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About
#13 of 46 hotels in Lancaster
Location
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In the heart of historic downtown Lancaster, the integrated Lancaster Marriott at Penn Square and Lancaster County Convention Center offers approachable grandeur and all the amenities discerning visitors expect. An exquisite combination of old and new architectural elements includes a 19th-Century Beaux Arts façade and breathtaking lobby with a city-block view down a magnificent interior street. All 299 luxurious guestrooms offer fantastic views, 37-inch LCD flat screen TVs, granite countertops, and deluxe pillow-top bedding.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Conference facilities
Spa
Paid private parking on-site
Wifi
Paid wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
67Restaurantswithin 0.5 km
32Attractionswithin 0.5 km
Contact
25 S Queen St, Lancaster, PA 17603-3918
Getting there
Rental CarsSee all Lancaster car hire
1572Reviews11Q+A100Room tips
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ELIZABETH M wrote a review Jan. 2023
Our $350 a night double room suite was located a floor above a loud roof top night club that closed at 2 am it was like sleeping in the middle of the bar. And they had no other double room . An absolute nightmare I had to sleep with the TV on . I could hear word for word people’s conversations. And then the music started . The glass was not sound or proof . An absolute nightmare
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from AdamShemas_DOPS, General Manager at Lancaster Marriott at Penn Square
Responded 1 week ago
We appreciate the feedback, elizabethmR1516KQ. We're disappointed you had such challenges during your time with us. We regret the problems you had with the sound levels in the rooms and that your stay didn't exceed your expectations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon. Josh Nowak General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
I'll be honest, I was nervous about staying here given some of the reviews I read prior to arrival. I'm so glad I took a chance because my stay was great! The hotel was busy with weddings and there was a line to check in--the reception desk had 3 employees working and the line moved swiftly. Room was clean, updated, and very comfortable. I will say the Marriott brand's choice of pillows could be better--they look nice and fluffy, but flatten almost immediately! Not a critique of this hotel specifically, these pillows are in other Marriott hotels I've stayed. Had a little difficulty with signage--a sign to the M club and hotel breakfast location would be helpful. Enjoyed the Plough bar and there was a nice assortment of beers on tap. Both nights, the bar was busy. Overall, this location is great and perfect for walking around. Don at the Bell Service was a pleasure, even though he seemed to be working alone and was very busy with arrivals. He was smiling and very helpful. Would definitely return to this hotel for future trips to Lancaster.…
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from AdamShemas_DOPS, General Manager at Lancaster Marriott at Penn Square
Responded Jun. 7, 2022
Thanks for the great review! We're delighted to hear that you had such an outstanding experience with our team at Lancaster Marriott at Penn Square! It's wonderful that Don provided you with such great service - that's what we like to hear! We'd love to host you again soon for another incredible experience! Thanks for sharing! Josh Nowak General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is beautiful and very convenient if attending an event at the Convention center. Restaurants are decent (although very over priced) and the Starbucks on-site is convenient but way too small to accommodate a full hotel. Long lines all day long! They do not take online orders! Note: there is a Starbucks 2 blocks away that does. Rooms are tasteful and average size. If staying in the East Wing (3rd floor), we were directly across from a nightclub with loud music and bass blasting until 1:30 AM on Fri/Sat. The hotel offered an apology and ear plugs. The earplugs drowned out the sound but did nothing for the pounding bass. We got little sleep this weekend and had to be up by 6 am for a Volleyball tournament. Beds were comfortable. No housekeeping unless requested and don’t need use the Bonvoy app for requests, they were ignored. Shower pressure was awful. Hotel was just okay for the price. Wish we had a more restful stay.…
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from AdamShemas_DOPS, General Manager at Lancaster Marriott at Penn Square
Responded 3 weeks ago
Thank you for sharing your feedback, hamson. We're disappointed to hear you were unsatisfied with your stay. We strive to provide our guests with a wonderful experience from beginning to end so it's great you enjoyed our convenient location and well-appointed accommodations. Please know your feedback regarding our sound insulation, housekeeping service, and water pressure will be addressed with the appropriate members of our team so we may improve for the future. We hope you'll give us another opportunity to provide you with the quality experience we're truly capable of sharing with our guests. Thank you again for the feedback. Josh Nowak General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room was very good. George and Steve at the bar in the restaurant Ploughing we’re absolutely excellent. My only negative comment is the false advertisement of in room dining. It does not exist. They tell you when you get to the hotel that you can order from the lobby restaurant, but there is no longer in-room service since Covid. But they could not explain why there is an in room dining menu online, or the Marriott website that says they have in room breakfast room service. The reality is you can only order and go downstairs to pick it up yourself. False advertising in my book. Next time, I will stay where they honor what they advertise. As a Bonvoy member, I am extremely disappointed! Seems like Covid is the excuse for every company for almost everything. I fully understand that Covid has affected us all, but be real (honest) about it!!…
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: NO in room service.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from AdamShemas_DOPS, General Manager at Lancaster Marriott at Penn Square
Responded Dec. 4, 2022
Thank you for sharing your review, Clyde. We're glad to hear you enjoyed your recent stay with us. It's pleasing to hear you enjoyed our well-appointed accommodations and kind staff. We apologize for the confusion regarding our services and we will discuss this with management in order to make this clearer in the future. We look forward to hosting you again next time you're in town. Josh Nowak General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From our entire trip to Lancaster, this is the only hotel on the journey that I felt safe and comfortable at. The outside of the hotel is absolutely stunning and a beaut. Upon check in, the staff were very friendly and a pianist was playing tunes in the grand piano in the lobby. Parking was a little confusing as signage wasn’t the best. The room didn’t have the best view of the city but the room was still gorgeous. I loved the hardwood floors. The mattress was a little noisy with the springs but I still slept very well. The floor has a tile coming up but didn’t affect my stay. Overall, I would love to stay at this property again. From the 5 hotels I’ve stayed at during this trip, Marriott takes the gold star!!!
