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Mercure Gerringong Resort

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Mercure Gerringong Resort
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666 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Gerringong Resort
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Showing 664: English reviews
Reviewed 30 December 2016 via mobile

LOCATION: Great location 5-10 minutes drive to many local beaches (n.b not walking distance), however directly alongside exit from the princess highway so expect a lot of traffic and noise. ROOMS: we booked a king room with sofa bed for the kids (very cramped) and super expensive given that the rooms (entire hotel for that matter) seems dated. N.b. The...

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1Thank Kim7074
Sydney, Australia
Reviewed 28 December 2016

Stayed for 2 nights in December. Was a motel style hotel vs normal hotel located outside of Gerringong. Didn't try restaurant or Spa so can't comment. Pro's: - Larger room than average - Large bar fridge in room - Adults and kiddie Swimming pools Cons: - Motel style means you have to carry heavy luggage up the stairs (no lift)...

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1Thank j e
Sydney, Australia
Reviewed 27 December 2016

This hotel is in need of a makeover, very shabby and not very friendly staff. Our courtyard was unusable due to not having been swept for a long time. Pool area was shabby, decking falling apart......I could go on!

Review collected in partnership with Accorhotels.com
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Thank kimmO2331KL
Tallong, Australia
Reviewed 26 December 2016

We are on day three of our four day Christmas break at the Mercure. I have noticed a few little details that I was going to comment on. Since logging onto this page I have been reading other reviews and am surprised to see more or less the same criticisms being repeated and the same limp response from management which...

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2Thank Diane S
Sweeta P, Manager at Mercure Gerringong Resort, responded to this review

Dear Diane S, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. I am happy to hear that you enjoyed a comfortable stay with us. Please rest assured that we take all guest feedback extremely serious and make sound attempts to address all guests concerns and rectify the issues that require it. Thank you again...

EMU PLAINS
Reviewed 15 December 2016

Review collected in partnership with Accorhotels.com
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Thank elisabethbeckett
Sweeta P, Manager at Mercure Gerringong Resort, responded to this review

Sydney
Reviewed 9 December 2016

From the moment of checking in, the experience was very poor. The lady at the front desk was extremely disinterested. On opening the room door, you were hit with a stale smell that appeared to be cigarette smoke and very musty. In attempting to open the windows to help with the musty smell, there was mould spores on the windows...

Review collected in partnership with Accorhotels.com
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5Thank Petesyd2204
Sweeta P, Manager at Mercure Gerringong Resort, responded to this review

Dear Petsyd2204, Thank you for taking the time to tell us about your experience at the Mercure Gerringong Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

Emu Plains, Australia
Reviewed 8 December 2016

The room (316) was clean, the bed was exceptionally comfy (I wish I had looked at the brand, we need a new bed). I had a few negatives which I passed on to Reception. If guests don't tell the hotel, then things get missed. I hope Reception passed them on. These items were a loose toilet roll holder; soap dish...

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Thank p38arover
Sweeta P, Manager at Mercure Gerringong Resort, responded to this review

Dear p38arover, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve...

Sydney, New South Wales, Australia
Reviewed 5 December 2016

Very clean rooms and quiet on Monday/Tuesday. Close to Sydney and good for quick relax. Needs more cleaning- adult swimming pool, tennis court.. For two nights the restaurant was closed and it was big disappointment as we have planed to have our dinners in it. Expected more.

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Thank emilia727
Sweeta P, Manager at Mercure Gerringong Resort, responded to this review

Dear Emilia727, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. I am happy to hear that you enjoyed a comfortable stay with us. We do heavily advertise bookings essential for our Restaurant as they are closed Sunday nights and can book out which is why we always recommend booking in advance. Thank you again...

Gungahlin, Australia
Reviewed 27 November 2016

Great features include the beds (comfy), shower head (huge and gorgeous), lady I spoke to on the phone, quiet location, pool, lounge (huge and comfy), the fact that you get a microwave and toaster. Disappointments include the filthy crockery (had been wiped over with a dirty cloth), check-in and checkout staff, bathroom basin (the only place you can wash your...

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Thank Karen M
Sweeta P, Manager at Mercure Gerringong Resort, responded to this review

Dear Karen M, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously...

Sydney
Reviewed 27 November 2016 via mobile

With just a little bit of attention this place could be so much better. Adults pool needed cleaning, tennis court was covered in pine needles and branches so would have been unusable and whilst the room was clean enough the skirting boards and spaces where the room had been adapted from a twin to a king and hadn't had regular...

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1Thank janethomson
Sweeta P, Manager at Mercure Gerringong Resort, responded to this review

Dear Janethomson, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Laundry Service
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Resort Gerringong, only 2 hours south of Sydney on the NSW south coast & 5 minutes from the beach. With 52 king rooms, an award winning restaurant, an indulgent day spa, 2 swimming pools, tennis court, a sun drenched garden courtyard & a kids play area... for holidays, events, conferences & weddings. Created to offer guests a personal experience... with views overlooking the hinterland, across protected wetlands & back to the sea. Enjoy the local charm of Gerringong, the Illawarra & the Shoalhaven where you’ll find golf, boutique wineries, scenic attractions, coastal walks, rainforests, recreation theme parks, kids attractions, fantastic shopping in many boutiques & the weekend markets…..so much to see & do ! ... more   less 

Additional Information about Mercure Gerringong Resort

Address: 1 Fern St, Gerringong, Kiama Municipality, New South Wales 2534, Australia (Formerly Bellachara Boutique Hotel)
Region: Australia > New South Wales > Kiama Municipality > Gerringong
Price Range: $141 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Gerringong Resort 4*
Number of rooms: 52
Reservation Options:
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Also Known As:
Mercure Resort Gerringong By The Sea Hotel Gerringong
Bellachara Boutique Gerringong
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Questions & Answers

Questions? Get answers from Mercure Gerringong Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“With two pools it may be wise to choose a room away from them”
 of 5 bubbles 247PaulH, 16 Feb 2017 | Read review
“Try and ask for the level 2 rooms. They have the larger balcony especially if a larger family”
 of 5 bubbles Sez78, 19 Jan 2017 | Read review
“Ground floor”
 of 5 bubbles I5048GTdianes, 26 Dec 2016 | Read review
“Get pizza for dinner from up the road”
 of 5 bubbles B7656YJkarenm, 27 Nov 2016 | Read review
“Terrible I wouldn't stay here if it was free”
 of 5 bubbles 561carmenf, 3 Nov 2016 | Read review
5 of 5