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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
I am extremely disappointed in the customer service as well as communication of this supposedly "upscale" hotel.
Our reservation was somehow lost at the Lancaster Arts Hotel. The Arts transferred our reservation to the Marriott and covered the cost of the room on the behalf...More
Thank Rebekah S
Response from Michelle R, Manager at Lancaster Marriott at Penn SquareResponded 5 days ago
Dear Rebekah S.,
Thank you for taking the time to share a review of your recent stay.
Upon reviewing the relocation letter provided to us by the Lancaster Arts Hotel, it clearly states that they would pay for room, tax and one phone call only....More
Serveral family members stayed at this hotel. We did not get a room we reserved, but got double beds instead of a king we reserved months in advance.
One of our rooms had soiled sheets and smelled awful. We mananged to get the rooms changed...More
Thank Gerry B
Response from Michelle R, Manager at Lancaster Marriott at Penn SquareResponded 1 week ago
Dear Gerry B,
Thank you for taking the time to share a review of your recent stay.
Please accept our sincere apologies that your initial room was not up to our usual standard. I have shared your feedback with our housekeeping team so that we...More
Out on business and the company booked Marriott. Was here before and it was a mixed feeling. The ambiance is awesome but I'm a foodie. This place is very mediocre in food quality. There are many local restaurants that make up for this oversight by...More
Thank yummy_n_da_tummy
Response from Michelle R, Manager at Lancaster Marriott at Penn SquareResponded 1 week ago
Dear Yummy_n_da_tummy,
Thank you for taking the time to share your recent experience at the Lancaster Marriott at Penn Square with us.
I was disappointed to hear about your experience in our dining outlet. With aspiration to always exceed guest expectations, we have unfortunately fallen...More
Best Hotel in the area ,good breakfast buffet, lovely staff, very clean and tidy, will definitely come here again!
This hotel is also within walking distance to some excellent coffee shops.... Passenger, Buzz, and the Cafe on 9th...
and ... do not go out at...More
This was my second year staying at this hotel for a writers' conference and it was well worth it once again. The front desk staff was very accommodating in changing my room from a king to a double and even moved me to a higher...More
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Spa
Tennis Court
Details
Price range
US$176 - US$271 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
#6 Business Hotel in Lancaster
#9 Family Hotel in Lancaster
#10 Romantic Hotel in Lancaster
Room types
Suites ,
Non-Smoking Rooms ,
Family Rooms
Number of rooms
300
Reservation Options
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Outside of the building I am sure they can smoke. I am a non-smoker so unless I have to walk through the smoke, I really do not pay attention. Across the street is a fountain and I am sure in that open area would be fine... More
Outside of the building I am sure they can smoke. I am a non-smoker so unless I have to walk through the smoke, I really do not pay attention. Across the street is a fountain and I am sure in that open area would be fine. Go out the Main door and turn left and cross the street.
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Room Tips
"Rooms away from from circle and the bar next door were quieter"
Canada (English)