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Mercure Gerringong Resort

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Mercure Gerringong Resort
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664 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Gerringong Resort
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Showing 662: English reviews
Reviewed 29 January 2015 via mobile

We recently visited the mercure gerringong but Unfortunately one of my daughters was sick the whole 5 days of our stay.The staff were very helpful and the general manager was very quick to respond to our enquiry.The beds and pillows aren't comfortable.The restaurant staff are very freindly and understanding specially when you have 2 years old with you.I really hope...

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Helpful?
Thank Nabilkhoury
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Thank you for your feedback! We hope to see your family again soon!

Sydney, Australia
Reviewed 29 January 2015

We arrived to be given some lovely news of a room upgrade which was lovely. We stayed at this property when it was call Bella Chara but the new team have taken it up a few notches. Great staff really helpful.We used both the pools which the kids really enjoyed as did I actually. Lovely restaurant but not many choices...

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Helpful?
Thank Aussiebagman
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Thank you for the lovely feedback! We hope you and your family are able to come and stay again soon!

Reviewed 29 January 2015

Stayed one night. Restaurant was amazing. Food was beautiful, cooked to perfection. That's where the good experience ended. Room cleanliness was below srandard. Bathrooms were dirty. Had to ask them to be cleaned again. Sheets on bed hadn't been changed.kitchenette hadn't been cleaned. Not good enough for $273 a night.

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Helpful?
1Thank Sally M
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Thank you for your feedback. We would like to apologize for the cleanliness of your room - this is definitely not up to our standards and we can not apologize enough. We hope you are able to join us again for a more enjoyable stay.

Dural, Australia
Reviewed 27 January 2015

On a limb, my other half and I booked a room just under 24 hours before as a last minute getaway for 2 nights. I didn’t do much research into the resort as my other half recommended as it seemed to be great value, and there was a free breakfast package. However hours before we left Sydney, I started to...

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Helpful?
3Thank JessClare
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Hello, Thank you for the wonderful feedback! We do appreciate it very much and are happy you took the time to let us know all the bits you really enjoyed! We are excited to be launching a new sunset menu which is available mid week and is a more budget friendly way to experience our amazing restaurant. We hope to...

Greater Sydney, Australia
Reviewed 25 January 2015

The rooms and grounds were in excellent condition. Everything was spotlessly clean. Staff were amazing; food in the restaurant was absolutely divine. Has terrific facilities for kids (we didn't have any) and caters for those who want to swim and relax in the sun with an adults only pool. If you weren't into outdoor activities, free movies for those who...

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Helpful?
Thank kcp59
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Hello, Thank you very much for your beautiful review of your stay. We are delighted that you enjoyed and are looking forward to your next visit!

sydney
Reviewed 20 January 2015

We stayed here for a weekend getaway. The room was nice and clean but the air conditioning didn't work properly and would switch itself off, being summer and quite hot it made it very uncomfortable to sleep. The kids loved the pool. Food was much better than we expected, we ate both breakfast and dinner here, the dinner was delicious...

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Helpful?
Thank beka1
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Thank you for the lovely feedback! We look forward to welcoming you and your family back in the near future!

Windsor, Australia
Reviewed 19 January 2015

we decided to stay at this hotel after finding it on the website.The hotel looks great on there, but when we got there, we were very disheartened. The rooms looked old and not very clean. The restaurant staff were rude and the food very overpriced. I would not recommend to anybody. We left and stayed elsewhere.

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Helpful?
2Thank harry s
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Thank you for taking the time to write a review of your experience. We would like to apologize for your experience at the restaurant and would appreciate some further details of the matter as customer service is our main priority here at Mercure Gerringong. If you could e-mail us at leclub@mercuregerringong.com.au, that would be great! We look forward to making...

Brisbane, Australia
Reviewed 17 January 2015

The resort accommodation was a definite low spot on what otherwise was a fantastic weekend in January. I booked a balcony room and on arrival the check-in was great. When we went to our room it was a ground level unit opposite an 'adults only' pool. As I had booked and paid for a balcony room I queried reception as...

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3Thank thedoultonman
Liverpool
Reviewed 16 January 2015

Stayed one night, but I would never stay there again. The whole experience was dreadful. There is no spa, rooms where outdated and restaurant over-priced indeed. Also it's not by any sea, more like a dried up piece of smelly land. You have to drive to beach.

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5Thank Sett1212
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Thank you for taking the time to review your stay. We are sorry that you didn't enjoy the location of the hotel.

Sydney, Australia
Reviewed 14 January 2015

The staff are great and very helpful and the grounds and overall resort is clean but this is where the positive stops. For what we payed which included breakfast. Our room was clean but the bathroom ceiling had dead flies stuck on it and one of the lights was full of dust and flies. The bath tub (which was also...

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Helpful?
2Thank Toula M
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Thank you for taking the time to review your stay with us. We would like to apologize that your stay wasn't what you expected. We do have some great renovation and upgrade plans in progress and hope that you are able to join us in the near future for a more enjoyable stay.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Laundry Service
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Resort Gerringong, only 2 hours south of Sydney on the NSW south coast & 5 minutes from the beach. With 52 king rooms, an award winning restaurant, an indulgent day spa, 2 swimming pools, tennis court, a sun drenched garden courtyard & a kids play area... for holidays, events, conferences & weddings. Created to offer guests a personal experience... with views overlooking the hinterland, across protected wetlands & back to the sea. Enjoy the local charm of Gerringong, the Illawarra & the Shoalhaven where you’ll find golf, boutique wineries, scenic attractions, coastal walks, rainforests, recreation theme parks, kids attractions, fantastic shopping in many boutiques & the weekend markets…..so much to see & do ! ... more   less 

Additional Information about Mercure Gerringong Resort

Address: 1 Fern St, Gerringong, Kiama Municipality, New South Wales 2534, Australia (Formerly Bellachara Boutique Hotel)
Region: Australia > New South Wales > Kiama Municipality > Gerringong
Price Range: $140 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Gerringong Resort 4*
Number of rooms: 52
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Also Known As:
Mercure Resort Gerringong By The Sea Hotel Gerringong
Bellachara Boutique Gerringong
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Questions & Answers

Questions? Get answers from Mercure Gerringong Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“With two pools it may be wise to choose a room away from them”
 of 5 bubbles 247PaulH, 16 Feb 2017 | Read review
“Try and ask for the level 2 rooms. They have the larger balcony especially if a larger family”
 of 5 bubbles Sez78, 19 Jan 2017 | Read review
“Ground floor”
 of 5 bubbles I5048GTdianes, 26 Dec 2016 | Read review
“Get pizza for dinner from up the road”
 of 5 bubbles B7656YJkarenm, 27 Nov 2016 | Read review
“Terrible I wouldn't stay here if it was free”
 of 5 bubbles 561carmenf, 3 Nov 2016 | Read review
5 of 5