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Eden Resort & Suites, BW Premier Collection

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Eden Resort & Suites, BW Premier Collection
Eden Resort & Suites, BW Premier Collection
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4,403 Reviews from our TripAdvisor Community

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Showing 4,371: English reviews
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Reviewed 2 days ago NEWvia mobile

The hotel is really nice. The restaurants are great. The staff is wonderful. The only problem is that the pool has little to no supervision. Kids jumping, running and splashing wildly all over the place. Being the parent of a young child I understand that kids get unruly. The problem is that the wildness goes unchecked and someone will eventually...

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Helpful?
1Thank Frank S
Wilkes-Barre, Pennsylvania
Reviewed 2 days ago NEW

Just came back from a 2 night stay at the Eden Resort and wanted to express how great this hotel is! Room was spotlessly clean and the decor was top-notch. Booked a suite and it felt like a home away from home. Enjoyed the on-site restaurants. Food was delicious and servers were very friendly. Property is maintained so well. Hope...

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Helpful?
Thank K M
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review

Dear K M, Ultra-clean is our commitment and focus regarding all of our guestrooms here at the Eden Resort and Suites. Yearly improvements and upgrades, and every attention-to-detail is our hospitality desire --assuring an experience that exceeds expectations each and every stay. Our passion is delivering warm and caring service from the heart and meeting you our valued guest. Gratification...

Gettysburg, Pennsylvania
Reviewed 3 days ago NEW

This hotel was quite lovely and our room was beautifully appointed and very clean. They thought of everything (and I sure enjoyed the bag of Wilbur buds they gave us upon checking in-- locally made chocolates). The lighting provided in the room was exceptional. There were reading lights, soft lights, bright lights, nightlights... whatever you could want or need. Our...

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Thank LisaJane222
Gettysburg, Pennsylvania
Reviewed 3 days ago NEWvia mobile

The Eden Resort was good. It wasn't extraordinary. Unfortunately, when we got there the lobby was in chaos due to a number of large families checking in. I tried to use the express check-in but it was unable to scan the message on my phone. The room was clean which was a plus.

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Helpful?
Thank Wayne2227
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review

Dear Wayne2227, Thank you for your sharing your recent experience with us at the Eden Resort and Suites. I am disappointed you did not find your Eden Resort experiences to be extraordinary. The Stay-In-Touch check in kiosk is something new we installed to reduce your check-in time. I apologize for any difficulties using the new feature --the brightness on your...

Bellefonte, Pennsylvania
Reviewed 3 days ago NEW

I've stayed at the Eden Resort several times, but always with my family for pleasure (their weekend brunch buffet is amazing). This time I stayed for business, and it was superlative, as always. Everything about this property is a little better than it has to be, or than you're used to. Upon check in they give you artisanal chocolates and...

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Helpful?
Thank gallitino
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review

Dear Guest Gallitino, Thank you for your business and the opportunity to be of service :). We appreciate your personal endorsement and patronage of the Eden Resort and Suites over the years. We appreciate the confidence and trust you place in us --and I promise we will continue to work passionately to assure every attention-to-detail and an experience that exceeds...

Massapequa, New York
Reviewed 3 days ago NEW

I cannot say enough how great this hotel and the staff members are. The room are immaculate, up to date, even have a pillow selection! The water pressure and the rain shower head in the shower are unbelievable. The indoor pool and hot tub are very clean. Plenty of towels, chairs and tables in pool area. The gym and steam...

Review collected in partnership with Best Western
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Thank Frances S
Philadelphia, Pennsylvania
Reviewed 4 days ago NEW

I stayed here for a week while on business and this is one of the nicest hotels, for a great price I have ever stayed in. I wanted to stay somewhere that had a kitchen and a living area so I could relax and maybe cook something small so I did not have to eat out every night. I had...

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Helpful?
Thank Nee966
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review

Dear Nee966, Thank you for your kind words regarding our Eden Resort and Suites team of incredible hospitality professionals who are genuinely committed to providing our guests with friendly, and personalized guest service. We are proud of our team and their commitment to service excellence and leading the Industry in superior customer care. My Eden Resort teammates are passionate and...

Baltimore, United States
Reviewed 5 days ago NEW

This Best Western property will beat any expectation that you have about a Best Western hotel. I was excited and enjoyed every aspect of the property. I will share my experience with everyone. This hotel is incredible and has all the bells and whistles of a 5 star resort! A must visit if you are ever in the Lancaster area.

Review collected in partnership with Best Western
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Thank jahmeelat
Suffolk, VA, United States
Reviewed 6 days ago NEW

This is a very clean, well run hotel which I think is the best in Lancaster. I stay there often because it is an excellent value for what you get. Nice bar, restaurant, lobby area and is located in a nice area.

Review collected in partnership with Best Western
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Thank Lewis H
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review

Dear Lewis H, Thank you for your business and the opportunity to be of service :). We focus continually on adding value and assuring a commitment to service excellence. We want to focus on every attention-to-detail to be sure your experience is always value added and exceeds your expectations. We look forward to seeing you again sometime soon! During any...

Baltimore, Maryland
Reviewed 1 week ago

Nothing compares to the Eden resort. It's stunning and gorgeous from the outside to the inside. Too many amenities to mention and numerous rooms for weddings, meetings, or special occasions. All are gorgeous! All year around the place is packed. Restaurants on site. Manager Mr. Mark Clossey is a genuine and sincere manager that provides excellent hospitality to all his...

Review collected in partnership with Best Western
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Helpful?
Thank cayost
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review

Dear Guest Yost, Your Mother always greeted us during her many visits by saying "Aloha", whenever we encountered her throughout the Eden Resort. It is a very special and fond memory we reflect on often when thinking of her :)! We are honored you and your family are carrying on her traditions after her passing and continue to enjoy the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Restaurant
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
The Eden Resort & Suites is 300 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more   less 

Additional Information about Eden Resort & Suites, BW Premier Collection

Address: 222 Eden Road, Lancaster, PA 17601-4216 (Formerly BEST WESTERN PREMIER Eden Resort & Suites)
Region: United States > Pennsylvania > Lancaster County > Lancaster
Price Range: $164 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Eden Resort & Suites, BW Premier Collection 3.5*
Number of rooms: 300
Reservation Options:
TripAdvisor is proud to partner with Best Western and Travelocity so you can book your Eden Resort & Suites, BW Premier Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Premier Eden Resort And Suites
Best Western Premier Eden Hotel Lancaster
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western
Hotel Style:
#1 Family Hotel in Lancaster
#1 Business Hotel in Lancaster
#1 Green Hotel in Lancaster
#2 Romantic Hotel in Lancaster
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Questions & Answers

Here's what travellers have asked, with answers from Eden Resort & Suites, BW Premier Collection staff and other travellers.
52 questions
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Questions? Get answers from Eden Resort & Suites, BW Premier Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They offer an adults only floor to help ensure a quiet stay.”
 of 5 bubbles LisaJane222, 20 Feb 2017 | Read review
“Adult only floors available.”
 of 5 bubbles gallitino, 20 Feb 2017 | Read review
“If looking for quietness during the day, ask for a room not near the indoor pool.”
  • Pillow stain
  • View from window
 of 5 bubbles Beckywds, 14 Feb 2017 | Read review
“The Villas are awesome, however please note they are located in a separate location than the hotel.”
 of 5 bubbles marcusandmargaret, 13 Feb 2017 | Read review
“Rooms that do not overlook the pool area inside are best unless you have children and want quick and easy pool access.”
 of 5 bubbles TravelUSAToday, 13 Feb 2017 | Read review
5 of 5