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Date of stay: November 2022Trip type: Travelled with friends
Room Tip: Get a room with a city view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from AdamShemas_DOPS, General Manager at Lancaster Marriott at Penn Square
Responded Nov. 16, 2022
Thank you for taking the time to share your review with us, Alexander. We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team. We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day! Josh Nowak General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As soon as we used the shower the drain was not flowing so you stood in three inched of water by the time you finished. One of the lights on the headboard of the bed did not work. The lamp on the desk did not work. Kinda thought they might give us a voucher for breakfast. Only got a “thank you for letting us know. We will tell housekeeping”. I think housekeeping should have known that there was a problem with the drain when they cleaned the tub. Had trouble learning where to enter the parking facility. Nothing on the web site and calling to talk to the desk I cloudless not get anyone to answers the phone. Only prompts to press one, press two, etc. to book rooms or sign up for their credit card. FYI: Parking entrance is not near the front entrance of the hotel, It is on the east side of a public parking deck off S. Duke Street and there is a pedestrian connector to the hotel via the second level. Just put this information on your web page, Marriott, or make it easier to call the desk.…
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Date of stay: October 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from AdamShemas_DOPS, General Manager at Lancaster Marriott at Penn Square
Responded Oct. 31, 2022
We appreciate the feedback, R1858TIthomasw. We regret that your time with us was less than ideal as providing our guests with a pleasant experience is very important to us. It's unfortunate our parking policy and the condition of our facilities as well as our front desk staff didn't meet your expectations. We hold ourselves to a higher standard so we'll address your concerns with our management team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon. Josh Nowak General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel should be a Hampton Inn, not a Marriott. I’ve stayed there many times, each time it gets worse. I am a Bomvoy member. First there is no valet service n the hotel’s parking is really inconvenient. The hotel does not even provide a single bottle of water for its guests, room cleaning has to be requested, they don’t have room service, the breakfast, for $24 pp is often cold, the lobby bar closes at 11pm, the lounge for premium members is closed and the check out process is chaotic when there are several people leaving at once. In short, this hotel is a disaster with little interest in improving
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Date of stay: October 2022Trip type: Travelled on business
Room Tip: Pick another hotel in Lancaster
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from AdamShemas_DOPS, General Manager at Lancaster Marriott at Penn Square
Responded Oct. 23, 2022
We appreciate you taking the time to share with us your feedback, Jorge. We're disappointed your time with us was anything less than perfect. We care deeply about the comfort and satisfaction of our guests so we regret that our features and amenities didn't meet your expectations. Thank you again for sharing your concerns. We'll be sure to address this with the appropriate members of our team so that we may improve moving forward. We do hope you give us another opportunity to share a more enjoyable experience with you soon. Josh Nowak General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We recently stayed here for two nights in a “Deluxe west corner king” room and have stayed here dozens of times in the past while visiting relatives. There have been many renovations in the past few years, but I continue to find many discrepancies during our stays. First the pros: One of the huge improvements is that they have added a second armchair where there was once only one in a 400 sq ft. room. I’ll also note that my request through the mobile app for pillows, and towels were fulfilled ahead of time for the first time ever. Daily housekeeping has been reinstated, and the cleanliness in common areas has markedly improved since our last stay. Now the cons: The fitness center is closed and under construction, yet there was no notice in the elevators that list the floor for the center. There’s an off-site gym available a few blocks away. The website description of our room notes that there is a shower/tub combination, but in fact there is no tub. The description also notes a desk with electrical outlet when in fact there is no outlet at the desk. It states that there are two phones, but there’s only 1. Aside from the description errors, I don’t understand why there is an outlet and charging dock on only one side of the bed. They have replaced small toiletries with pump bottles in the shower, but be aware that they are mounted quite high in the wall. I’m 5’6” and had to stretch to reach them. The M Club has still not reopened, nor is there room service. We received free buffet breakfasts instead at their Two Kings restaurant. I would not pay the $45 for two breakfasts when there are better options nearby. Be aware that parking is an additional $20/day. It’s included in one of their special “packages,” but that room rate is just increased by $20/day, so it’s really not a deal! The location of this hotel is ideal, but there are some improvements needed to warrant the cost and rating level.…
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from AdamShemas_DOPS, General Manager at Lancaster Marriott at Penn Square
Responded Oct. 14, 2022
