Lancaster Marriott at Penn Square

Lancaster Marriott at Penn Square

What a view from our room on the 12th floor
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Room 1919 - view
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Lancaster Marriott at Penn Square
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C$238
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

4.0
#14 of 43 hotels in Lancaster
4.7 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.0 of 5 bubbles
Value
In the heart of historic downtown Lancaster, the integrated Lancaster Marriott at Penn Square and Lancaster County Convention Center offers approachable grandeur and all the amenities discerning visitors expect. An exquisite combination of old and new architectural elements includes a 19th-Century Beaux Arts façade and breathtaking lobby with a city-block view down a magnificent interior street. All 299 luxurious guestrooms offer fantastic views, 37-inch LCD flat screen TVs, granite countertops, and deluxe pillow-top bedding.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Spa
Baggage storage
Paid private parking on-site
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Banquet room
Meeting rooms
Concierge
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Great View
Classic
Languages Spoken
English
Hotel links
Special Offer:Stay for Breakfast

Location

25 South Queen Street, Lancaster, PA 17603-3918
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 93 out of 100
93
Harrisburg Intl Airport
42.4 km
See all flights
Lancaster Airport
4.0
4.0 of 5 bubbles1,605 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Lancaster Marriott at Penn Square has garnered appreciation for its prime location and commendable cleanliness, with guests highlighting the pristine club area and well-maintained rooms. While the service has received mixed reviews, fluctuating from friendly to disorganized, the modern amenities generally meet guest expectations. However, the additional costs for Wi-Fi and parking, along with the noise disruptions from nearby clubs and occasional housekeeping oversights, have been points of contention for some travelers.
Location
Convenient
Atmosphere
Rowdy
Rooms
Modern
Value
Reasonable
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory

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Detailed Reviews
AWESOMO-4000 wrote a review Jan 2024
Pittsburgh, Pennsylvania40 contributions32 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Beautiful hotel in convenient location. We were passing through central PA (2 adults, toddler, infant) to visit family for the holidays and decided to spend a night in Lancaster. The hotel was very affordable but has all the furnishings and amenities of a luxury hotel. It seems newly remodeled and contemporary, very clean, spacious and well-maintained. The Christmas decorations were beautiful and in good taste including Santa's sleigh with reindeer.

We were upgraded to a corner room which was large with floor to ceiling windows. The hardwood floors were all new and clean. Bed was comfortable, bathroom was large and modern as well.

The M club lounge is very nice and has good breakfast options as well as refreshments at night. The pool is decent size as is the fitness center. Obviously don't expect a full gym but decent for a hotel.

