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DoubleTree Resort by Hilton Hotel Lancaster

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DoubleTree Resort by Hilton Hotel Lancaster
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1,511 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree Resort by Hilton Hotel Lancaster
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Showing 1,497: English reviews
Maryland
Reviewed 4 days ago NEWvia mobile

Staff Retreat at this well-appointed resort hotel was expertly managed by a highly-attentive staff, including special attention to unique dietary needs. Gracious, comfortable weekend experience for all.

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Helpful?
Thank wyndenhope
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

wyndenhope, Thank you for sharing your successful retreat experience, and for choosing to stay with us. We are happy that everything went well, and that our staff was able to accommodate the unique dietary needs of your group. We hope you will return and visit with us again soon! Emily Drennen :: edrennen@willowval.com :: Guest Relations

Blue Bell, United States
Reviewed 5 days ago NEW

What a fabulous hotel with super staff. Everything worked so well with no waiting and made me feel so welcome. This is a nice and quiet hotel with very comfortable rooms. High quality bedding and spic-and-span bathroom. A great sleep with wake up call right on time. Breakfast was excellent. Staff in dining facility were very friendly and helpful. Nice...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Bruce B
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Bruce B, Thank you for sharing your great experience, and for choosing to stay with us again. We are happy that we could provide you with all the comforts of home, and look forward to seeing you the next time you visit the Lancaster area! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Laurel
Reviewed 1 week ago

The room itself was fine. I wish I had known before I booked that all of the rooms with the whirlpool tubs are interior rooms (the "window" looks out into the internal courtyard, not outside). This made waking up in the morning difficult. The buffet was fine. I would have liked a little more variety (served the same breakfast both...

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Helpful?
Thank Jessica G
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Jessica G, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay with the event being held in Palm Court. We are reviewing your comments about the event, the breakfast buffet,...

Silver Spring, MD
Reviewed 1 week ago

Our weekend visit coincided with unusually cold weather. Fortunately, the hotel provided everything we needed, so that we were out in the cold only briefly. The staff, the food options, the accommodations were top of the shelf. I understand the occupancy was near full, but we wouldn't know it by the quiet we experienced.

Review collected in partnership with DoubleTree by Hilton
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Thank Stephen C
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Stephen C, Thank you for sharing your great experience, and for choosing to stay with us. We are happy to hear that we were able to give you a great stay despite the cold weather, and hope you will return and stay with us the next time you are in the Lancaster area. Emily Drennen :: edrennen@willowval.com :: Guest Relations

Silver Spring, Maryland
Reviewed 1 week ago

Our office had a weekend staff/family retreat with 50 people in attendance. All of the resort staff were incredible to work with, from the group sales manager, to the banquet and catering sales manager, to the chef, to the front desk personnel. We could not have been more pleased. The catered meals were delicious, especially since we had several people...

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Helpful?
Thank 396brownk
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

396brownk, Thank you for sharing your wonderful experience, and for choosing to stay with us during your retreat. We are so happy that everything went well, and that you enjoyed your stay! We look forward to seeing you again the next time you are in the Lancaster area! Emily Drennen :: EDrennen@willowval.com :: Guest Relations

Centreville, Virginia
Reviewed 2 weeks ago

This hotel has everything you could ask for. They are so centrally located to absolutely everything. We have been going there for years and keep coming back again and again. Their breakfast is good and reasonably priced. The front desk offers terrific suggestions for dinner and adventures. We pick off peak seasons so we miss the majority of the crowds....

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Helpful?
Thank MIAIAD1978
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

MIAIAD1978, Thank you for sharing your great experiences, and for choosing to stay with us! We are happy that you enjoyed your stay, and return each year! I will make sure to pass your kind words onto the staff who was able to provide you with great suggestions and a great stay time and time again, and we look forward...

Reviewed 2 weeks ago via mobile

Rooms are small for family of 4. Toilet is wedged so close to vanity, that your hip hits the toilet paper holder. Beds feel like your lying in a gully, and the sofa was not comfortable to sit on. Room carpet looks like it was never shampooed, dirt visible to the eyes. Guests were rude and loud running up and...

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Helpful?
Thank Chuck M
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Chuck M, Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. I can understand your disappointment when other guests were not respectful of those around...

South Africa
Reviewed 2 weeks ago

We stayed here again while participating in a convention. The last review I did on this place was in 2015, so here are the main points again.... What we liked: 1. The facility is everything you'd need for a convention of this size. 2. The lunch they provided was wonderful. 3. The room was fabulous and typical of the Hilton...

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Helpful?
Thank PANeddie
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

PANeddie, Thank you for sharing your great experience, and for choosing to stay with us during your convention again! We are glad that you find our property provides a great space for the convention and that you enjoyed your room and the lunch that was provided. Since we are a full-service property we have a restaurant on site, which is...

Long Island
Reviewed 2 weeks ago

We met my children and there families here since it was centrally located between NJ and Washington DC. Kids are 1, 4 and 6. They loved the water playground. Not threatening and perfect for them. Probably not good for kids over 8.-10. Area offered lots to do. The 2 bedroom suite was comfortable for the family of 4. The king...

Review collected in partnership with DoubleTree by Hilton
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Thank travel4funLI
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

travel4funLI, Thank you for sharing your great experience, and for choosing to stay with us. We are happy that you enjoyed your stay, and had a great time in the indoor water playground! We are built into a hill, so the lobby is on the third floor. I am glad that your 6 year old loves the hotel, and we...

Cleveland, United States
Reviewed 2 weeks ago

I've been to Lancaster many times but this was my first stay here. It was excellent! I LOVE the Palm Court area - very tropical. Exceptionally clean, comfortable rooms at a much lower price than comparable hotels in the area. The beds and pillows were perfect. I love that they have a fridge in the room and free wifi, which...

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Helpful?
Thank Tommie R
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Tommie R, Thank you for sharing your great experience, and for choosing to stay with us during your weekend away with your group! I am happy that you enjoyed everything and were able to stay an extra night! We look forward to seeing you again the next time you are in the Lancaster area! Emily Drennen :: Edrennen@willowval.com :: Guest...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Cafe 24 Hundred
Cafe 24 Hundred
Cuisines: American, Healthy
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more   less 

Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Address: 2400 Willow Street Pike, Lancaster, PA 17602-4849 (Formerly Willow Valley Inn & Suites)
Region: United States > Pennsylvania > Lancaster County > Lancaster
Price Range: $181 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
Reservation Options:
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Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster
Hotel Style:
#2 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#14 Romantic Hotel in Lancaster
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Resort by Hilton Hotel Lancaster staff and other travellers.
16 questions
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McMurray, Pennsylvania
9 months ago
over a year ago
over a year ago

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Questions? Get answers from DoubleTree Resort by Hilton Hotel Lancaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms overlooking the Palm Court restaurant as you have no outside view!”
 of 5 bubbles TomInPenn, 22 Mar 2017 | Read review
“The inside rooms do not have an outdoor view, but you can overlook the courtyard which has palm trees and lots of vegetation.”
 of 5 bubbles Jckcamp, 22 Mar 2017 | Read review
“Get a room on the 5th floor. I think it's reserved for Hilton Honors members.”
 of 5 bubbles johnnyh78, 20 Mar 2017 | Read review
“Don't get a whirlpool tub, get a room with on the outside for a quieter stay.”
 of 5 bubbles Jessica397, 15 Mar 2017 | Read review
“We were on the fourth floor this time, however, we have been on them all.”
 of 5 bubbles MIAIAD1978, 9 Mar 2017 | Read review
5 of 5