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Eden Resort and Suites, BW Premier Collection

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Traveller (828)
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Panoramas (24)
Video (1)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Bronze level
The Eden Resort & Suites is 300 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Our hotel’s ideal location off Route 30 makes us the perfect destination when you’re looking to spend some time in Lancaster PA for business or pleasure. The Eden Resort & Suites boasts two award-winning restaurants and cocktail lounge. Heated indoor pool, whirlpool, fitness center and much more. Whatever your hotel needs are, we’ve got you covered.
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Property amenities
Restaurant
Pool
Room service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free parking
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Green
Centrally Located
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals

Location

Full view
38Car recommended
Grade: 38 out of 100
23Restaurantswithin 1 km
0Attractionswithin 1 km
5,383Reviews
1,210Photos
79Q+A
100Room tips
Traveller rating
  • 4,089
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  • 232
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  • 62
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Popular mentions
We were 2 couples in town for the first time for a college sports event. This property is attractive from the outside. Big place. We were happy to get 2 king rooms on the adults-only floor. At least one wedding reception the night we were there and appeared to be a couple more
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Hotel's Favourite
A wonderful place to stay - very clean and excellent staff. Rooms are new feeling and exceptionally clean. Hotel is well located and handy to most places. We stayed on the 3rd floor, which was "Adult Only" - how nice!!
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Review collected in partnership with Best Western
DO NOT miss the opportunity to stay at this gem. They have the perfect recipe to satisfy your every want and need. Have no idea how they operate this successfully at the price points they offer for accommodations.,.Top notch across the board.
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Review collected in partnership with Best Western
Where do i start with this messy hotel. Me & my wife who is pregnant just wanted to have a 3 day vacation at Lancaster. But these guys made our life terrible. Hotel Check In --> Front desk staff is a robot and just don't smile or ask anything. Just gives you the room key and
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Response from BobM3606, Manager at Eden Resort and Suites, BW Premier Collection
Responded today
Dear valued Guest, It was a pleasure speaking to you this morning, I appreciate you taking the time to go over the issues you encountered during your stay, and again I apologize for the miscommunication on my team not following the procedure for rooms facing our renovation area and properly informing you that your room would be right outside of where we are currently doing renovations and construction at the time you checked-in. This would have been the perfect opportunity to have offered another room so you wouldn’t have been inconvenienced due to the construction that starts at 8am during the week, that along with the water bottles you requested that were not delivered followed up by no one here asking you how your stay was upon check-out is completely unacceptable. We pride ourselves on our guest service, as you can see from our online social media scores and Guest reviews, were not always perfect but we do live through our guests eyes and perception and insure if we do make an error, (as humans can), we do our best to acknowledge it and make it right by our guest when the mistake is ours to own. I assure you this was not a typical visit to the Eden Resort & Suite. Please let me know if I can be of any assistance to you in the future Robert M Morgantini Assistant General Manager
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I have stayed at this location for 4years /48 nights a year. It is perfect fro check in to check out. I eat at Garfield’s inside the resort and Christina (server/bartender provide the best service to all her customers.
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Review collected in partnership with Best Western
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorEden Resort and Suites, BW Premier Collection
The Triple Room with Sofabed at the Eden Resort and Suites, BW Premier Collection
Professional photo exclusively commissioned by TripAdvisorEden Resort and Suites, BW Premier Collection
The Hershey Suite -Two Bedroom Premier Suite at the Eden Resort and Suites, BW Premier...
Professional photo exclusively commissioned by TripAdvisorEden Resort and Suites, BW Premier Collection
The Two Bedroom Villa at the Eden Resort and Suites, BW Premier Collection
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12345698
They should be plenty long enough. But if you’re still hesitant, you could call the hotel.
1 vote
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Breakfast was good, but we did not have much luck with Garfield’s for dinner.
0 votes
What is the cancellation policy
Actually at this hotel I believe it’s 48 hours notice to cancel. I made the mistake once Canceling before 24 hours and realized I would’ve been charged, so instead of canceling I delayed the reservation. So be sure to cancel within 48 hours just in case.
0 votes
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When does outdoor pool close for the season? Are kids allowed in indoor swimming pools?
The outdoor pool is now closed for the season and kids are allowed in the indoor pool but not in the jacuzzi that is an adult amenity
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12345616
"Adults Only Floor"
"Avoid room 155"
"King Suites from 29 through 45 have a view of the outdoor pool."
"Corner suites are large and sunny..."
"Rooms facing pool are very nice."
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PRICE RANGE
US$110 - US$221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western premier eden hotel lancasterbest western premier eden resort and suitesbest western lancasterbest western eden hotellancaster best western
FORMERLY KNOWN AS
Eden Resort and Suites, Best Western Premier Collection
LOCATION
United StatesPennsylvaniaLancaster
NUMBER OF ROOMS
300
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