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Candlewood Suites Lancaster West, an IHG Hotel

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Traveller (15)
Room & Suite (15)
Pool & Beach (1)

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About

#28 of 43 hotels in Lancaster
Location
Cleanliness
Service
Value
Candlewood Suites Lancaster West. Come experience the Amish Country or go shopping at some of the best designer outlets. The hotel offers complimentary Wi-Fi to all its guests, along with free parking. The property consists of a heated indoor pool and a general fitness center. We were built in 2017 and offer 85 rooms, each equipped with a full kitchen. This newly constructed hotel has four floors is located close to many destinations. We offer ADA accessible rooms and large suites. The hotel houses a cupboard where complimentary coffee is offered and guests may purchase snacks. Whether it's a business trip, weekend getaway, or a reunion, we are here for your every need. We are 100% smoke free. The hotel is located right off of Route 30 and very close to many attractions. We are situated outside of Lancaster City. Guests will find many farmers markets and country charm throughout their stay in the area.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Convenience store
Parking
Wifi
Indoor pool
Non-smoking hotel
24-hour front desk
Laundry service
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Room features
Air conditioning
Kitchenette
Refrigerator
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
2.5 of 5 stars
HOTEL STYLE
Business
Mid-range
Languages Spoken
English

Location

100 South Tree Drive, Lancaster, PA 17603-4078
Candlewood Suites Lancaster West, an IHG Hotel
43Reviews1Q+A9Room tips
Traveller rating
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travellynn8 wrote a review Feb 2024
Staten Island, New York13 contributions3 helpful votes
We had a great stay at the candlewood suites. The parking lot was accommodating to all guests. The staff was very nice and the convenience store with water, drinks, & toiletries was open 24/7 which was great. This hotel was very clean as well. We stayed in the king room on the first floor and it was extremely spacious it felt like a one bedroom apartment. This hotel had a gym, hot tub, & pool. We highly recommend this hotel! Great price too
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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MFJersey wrote a review Dec 2023
Wayne27 contributions30 helpful votes
What an absolute disappointment. The rooms were fine and spacious, but we had no hot water for two days. We were there with a large group and every single person said they did not have hot water in their room. We ALL told the front desk on day 1. Nothing changed, no hot water on day 2. Manager was not on duty while we were there so I called him- Nick. I have left messages for him with no return call. We opened a case through IGH and upon their investigation Nick denies that anyone reported hot water issues, and denies that there was no hot water. So, first we don't get hot water for 2 days, then a hotel manager can't even return a phone call and at very least offer an apology, and then lastly lies about it all. Would never stay here again and can confidently say neither would anyone who was traveling with us that weekend. Pathetic. Do better
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Guest Services / Front Office at Candlewood Suites Lancaster West, an IHG Hotel
Responded Dec 30, 2023
Hi MFJersey, Thank you for staying at the Candlewood Suites Lancaster West and sharing your experience. We appreciate you for doing business with IHG® Hotels & Resorts. We strive to give excellent and impressive service to all our guests, and I am sorry for what happened during your stay with us. I have shared your comments with the hotel management, and I'm confident that the necessary steps will be taken, so we can better serve you in the future. I’ve also sent you a private message to obtain additional details about your stay. We value your feedback and welcome the opportunity to serve you better. I look forward to your response. Sincerely, Crisel V. Case Manager IHG® Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jim K wrote a review Oct 2023
Pittsburgh, Pennsylvania8 contributions3 helpful votes
Watch your credit card statement for bogus charges - the day after I left with a $0 folio - I was charged a bogus $33.30. It took calls to manager, credit card company and local police to get the charge removed. Maybe an insider scheme. Won't stay there again.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Guest Services / Front Office at Candlewood Suites Lancaster West, an IHG Hotel
Responded Oct 26, 2023
Hi B4698RLjamesk, Thank you for staying at Candlewood Suites Lancaster West and letting us know about the event during your stay. Our properties want the guest to feel immediately reassured that they will be in control of their priorities and can truly feel free to make themselves at home. I saw your message and am sorry that during your stay, there were unforeseen events that made your stay unsatisfactory. I know this is not what you expected from a quality chain like ours and thank you for allowing us to look into this further. Your remarks were shared with our managing team and we have taken the necessary steps to avoid events like this from happening again. I also send you a private message so we can talk about your stay further. I invite you to come and stay with us on your next travel. Thank you for your time, Oscar C. Case Manager IHG Hotel & Resort Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shawna B wrote a review Oct 2023
1 contribution
Although the room was spacious and clean. There was no hot water but what was more disappointing is the staff knew of the issue on Friday when we checked in and did not say anything to us. We woke up Saturday to cold showers. When I mentioned at check out they acknowledged they knew since Thursday. Unacceptable.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Guest Services / Front Office at Candlewood Suites Lancaster West, an IHG Hotel
Responded Oct 19, 2023
Hi Shawna B, Thank you for staying at Candlewood Suites Lancaster West and sharing your experiences. We appreciate you for doing business with IHG Hotels and Resorts. We are all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I am sorry to learn about the conditions that prevented you from having a pleasant stay. Your feedback has been documented and shared with the hotel management as a reference for improvement so we can enhance our services. Thank you again for taking the time to provide your insights and allowing us to improve. Sincerely, Crisel V. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shallow T wrote a review Jul 2023
