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DoubleTree Resort by Hilton Hotel Lancaster

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DoubleTree Resort by Hilton Hotel Lancaster
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1,437 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree Resort by Hilton Hotel Lancaster
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Showing 1,424: English reviews
Flanders, United States
Reviewed 14 October 2015

When I went online to book our stay the site quoted a price of $159 for a double room suite. I booked my three nights. I cannot find my confirmation page from the website booking. When I got to the hotel, I saw an email I received confirming my stay and it quoted a price of $189 per room. I...

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Helpful?
Thank Nancy I
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Nancy I, Thank you for taking the time to share your experience, and for choosing to stay with us. I apologize there was confusion with your rate when you booked online. Please contact me at your convenience at edrennen@willowval.com so I can look into this for you and make it right for you! I am happy to hear you enjoyed...

Philadelphia, Pennsylvania
Reviewed 11 October 2015

Went Friday Night Karaoke, charged a 5-dollar drink, forgot to total out check, bartender took care of that by helping herself to a 15-dollar tip...Found out, complained to hotel g.m. Manager could not have cared less, acted like I was lying. Tacky. Won't be back. Would like to leave one more tip, though: DON'T STEAL FROM YOUR CUSTOMERS!!!

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1Thank Elaine K
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Elaine K , Thank you for taking the time to bring this to our attention. We take these situations very seriously. Please reach out to me at your convenience at Edrennen@willowval.com so I can look into this and make it right for you. Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Lancaster,Pa., United States
Reviewed 9 October 2015

Very clean modern and usable.Beds are very confortable and the rooms are quiet.Check in & out is efficient and uneventful.Parking and access to highway and shopping and fuel was more than satifactory.We enjoyed our stay and left refreshed.

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Helpful?
Thank John C
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

John C, Thank you for taking the time to give us your feedback, and for choosing to stay with us. I am happy you enjoyed your stay, and left refreshed, and we look forward to seeing you again the next time you visit the Lancaster area! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Reviewed 8 October 2015 via mobile

Very nice..not a five, but great for Families. We loved the zero entry pool that was kid friendly and gave us something to do with my Granddaughter after a day of sightseeing. Also, the restaurant was good and also kid friendly. The staff was friendly and helpful when we needed questions answered about the local area. The rooms were clean...

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Helpful?
Thank Roxanne M
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Roxanne M, Thank you for taking the time to give us your feedback, and for choosing to stay with us. I am happy you enjoyed your stay, and that your family enjoyed our indoor water playground. We look forward to seeing you again in the future! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Harleysville, United States
Reviewed 5 October 2015

We stayed for a night while in the area and wished we had made this place our stop for the whole time we were nearby. The pool was perfect temperature, clean and supervised. Our room was quiet and the staff was very helpful. The warm cookie was a very nice touch and delicious!

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Thank Brian H
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Brian H , Thank you for sharing your great experience and for choosing to stay with us. I am happy you enjoyed your stay, the pool, and the delicious cookie, and look forward to seeing you return to visit with us! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Reviewed 4 October 2015

We have just started our stay here but its been so nice so far...its a bit away from the Lancaster attractions but worth it. I believe this used to be an Embassy Suites that has been converted. So if you are familiar with that layout they have converted the living area to another BR and the bathroom has been made...

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Thank TravelinFamVA
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

TravelinFamVA, Thank you for taking the time to share our great experience, and for choosing to stay with us. We were never an Embassy Suites, however you are correct that the building was not built as a DoubleTree. Originally the building was an independent property known as the Willow Valley Inn and Suites and then we became a DoubleTree 6...

South Africa
Reviewed 4 October 2015

We stayed here while participating in a convention. We would gladly do it again! The place is beautiful, the staff friendly, the room great and comfortable. What we liked: 1. The facility is everything you'd need for a convention of this size. 2. The lunch they provided was wonderful. 3. The room was fabulous and typical of the Hilton chain....

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Thank PANeddie
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

PANeddie , Thank you for taking the time to share your experience, and for choosing to stay with us for your convention. I am happy that you enjoyed everything, and will have our maintenance team inspect the elevators to ensure they are working properly. I hope you will visit with us again! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Palmyra, United States
Reviewed 4 October 2015

Overall what you would expect from Double Tree. The swimming pool makes it. My daughter loved going on the slides and the pool in general. The food was decent and room service was timely. For the price, it would nice to have breakfast buffet included however that wouldn't deter me from going back.

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Thank Daniel M
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Daniel M , I am happy your daughter had a lot of fun in our indoor water playground, and am glad that you enjoyed your stay with us. Thank you for staying, and for choosing to stay with us. I hope you will return to visit again soon. Emily Drennen :: Edrennen@willowval.com :: Guest Relations

New Castle, United States
Reviewed 4 October 2015

It is a 3 star. Very nice but not opulent. Clean and the entertainment facilities are fantastic. Service was polite and prompt. Buffet is a bit pricey but there are plenty of options in the area. Enjoy

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Thank Jeremiah C
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Jeremiah C, Thank you for taking the time to share you experience, and for choosing to stay with us. I am happy you enjoyed your stay, and hope you will return and visit with us again! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

New Bloomfield, United States
Reviewed 3 October 2015

This place used to have a delicious, inviting smorgasbord and bakery which is no longer there. New owners took it down and did not rebuild. Hotel and conference area are still very good, but the special touch of the restaurant and bakery is missed.

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1Thank Nancy K
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Nancy K , Thank you for taking the time to share your experience with us, and for choosing to stay with us. I certainly understand why you would miss the bakery and smorgasbord. We are still owned and operated by Willow Valley Associates, and still strive to provide the same great experiences within the franchise of Hilton. It was not...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more   less 

Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Address: 2400 Willow Street Pike, Lancaster, PA 17602-4849 (Formerly Willow Valley Inn & Suites)
Region: United States > Pennsylvania > Lancaster County > Lancaster
Price Range: $154 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Priceline, Odigeo and Jetsetter so you can book your DoubleTree Resort by Hilton Hotel Lancaster reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster
Hotel Style:
#2 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#14 Romantic Hotel in Lancaster
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Resort by Hilton Hotel Lancaster staff and other travellers.
16 questions
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McMurray, Pennsylvania
6 months ago
9 months ago
over a year ago

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Questions? Get answers from DoubleTree Resort by Hilton Hotel Lancaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“With kids we opted for a family suite for extra room and a place for the parents to hang when the kids go to bed!”
 of 5 bubbles 164timl, 7 Sep 2016 | Read review
“Had a suite with a pull out couch and it was pretty good size. Enough room for 4 adults and 1 child.”
 of 5 bubbles bluealero, 7 Sep 2016 | Read review
“Get room facing outside.”
 of 5 bubbles thomaspY5734QY, 28 Jul 2016 | Read review
“Try and get an outside facing room”
 of 5 bubbles atldive, 23 Jul 2016 | Read review
“Make sure your room faces to the outside. Some rooms face into an inner courtyard which could be noisy in case of an event.”
 of 5 bubbles K8TF, 21 Jul 2016 | Read review
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