spot! :) Hope to see you again soon!

Canberra, Australia
Reviewed 16 August 2015

We stayed here for 3 nights midweek and enjoyed the spacious room and comfortable bed. The inhouse movies were a bit variable with some excellent and others below average. The buffet breakfast was more than adequate and it was a good base for side trips to Kiama, Shellharbour and Berry.

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Helpful?
1Thank Pechfoodlover
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Hi Pechfoodlover, Thank you for taking the time to review your visit with us. We are delighted that you enjoyed your time with us and were able to get to Kiama, Berry and Shellharbour also! There is so much to see and do in the area, all very close by! :) We hope to see you again very soon.

Melbourne
Reviewed 16 August 2015 via mobile

We have stayed in Mecure hotels many times before throughout Australia and this would have to be the most disappointing. The place is presented adequately, the room was clean and suitable... Except for a couple of things. Kiama/Gerringong are nice places, but I would be 'rushing' here for a resort style holiday. At 200+ a night (Saturday night), for what...

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Helpful?
Thank Jazzydave79
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Hi Jazzydave, Thanks for taking the time to review your experience. We are sorry that you were not happy with the configuration of the room, we do find that most families are happy with the option of the sofa bed at no additional fee. We do also offer the option of booking interconnecting rooms for families with kids who require...

Gosford
Reviewed 11 August 2015

Review collected in partnership with Accorhotels.com
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Thank travellerGosford
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Bermagui, Australia
Reviewed 10 August 2015

Review collected in partnership with Accorhotels.com
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Helpful?
Thank bubblez1958
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Sydney, Australia
Reviewed 9 August 2015

I was pretty underwhelmed with my stay here in June 2015 for our anniversary. From the website and facebook page, it gave the illusion that the place was quite modern and clean. Driving into the property, it definitely looks like the style of an old motel with the layout in somewhat of a U shape with the pool the center....

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Helpful?
Thank Dede21189
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Thank you for taking time to let us know about your experiences Dede. We do apologize for the issues you have brought to our attention and have seen about getting those rectified immediately. We hope that you are able to return again for a more enjoyable visit.

Sydney, Australia
Reviewed 29 July 2015

You can park outside your door, the rooms are spacious, with kitchenette. Beds are comfy! They have 2 big pools and a kiddies swimming pool, plus tennis courts, a patio if your on ground floor. My only grudge was the TV reception, but hey beggars can't be choosers.

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Helpful?
Thank Got2try
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Thank you for your lovely comments about your stay and thank you for bringing the TV reception to our attention. We hope it's perfect for your next visit! :)

Sydney, Australia
Reviewed 24 July 2015

We arrived in Gerringong straight from the international airport having just come home after six weeks overseas and were travelling to Gerringong to help friends celebrate a 40th wedding anniversary. We couldn't have chosen a better place to stay especially as we had to leave a day earlier than expected due to receiving news that meant we couldn't stay for...

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Helpful?
Thank Michcav
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Thank you for your lovely feedback! We look forward to seeing you again soon! :)

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Laundry Service
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Resort Gerringong, only 2 hours south of Sydney on the NSW south coast & 5 minutes from the beach. With 52 king rooms, an award winning restaurant, an indulgent day spa, 2 swimming pools, tennis court, a sun drenched garden courtyard & a kids play area... for holidays, events, conferences & weddings. Created to offer guests a personal experience... with views overlooking the hinterland, across protected wetlands & back to the sea. Enjoy the local charm of Gerringong, the Illawarra & the Shoalhaven where you’ll find golf, boutique wineries, scenic attractions, coastal walks, rainforests, recreation theme parks, kids attractions, fantastic shopping in many boutiques & the weekend markets…..so much to see & do ! ... more   less 

Additional Information about Mercure Gerringong Resort

Address: 1 Fern St, Gerringong, Kiama Municipality, New South Wales 2534, Australia (Formerly Bellachara Boutique Hotel)
Region: Australia > New South Wales > Kiama Municipality > Gerringong
Price Range: $145 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Gerringong Resort 4*
Number of rooms: 52
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Also Known As:
Mercure Resort Gerringong By The Sea Hotel Gerringong
Bellachara Boutique Gerringong
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Questions & Answers

Questions? Get answers from Mercure Gerringong Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room in the East Block, they all have Verandah's overlooking the adult pool, gardens and some can see the ocean.”
 of 5 bubbles 228terryx, 14 Mar 2017 | Read review
“A room facing west to the escarpment”
 of 5 bubbles BillK789, 13 Mar 2017 | Read review
“With two pools it may be wise to choose a room away from them”
 of 5 bubbles 247PaulH, 16 Feb 2017 | Read review
“Try and ask for the level 2 rooms. They have the larger balcony especially if a larger family”
 of 5 bubbles Sez78, 19 Jan 2017 | Read review
“Ground floor”
 of 5 bubbles I5048GTdianes, 26 Dec 2016 | Read review
5 of 5