1 contribution
I do not normally write reviews but this stay compelled me to change that. The staff here is incredible. Nick was extremely professional and ensured that everything was taken care of. I felt very welcome. The only weakness of this hotel is that there are few attractions near by. Great places to eat and marvelous rooms. I will look for a reason to stay here again in the future. Great work!
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Get a room on the side away from the road. Has a much better view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ccthealias wrote a review May 2023
Westfield, New Jersey77 contributions13 helpful votes
I booked this hotel based on some of the high review but we didn’t enjoy our stay at this hotel. The first room we stayed in, the shower faucet broke when the kids were bathing so we had to quickly vacate the room. The 2nd room they gave us the front light doesn’t work and the bathtub plug doesn’t work so the kids can’t take any bath. The bathroom makes really loud noise when the faucet is running and all night you can heard strange banging noise. The pool smells funny and dark makes swimming not that appealing. The bath towel are super tiny only big enough to cover my 6 year old. You can hear people on the floor above walking all night, it’s really not a nice stay.
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Date of stay: May 2023Trip type: Travelled with family
Room Tip: Don’t go unless you are ok with a motel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Guest Services / Front Office at Candlewood Suites Lancaster West, an IHG Hotel
Responded Jun 13, 2023
Hello ccthealias, Thank you for staying and sharing your experience at our Candlewood Suites Lancaster West. We appreciate you as one of our guests. We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service. We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last! Safe travels, Jomar M. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John D wrote a review Apr 2023
Pelham, New Hampshire1 contribution
Really nice room for the money. Liked having the full kitchen. Staff at the front desk were extremely nice. Free coffee is always good for a big coffee drinker like me. Would stay there again next time.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Turkey hill store and Gas station down the street is awesome.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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NNJtraveler1961 wrote a review Dec 2022
Fair Lawn, New Jersey76 contributions72 helpful votes
First I must commend most of the staff at this hotel and their attempts to make our 3 nights stay there over the Christmas weekend at least bearable. The rooms were of good size and clean and well appointed, showing minor wear and tear. I stayed here when this hotel opened a few years ago. At that time the clientele seemed to know better than to slam their room doors and yell in the hallways well after midnight. The housekeeping staff clearly requires further training since a member of that staff took it upon themself to enter our room without knowing or announcing themself even though we had been approved for a late check out. It is a pet friendly facility, also a plus. The current Manager has only been there 2 weeks at this point (12/2022) and was brought in to make much needed staffing changes. He seems to be a pro, but his task is difficult and will require more than 2 weeks to rectify. I wish him much success.
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Guest Services / Front Office at Candlewood Suites Lancaster West, an IHG Hotel
Responded Jan 11, 2023
Hi NNJtraveler1961, We appreciate you for choosing our Candlewood Suites Lancaster West for your travel need and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well. We want our guests to enjoy the comforts of home at a comfortable value. I'm sorry to learn about the issues encountered during your stay. I made sure our Hotel Management team gets to read your post to serve as a reference for improvement.I also have sent you a private message to obtain additional details about your stay. I hope you give us the chance to turn things around the next time you stay with us. All the Best, Glaiza G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Emely O wrote a review Dec 2022
1 contribution
Great hotel. Amazing staff. The lobby was comfortable. The front desk reception were very friendly. I really enjoyed the pool, the towels were fresh and clean. I would totally recommend this stay to anyone.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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George A wrote a review Dec 2022
Best experience , nice staff and clean room , Front desk team are wonderful and kind , Housekeeper very attentive , laundry free , Indoor pool , Amazing coffee 24hr , Free parking lot , everything was great
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
C$143 - C$221 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaLancaster CountyLancaster
NUMBER OF ROOMS
85
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Candlewood Suites Lancaster West, an IHG Hotel (C̶$̶1̶3̶2̶) C$117 - UPDATED 2024 Prices, Reviews & Photos (PA) - Tripadvisor

Frequently Asked Questions about Candlewood Suites Lancaster West, an IHG Hotel
Which popular attractions are close to Candlewood Suites Lancaster West, an IHG Hotel?
Nearby attractions include Dutch Apple Dinner Theatre (1.1 km), Painting with A Twist (0.7 km), and That Fish Place - That Pet Place (0.2 km).
What are some of the property amenities at Candlewood Suites Lancaster West, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness centre.
Which room amenities are available at Candlewood Suites Lancaster West, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
Is parking available at Candlewood Suites Lancaster West, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Candlewood Suites Lancaster West, an IHG Hotel?
Conveniently located restaurants include Loxley's, Grand Central Bagel Cafe, and Ruffino's Pizza & Pasta.
Are there opportunities to exercise at Candlewood Suites Lancaster West, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are pets allowed at Candlewood Suites Lancaster West, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Candlewood Suites Lancaster West, an IHG Hotel?
Many travellers enjoy visiting President James Buchanan's Wheatland (5.1 km), Trinity Lutheran Church (7.5 km), and Bethel African Methodist Episcopal Church (7.6 km).
Is Candlewood Suites Lancaster West, an IHG Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.