Thank you for taking the time to share your feedback, 587leslief, and for your continued patronage. It's great you had a pleasant stay with us. We're happy you enjoyed our convenient location, ample furnishings, accommodating staff and clean rooms. However, we're disappointed your time with us was less than ideal and that you had such challenges with our amenities, online representation, in-room amenities, dining options and parking policy. We care about the satisfaction of our guests so we'll be sure to address your concerns with our management team moving forward. We look forward to hosting you again soon for a more positive experience. Josh Nowak General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a perfectly fine hotel .. staff helpful, rooms adequate. However, the attitude of other guests (the people in the 2 right next to us arrived with kitchen equipment and trays of beers, proceeding to cook up a storm and have a party between the two rooms), the noise .. no insulation between the rooms and the convention of barbers shop quartet who thought it was fine to party outside our room and sing in the halls until 3 am (the hotel security did attempt to put a stop to them - but they seemed oblivious of anyone else and even became low key abusive when I originally I asked them to stop), has made our stay stressful and challenging. Not sure if this is the norm here or if we have been unlucky, but has felt more like staying in a zoo than a hotel… I feel sorry for the staff if this is what they are routinely up against. Can’t wait to check out! …
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Pool, spa and gym shut.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from AdamShemas_DOPS, General Manager at Lancaster Marriott at Penn Square
Responded Oct. 9, 2022
We appreciate the feedback, fjcartwright. While we're happy you appreciated our kind staff and well appointed rooms, it's unfortunate our sound insulation didn't meet your expectations. We regret your challenges and inconvenience so we'll address your concerns with our engineering team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon. Josh Nowak General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We just spent 2 nights at this Marriott while visiting both the Lancaster area and HersheyPark in late August. Overall our stay was amazing from start to end!! When we checked in, we got the warmest welcome from Kristen Lowery, the front desk manager. She was extremely friendly and assigned us two immaculate king rooms up on the 19th floor of the west tower. The view from both the rooms were stunning, they overlooked downtown Lancaster. (Rooms 1915 and 1917) The beds in both the rooms were comfortable, they were definitely on the firmer side. We also loved the fact that for security purposes you couldn’t use the elevators unless you had your room key to press your floor. That made us feel very safe and secure! The final morning we had breakfast in the M Club, the food was super good and the staff inside were very friendly! Would we stay here again? YES in a heartbeat!! This is our official go-to hotel while visiting Lancaster. To Kristen and the whole crew of this Marriott, thank you for making our stay super enjoyable.…
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: There are two towers at this hotel, east and west. The east tower is the new tower. We stayed in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from AdamShemas_DOPS, General Manager at Lancaster Marriott at Penn Square
Responded Sep. 4, 2022
Thanks for the wonderful review! It's excellent that you and your family had such a fantastic experience at Lancaster Marriott at Penn Square! We care deeply about the happiness and satisfaction of our guests and your praise for our team lets us know we're doing our job. Kristen is a valued member of our team, so it's no surprise she took such great care of you. We are delighted to hear you enjoyed our comfortable accommodations and exquisite views, and we're so glad you felt safe as a result of our security measures. We're happy you enjoyed our delicious breakfast and appreciated our friendly dining staff. We are so excited to share another splendid experience with you soon! Josh Nowak General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$155 - US$252 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lancaster marriott at penn square hotel lancaster
LOCATION
United StatesPennsylvaniaLancaster CountyLancaster
NUMBER OF ROOMS
416
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Claim Your ListingLancaster Marriott at Penn Square - UPDATED 2023 Prices, Reviews & Photos (PA) - Hotel - Tripadvisor
Frequently Asked Questions about Lancaster Marriott at Penn Square
Which popular attractions are close to Lancaster Marriott at Penn Square?
Nearby attractions include loKal Experiences (0.3 km), Fulton Theatre (0.3 km), and Lancaster Central Market (0.1 km).
What are some of the property amenities at Lancaster Marriott at Penn Square?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Lancaster Marriott at Penn Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Lancaster Marriott at Penn Square?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Lancaster Marriott at Penn Square?
Conveniently located restaurants include Himalayan Curry and Grill, On Orange, and Bistro Barberet & Bakery.
Are there opportunities to exercise at Lancaster Marriott at Penn Square?
Yes, guests have access to a fitness centre and a sauna during their stay.
Is Lancaster Marriott at Penn Square located near the city centre?
Yes, it is 0.1 km away from the centre of Lancaster.
Are any cleaning services offered at Lancaster Marriott at Penn Square?
Yes, dry cleaning and laundry service are offered to guests.
Does Lancaster Marriott at Penn Square offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Lancaster Marriott at Penn Square?
Many travellers enjoy visiting President James Buchanan's Wheatland (2.3 km), 1719 Museum (formerly 1719 Hans Herr House & Museum) (7.4 km), and Hunsecker Mill Covered Bridge (7.4 km).
Is Lancaster Marriott at Penn Square accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.