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Fairfield Inn & Suites Lancaster East at The Outlets

Traveller (60)
Room & Suite (34)
Traveller (60)
Room & Suite (34)
Dining (10)
Overview
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2270 Lincoln Hwy E, Lancaster, PA 17602-1112 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star accommodation
Additional information
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Rooms
Dec. 2Dec. 3
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1 room, 2 adults, 0 children
Standard Room
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Reviews(174)
Traveller rating
  • 101
  • 53
  • 12
  • 3
  • 8
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Time of year
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Bruce T
20
Reviewed 1 week ago
Arrived at hotel at 4:45pm and was told that room was not ready. Come back in 20 minutes. Went for dinner and arrived back at
8:30 pm and was told that still no rooms were ready because "someone quit today." Is this a house of cards that falls apart when 1 person quits? Ended up booking another hotel at a cost of $100 more per night because it is a holiday weekend. Very disappointed in the Marriott response and service. Will never book here again.
Thank Bruce T
Response from Kris B, Manager at Fairfield Inn & Suites Lancaster East at The Outlets
Responded 1 week ago
Dear Bruce T, We appreciate you sharing about your recent stay with us, and thank you for feedback. Please accept my sincere apologies for your experience. I will be sure to share this with our management team, as this is not the level of standards that we hold ourselves to. Our team prides ourselves on providing an enjoyable, and memorable experience for each guest that walks through our doors, and we clearly fell short on the date of your visit. We would love the opportunity to welcome you back to our beautiful area, and give you the experience that you truly deserve. If you wish to discuss your review in further details, please feel free to reach out direct to our General Manager, Lisa Hanson, at (717) 295-9100.
karaysjunk
Miller Place, New York
328
Reviewed 1 week ago
Stayed for 2 nights. Rooms were spacious and clean, no complaints there.
Complimentary breakfast buffet was very good although on one of our mornings the attendant must have called out because a front desk person had to be called over to replenish some items. But that wouldn't stop us from going back to this hotel.
Front desk staff were kind and we greatly appreciated our early check-in request.
This is conveniently located right next to Tanger outlet center.
Thank karaysjunk
Response from Kris B, Manager at Fairfield Inn & Suites Lancaster East at The Outlets
Responded 1 week ago
Dear karaysjunk, Thank you so much for the wonderful review! We truly loved having you as our guest at the centrally located Fairfield Inn & Suites Lancaster East at the Outlets. Your kind words were shared with our team members, and we hope to have the opportunity to have you stay with us each time your travels bring you back to beautiful Lancaster County, PA. Kris Becker Area Sales Manager Fairfield Inn & Suites Lancaster East at the Outlets
tinacR5644AQ
South Mills, North Carolina
17847
Reviewed 1 week ago
A group of fourteen from our church just returned home from a trip to Lancaster. We stayed at the Fairfield Inn & Suites. Not sure how old the property is but it appeared to be very new and up-to-date. Our rooms were very nice and comfortable. Beds were great. I loved the amenities in the shower so you didn't have to mess with the little sample bottles of shower gel, shampoo and conditioner. Great touch!!!
Staff was responsive and helpful. Our first morning there, experienced a glitch with breakfast as person responsible didn't show because of car trouble but other staff jumped in and did their best to make a bad situation better. People need to be more patient and realize things happen and people that are thrown into the lion's den do their best to fix a problem.
We got back to the hotel one night early and didn't want to call it a night so five of us sat in the lobby and played cards and dominoes. Manager on duty fixed us hot water so we could have hot chocolate and tea while we were enjoying ourselves in the lobby.
I'd definitely stay here again if we get to go back to Lancaster.
Thank tinacR5644AQ
Response from Kris B, Manager at Fairfield Inn & Suites Lancaster East at The Outlets
Responded 1 week ago
Thank you for sharing your recent experience at the Fairfield Inn & Suites Lancaster East at the Outlets . Your kind description as to what you can expect when visiting our beautiful, centrally located hotel is so greatly appreciated. I am pleased to hear that you that you enjoyed your stay with us. Our staff takes great pride in creating memorable experiences for our guests, and we truly value your feedback. When your travels bring you back to beautiful Lancaster County, PA, we look forward to the opportunity to host you again at our Fairfield Inn & Suites Lancaster East at the Outlets! Kris Becker Area Sales Manager Fairfield Inn & Suites Lancaster East at the Outlets
LightPacker814039
10
Reviewed 3 weeks ago
The accommodations & Breakfast were nice overall.
Had issues with billing, and two different staffers couldn't seem to get it right.....finally, a day after checking-out and a phone call to them, the matter was resolved.
Also had a issue with the room TV, and had to wait for the next day for it to be resolved...and was told that the front desk staff from the evening before, should have been able to correct the matter.....instead of my going without a TV!