Staff was friendly, we would definitely stay again.
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Date of stay: December 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LancasterMarriottGM, General Manager at Lancaster Marriott at Penn Square
Responded Jan 20, 2024
Bchen, thank you for sharing your wonderful experience at the Lancaster Marriott at Penn Square. We're delighted to hear you appreciated the aesthetics and performance of our amenities, as well as enjoyed our festive decorations. It's also great to hear that the upgraded corner room, our M club lounge, and fitness facilities met your expectations. Our team members are thrilled by your compliments. We're looking forward to welcoming you back in the future. Josh Nowak General Manager
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Brenda P wrote a review Aug 2020
Clayton, Georgia4 contributions8 helpful votes
4.0 of 5 bubbles
The staff was extremely accommodating and the location right on the square was ideal. Having said that however, the noise level was very loud even from the 17th floor. You could still hear the cars zooming by at night. And all the rooftop bars surrounding the hotel were also very loud in the weekend. My room was very nice, however, since it was during Covid, a lot of my issues were due to that. My first problem was that the vinyl floor tiles in front of the sofa Had started to peel up and I tripped over them and cut my toe. I had asked for someone to come up and fix it and it took an couple days for that to happen because I had to be out of my room for a while before someone could enter it. The front desk gave me some bandaids to stop the bleeding and were very nice. Then at the end of the second day I realized there had been no housekeeping so apparently because of Covid they aren’t doing it unless you specifically ask for it and have been out of the room all day. Because of that I ran out of shampoo and cream for coffee and there was no pen. So I felt so bad I had to keep calling the front desk to bring me these missing things. We were there for four nights and didn’t sleep at all because of not only the road noise, but the air conditioner would bang every time it shut down and the rooms next door would slam their door all night going in and out. The other two items that bothered us was having to pay $15/day to self park in their garage and to pay $12/ day for internet. But because the staff was so apologetic and nice, it was easier to deal with.
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Review collected in partnership with this hotel
Date of stay: July 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JoshN1259, Director of Sales at Lancaster Marriott at Penn Square
Responded Aug 5, 2020
Brenda, we deeply apologize for the issues you experienced with us and we are disappointed to have negatively impacted your stay. We have made many specific changes due to COVID-19, such as removing coffee makers from the room. We are also following industry guidelines of not cleaning stay over rooms unless requested while also making available additional items a guest may need when not receiving daily room cleanings. We do send welcome email letters and give an arrival guest letter explaining the changes due to COVID-19. Ultimately we are very disappointed that we not only fell short of our own expectations but of our guests’ as well.
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Denise R wrote a review Sep 2020
Philadelphia, Pennsylvania12 contributions6 helpful votes
4.0 of 5 bubbles
We had guests stay at this hotel for my daughter's wedding. The hotel followed all the applicable safety guidelines. The rooms were what you would expect from Marriott hotels. Our room air conditioner made a loud thumping noise every hour or so which wasn't good for sleeping. The shower WAS EXCELLENT!!
Due to Covid, they weren't doing room cleanings every day. You also had to call for towels, TP if you needed them. I would have preferred they just supply a new batch outside your room every day. Also, trash pick-up was fine, you just placed it outside your door. Would have been nice to keep the microwave and Keurig coffeemaker in the room especially with the reduced Starbucks hours.
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Review collected in partnership with this hotel
Date of stay: September 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JoshN1259, Director of Sales at Lancaster Marriott at Penn Square
Responded Sep 25, 2020
Thanks for the nice rating, Denise! We're glad to hear that you enjoyed your stay with us. We're happy that you loved our shower accommodations. We strive to provide our guests with warm hospitality, efficient service, and clean rooms. Regarding your concerns with our amenities and services, we will bring those to the attention of our team as we continue to improve for the future. We'd love to share a more positive experience with you next time. Have a beautiful day!
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Jermey D wrote a review Jun 2020
Marysville, Ohio1 contribution
4.0 of 5 bubbles
The hotel is nice and central to most of the area. There are a lot of restaurants near by our favorite was Ann Bailey’s Pub recommend their philly steak egg rolls. The walls our thin in the rooms so be prepared to hear what ever night time activities your neighbors are into. The parking garage is next door to the hotel, make sure to check in the hotel first and have them give you a parking pass, this way you have in and out privileges for one set price per day.
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Review collected in partnership with this hotel
