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We stayed here in January not long after new year. we booked a 2 bedroom apartment. I know that time of year is expensive but spending almost $1000 for 2 nights was definitely not worth the price. We consisted of 3 adults and a child....More
Response from OaksLure, Manager at Oaks LureResponded April 30, 2017
I am sorry to hear you did not have a satisfactory stay with us. With much humidity in the warmer months we did have some issues with our air conditioners and condensation on the exteriors when on cooling. These have all been rectified and I...More
After booking online we found out our credit card got charged twice. Called 4 days finally able to get someone to confirm it will refund back to our card.
The problem of this hotel everything is very old. The photos on the website could be...More
Response from OaksLure, Manager at Oaks LureResponded April 15, 2017
It is disappointing to hear that you encountered such issues with your stay. A lot of our furniture is in the process of being replaced, but we have not completed as of yet. We do have an after hours caretaker on site available for after...More
Just had a 2 night stay at Oaks Lure. Before we left our excellent service began. As I was travelling with my older mother, Rebecca called to check on whether my mother would be OK with stairs, she was efficient and lovely to deal with....More
1 Thank Jen O
Response from OaksLure, Manager at Oaks LureResponded April 12, 2017
Thank you so much for your kind feedback and it is great to hear you enjoyed your stay the service delivered by our stay. we look forward to welcoming you back to the Oaks Lure in the future and I will pass your feedback on...More
We spent an anniversary, 3-day weekend at Oaks Lure Nelson Bay. We had asked for a room with a view, and were very pleased to be given a room on the fourth (top) floor with a panoramic view of the bay. Our room was spacious,...More
Response from OaksLure, Manager at Oaks LureResponded April 11, 2017
Thank you for your kind feedback and it is wonderful to hear you enjoyed your stay with us. We look forward to welcoming you back to Oaks Lure apartments in the future.
Terrible - do yourself a favour & don't stay here. It was that bad that we left early to come home.
Stove, dishes & dishwasher all dirty - complained & kitchen was 1/2 cleaned - still not clean in my opinion.
Lounge desperately needed cleaning...More
Thank Lyn G
Response from OaksLure, Manager at Oaks LureResponded April 9, 2017
Thank you for your feedback and it is regretable that you did not find your unit to the standard we normally present to our guests. Our lounges are quite aged now and we are working toward replacement of lounges this year. They are regularly professionally...More
Response from Jules4Travelling2 | Reviewed this property |
Hi Luis. I'm sorry to hear about your experience, I really would have thought that management would be on to fixing all rooms with curtains once the issue was highlighted. In fact, one thing I just noticed in the manager's... More
Hi Luis. I'm sorry to hear about your experience, I really would have thought that management would be on to fixing all rooms with curtains once the issue was highlighted. In fact, one thing I just noticed in the manager's response to my review was that there was no acknowledgement about the curtain issue at all.
Whilst I agree that having no curtains can ruin a stay, as lack of sleep doesn't encourage anyone to get into holiday mode, I think everything else at Oaks Lure was well done. I will probably return, but I will be checking for curtains on arrival, and won't be accepting "no" as an option if they are not forthcoming.