Thank LightPacker814039
Response from Kris B, Manager at Fairfield Inn & Suites Lancaster East at The Outlets
Responded 2 weeks ago
Hello LightPacker814039, We appreciate you sharing about your recent stay with us. Please accept my apologies for your experience. I will be sure to share this with our management team, as this is not the level of standards that we hold ourselves to. If you wish to discuss your stay in further details, please feel free to reach out to our General Manager, Lisa Hanson at (717) 295-9100. Should your travels ever bring you back to beautiful Lancaster County, we would truly appreciate the opportunity to have you stay with us again so that we may provide you with a more memorable visit.
Robert D
Brooklyn, New York
605140
Reviewed 3 weeks ago
My room was modern and comfortable. The bathroom was spacious and the shower had good traction on the floor. The breakfast was nice, but some items needed to be replenished as supplies were very low. The location is great, on route 30, near the Tanger Outlets and across the road from Dutch Wonderland.
I took off one star because I complained about sharp edges on the desk in my room in the morning and when I returned in the evening, nothing had been done.
Thank Robert D
Response from Kris B, Manager at Fairfield Inn & Suites Lancaster East at The Outlets
Responded 2 weeks ago
Hello Robert D, We truly appreciate you taking your time to write your review on your recent stay with us at the Fairfield Inn & Suites Lancaster East at the Outlets. It is so wonderful to know that you were happy with our central location here in Lancaster County. There are so many wonderful attractions both within walking distance, and within a five mile drive radius of our hotel. Your feedback is genuinely helpful, as it is the first step in identifying areas where we can better our guest services. We truly apologize for the inconvenience that you experienced during your stay with us and hope that the next time that your travels bring you to beautiful Lancaster County, PA, that you consider giving us another chance to exceed your expectations. Thank you again for taking your time to share your feedback with us.
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About
Description
At the NEW Fairfield Inn & Suites by Marriott® Lancaster East at The Outlets you do not need to look far for what you want. STAY and experience the benefits of a complimentary HOT breakfast, swim in the More indoor pool, workout in the 24 hour fitness center, sun on the terrace, checkout our SMART TVs in each room, surf the web with our complimentary high-speed internet, and munch at the 24 hour Corner Market. Greenfield Business Park, Burle Business Park, and Conestoga Industrial Circle are all a quick commute, just minutes away. Tanger Outlet and Rockvale Outlet shopping centers, American Music Theatre, and Dutch Wonderland are all a short walk from our front door. Get moved at Sight & Sound Theatre only 3 miles away. Surrounded by restaurants, bars, and shopping - all you need is within walking distance. Enjoy the simple life with horse drawn buggy tours of the vast Amish farm scenery. Uber it to the art galleries, fine restaurants, and roof top lounges of Downtown Lancaster. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Air Conditioning
Breakfast Available
Business Centre with Internet Access
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Microwave
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Self-Serve Laundry
Wheelchair Access
Beachfront
Restaurant
Bar/Lounge
Spa
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
118
Price range
US$110 - US$243 (Based on Average Rates for a Standard Room)
Location
United States > Pennsylvania > Lancaster County > Lancaster
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
118
Price range
US$110 - US$243 (Based on Average Rates for a Standard Room)
Location
United States > Pennsylvania > Lancaster County > Lancaster
Photos
Traveller (60)
Room & Suite (34)
Dining (10)
Pool & Beach (3)
Business Centre & Event Rooms (2)
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Questions & Answers
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LMPMd
August 13, 2018|
AnswerShow all 3 answers
Response from TheUSATraveler2015 | Reviewed this property |
Hi you have to request high floor and all the way in the back of the hotel, close to the outlets , NOT the roadway.
1
Vote
LMPMd
August 13, 2018|
AnswerShow all 5 answers
Response from ckrs1 | Reviewed this property |
The noise problem is due tractor trailers using jack brakes. Not an issue during the day, but it’s pretty quiet at night, which makes them more noticeable.
0
Votes
brian12345
July 31, 2017|
AnswerShow all 2 answers
Response from Kari F | Property representative |
Hi Brian12345, Our suites are a studio layout so it is an open concept between the bedroom and living room. There is about a two foot wall on either side of the room that sections the bedroom and living room out. I hope... More
1
Vote
Room Tips
"I wouldn't know because I never got one"
159brucet
1 week ago
Read review
"Hotel is close to highway but turn on the fan and it drowns out some of the noise. Would request a room..."
tinacR5644AQ
1 week ago
Read review
"Ask for a room far away from the main roadway t...because of lots of truck traffic noise."
LightPacker814039
3 weeks ago
Read review
"All rooms are nice"
StuartP1162
Sep. 20, 2018
Read review
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