Date of stay: June 2020
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JoshN1259, Director of Sales at Lancaster Marriott at Penn Square
Responded Jun 17, 2020
Thank you for sharing your thoughts with us, Jermey. We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps​ are erased for our future guests. Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know. Have a great day!
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Myrna G wrote a review Feb 2020
Fort Lauderdale, Florida29 contributions27 helpful votes
4.0 of 5 bubbles
Hotel is clean and attractive. Staff were helpful and friendly. Hotel dining was good. I appreciated having healthy, vegetarian options. I loved the location.

I found the wood floor in my guest room to be very slippery. I had to be careful how I moved so I didn't fall!

They need to update their hotel info. They don't have a hotel shop any more. When i realized that I didn't have any more toothpaste, I asked the front desk where the shop was. She said they didn't have a shop anymore. I asked where I could buy toothpaste and she handed me a little box containing a toothbrush and tiny tube of toothpaste. I was very happy to have it. It would have been even better if the room had a sign saying that extra toiletries were available upon request.
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Date of stay: February 2020
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JoshN1259, Director of Sales at Lancaster Marriott at Penn Square
Responded Feb 10, 2020
Thank you for taking the time to share your 4/5 review with us, Myrna. We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward. We're looking forward to sharing a more enjoyable experience with you soon. Thank you again and have a lovely day!
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John F wrote a review Jul 2020
10 contributions10 helpful votes
5.0 of 5 bubbles
Our go-to property when visiting family in Lancaster. First class accommodations with professional yet friendly staff. Rooms are always spotless and in great condition. We especially love the location. Located in the center of the city, this Marriott is walking distance from dozens of high quality local restaurants. The roof top lounge is a popular place to relax and enjoy the evening or meet up with friends/family before dinner. One of the key features of location is the Lancaster City Farmers Market just across the square from the hotel entrance. Marriott Penn Center is the perfect place to stay in Lancaster!
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Review collected in partnership with this hotel
Date of stay: July 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JoshN1259, Director of Sales at Lancaster Marriott at Penn Square
Responded Jul 8, 2020
Thank you for taking the time to share this lovely review, John! We're so glad to know you had such an enjoyable experience with us at Lancaster Marriott at Penn Square. We're also thrilled you enjoyed our central location and proximity to so many of the city's best attractions. That's what we like to see! We'd love to host you again so we can share yet another unforgettable experience with you! Have a wonderful day!
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bllough89 wrote a review Jul 2020
2 contributions
5.0 of 5 bubbles
I was blown away from the moment we stepped into the hotel. I have been to many Marriott hotels, this one was one of the best. We needed to get away for my husband 60th Birthday after being stuck in the house for months(like everyone else). I picked this hotel because of location and price! Upon our check-in the staff member was very professional and exremely nice. She inquired the purpose of our trip, I told her, she immediately changed our room to the 19th floor, the views where so amazing. The room was absolutely beautiful (looked like the entire hotel was renovated recently). The rooms were a very nice size with tile flooring(the tile looked like wood). During these times of Covid I really like seeing the tile rather than a rug, much easier to clean and sanitize. The bed was very comfortable. The bathroom was also beautiful(you could have fit 2 people in the shower). Every staff member that we had met was very professional and sweet, could not do enough for you. Thank you all so much for helping to make my husband and I feel very important, it truly made his birthday magically for both he and I
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Review collected in partnership with this hotel
Date of stay: July 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JoshN1259, Director of Sales at Lancaster Marriott at Penn Square
Responded Jul 15, 2020
Thank you for the excellent review! We're thrilled you enjoyed your time at Lancaster Marriott at Penn Square! It's wonderful our team could take such great care of you and that we could help you celebrate such a special occasion. We strive for excellence and your praise lets us know we're doing our job! We look forward to hosting you again soon for another fantastic experience! Have an amazing day!
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Traveler123 wrote a review May 2021
3 contributions1 helpful vote
5.0 of 5 bubbles
When my fiancé and I arrived, we were informed that we’d been upgraded from a king room to a king room with a couch, so that was a lovely little surprise. The parking garage is tricky to find if you don’t know what to look for, and if your room includes parking, you need to be sure to use the prepaid ticket that you get at check-in when you enter said garage.

Our room was modern, clean and spacious, though neither of us liked the pillows very much. I requested a high floor so that we’d have a view of the city, which was nice. Lobby seating is plentiful, so if you’re an early riser like I am, you can get a Starbucks coffee from the lobby shop and enjoy it down there. There’s also a nice set of restrooms down the stairs.

The pool was closed due to COVID, but I did use the fitness center. It was really warm inside, and I was disappointed that there was no water cooler. They were also out of sweat towels, but I liked that they had individually wrapped wipes to use on the equipment when you’re done.

We had a dinner reservation at The Exchange, one of the hotel’s three restaurants. We were a little disappointed to learn (on a rainy night) that you can’t actually get to The Exchange without leaving the hotel, even though they’re attached. Since it was a rainy night, we didn’t get the full effect of the rooftop, but the restaurant was nice nonetheless, as long as you’re fine with lounge seating. The chicken bao buns were subpar, but the margherita pizza was good. The staff was super friendly and competent. This is a spot where you definitely want a reservation, as they were completely booked when we tried to come in an hour and a half before our rez, even on a chilly, rainy night. For breakfast in the morning, we walked across the street to the Central Market and got breakfast sandwiches, which we ate in the hotel lobby.

I hope to return to this hotel in the future, and I will definitely recommend it to family and friends!
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JayRosenthal_GM, General Manager at Lancaster Marriott at Penn Square
Responded May 30, 2021
Thanks for the 5/5 review, Emily! We are glad you had a great experience with us! We are disappointed to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience. Thanks again, and have a lovely day!
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brian m wrote a review Jan 2020
1 contribution
3.0 of 5 bubbles
we were in lancaster for two nights. dec 21 and 22 for a destination wedding at the hamilton club. 174$ for each night, another 19$/day to park and it was a bit of a hike to the city ramp. no breakfast included, not even coffee. we lucked out since it was a busy weekend wifi in the room was free. otherwise you pay for it.
you dont get queen beds for this price you get regular, one up from a twin. dropped my keys on the floor and glanced under the beds and it was very dirty under there. Weird grinding noise all night was the minifridge turned to max so check that. we were in 1534 on the 15th floor. Room was nothing special, smaller than a holiday inn express. Printer for our boarding passes didnt work. i didnt really interact with staff, check in was fine, so i cant rate them.
We were in lancaster in august for another destination wedding ( thank you wifes sister for having two kids) and stayed at the hamilton 3 miles east and it was better, bigger softer beds, free parking, free wifi, free breakfast
for 2/3rds the cost. Nothing was terribly wrong but we simply wont return because the value just isnt there.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JoshN1259, Director of Sales at Lancaster Marriott at Penn Square
Responded Jan 5, 2020
We appreciate your feedback, Brian. It's unfortunate you had such challenges during your time with us. We're disheartened that our amenities and services offered weren't up to par with your expectations. We hold ourselves to a higher standard so we'll discuss your concerns with the appropriate members of our team moving forward. We hope for the chance to host you again soon for a more positive experience.
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Leslie F wrote a review Apr 2021
Lansdowne, Pennsylvania57 contributions13 helpful votes
3.0 of 5 bubbles
We are currently staying here for three nights in a “Deluxe west corner king” room and have stayed here dozens of times in the past while visiting relatives. There have been many renovations in the past two years, but I have found many discrepancies during this stay.
The website description of our room notes that there is a shower/tub combination, but in fact there is no tub.
The description also notes a desk with electrical outlet when in fact there is no outlet at the desk.
It states that there are two phones, but there’s only 1.
Aside from the description errors, I don’t understand why there is an outlet and charging dock on only one side of the bed. Also, for a room this size (400 sq ft) that is obviously meant for 2 guests, only one arm chair is provided while smaller sized rooms have a sofa that seats 2.
I’ll also note that my request through the mobile app for toiletries, pillows, and towels were not fulfilled without going to the front desk. Why have that option on the mobile app if you don’t follow through, especially when they are trying to maintain social distancing? The mobile key also did not work.
Be aware that parking is an additional $20/day. It’s included in one of their special “packages,” but that room rate is just increased by $20/day, so it’s really not a deal!
The location of this hotel is ideal, but there are a lot of improvements needed to warrant the cost and rating level.
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JayRosenthal_GM, General Manager at Lancaster Marriott at Penn Square
Responded Apr 16, 2021
We appreciate your feedback, 587leslief. We're disheartened to hear about the challenges you faced during your stay with us. We strive to offer our guests quality service and comfort. It's unfortunate our hotel was not on par with the high standard we're accustomed to sharing. We'll be addressing your concerns with the appropriate members of our team. Please consider allowing us another chance to provide you with the excellent service we're capable of providing.
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Amy D asked a question Aug 2023
New Cumberland, Pennsylvania4 contributions3 helpful votes
Can you get adjoining rooms in this hotel?
Answer from cliftonlaura
Fort Myers, Florida170 contributions83 helpful votes
Yes.
Kelly B asked a question Jul 2020
Indiana, Pennsylvania201 contributions51 helpful votes
Would you consider the parking garage safe and acceptable for motorcycles?
Answer from stevieray502
Harleysville, Pennsylvania72 contributions21 helpful votes
Sure! Why not? Park and walk directly into hotel.
F_Jacky2 wrote a tip Mar 2024
Philadelphia, Pennsylvania212 contributions100 helpful votes
2.0 of 5 bubbles
"Make sure you have all you need, front desk not much help."
Read full review
Jamie S wrote a tip Dec 2023
Quarryville, Pennsylvania415 contributions48 helpful votes
4.0 of 5 bubbles
"If you want to see the sky, ask for a room with a view!"
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Dawn H wrote a tip Dec 2023
2 contributions1 helpful vote
2.0 of 5 bubbles
"Front desk is a mess, not organized, everyone gives you a different answer. "
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Cicely A wrote a tip Sep 2023
West Chester, Pennsylvania1 contribution1 helpful vote
3.0 of 5 bubbles
"Be prepared for lack of customer service and noise from outside. Great Location! "
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givanfamily wrote a tip May 2023
connecticut17 contributions12 helpful votes
3.0 of 5 bubbles
"Ask for full set of towels and complimentary water upon check in. "
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Not the right property for you?
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PRICE RANGE
C$239 - C$347 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lancaster marriott at penn square hotel lancaster
LOCATION
United StatesPennsylvaniaLancaster CountyLancaster
NUMBER OF ROOMS
416
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Lancaster Marriott at Penn Square - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Lancaster Marriott at Penn Square
Which popular attractions are close to Lancaster Marriott at Penn Square?
Nearby attractions include loKal Experiences (0.3 km), Fulton Theatre (0.2 km), and Lancaster Central Market (0.1 km).
What are some of the property amenities at Lancaster Marriott at Penn Square?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Lancaster Marriott at Penn Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Lancaster Marriott at Penn Square?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Lancaster Marriott at Penn Square?
Conveniently located restaurants include Himalayan Curry and Grill, On Orange, and Bistro Barberet & Bakery.
Are there opportunities to exercise at Lancaster Marriott at Penn Square?
Yes, guests have access to a fitness centre during their stay.
Is Lancaster Marriott at Penn Square located near the city centre?
Yes, it is 0.1 km away from the centre of Lancaster.
Are any cleaning services offered at Lancaster Marriott at Penn Square?
Yes, dry cleaning and laundry service are offered to guests.
Does Lancaster Marriott at Penn Square offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Lancaster Marriott at Penn Square?
Many travellers enjoy visiting President James Buchanan's Wheatland (2.2 km), 1719 Museum (formerly 1719 Hans Herr House & Museum) (7.4 km), and Hunsecker Mill Covered Bridge (7.4 km).
Is Lancaster Marriott at Penn Square accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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