We have been hearing good things about this place and were very much looking forward to our dinner here. We waited by the entrance and a lady who clearly works there came out of the office, looked at us, and walked away without acknowledging us at all. Not even a nod or a hello or “someone will be with you shortly.” Then a few minutes later a gentleman in camouflaged clothes and a cap who looked like he was just a passerby or a guest but I guess must the owner or something, not sure, saw us and asked if we were being helped. We said no, and he seated us and helped the table until a server arrived. The server was also the front desk person for the inn part. I don’t remember much about the food to be honest because we were so disappointed with the service or the lack thereof. The food was average I think, because it was not memorable as excellent or terrible. We do clearly recall the bad service. Maybe we just visited on a bad day when all the staff called in sick, or the place is overrated. Either way, we don’t plan on going there again.…
I can say without a hint of hyperbole that I have LITERALLY stayed in $5 a night Central American Flophouses with more class than this place! First, when we arrived, we were placed in a room which was right on the highway (we have a 1 year old). We had parked in front of the Hotel & were told that while we were welcome to park their, we could also park closer to our room (room 16, AKA room 6 – apparently fixing a broken is too much to ask, and not doing so is a safety issue, but more on that later). We brought 2 of our three bags in through the main entrance and unpacked. 30 minutes later we attempted to go back through the main entrance, but were locked out! For a hotel of this size, there should be someone on duty at all times, and restricting access to the exit again is dangerous; but that’s not the whole issue, since room 6 (er, 16) is DIRECTLY on the highway, so the only way out was by walking on the highway! At this point, I wasn’t mad. I walked on the highway and when I got back with the car, we found out that the door unlocked easily from the inside, so that we had to barricade ourselves in the 1 exit to make sure that our 1 year old would not open the door and walk onto the (very busy and LOUD) highway in the middle of the night! Oh, and there was no smoke detector in the room (though there was a Scientology pamphlet) At this point I was annoyed. After night 1 we had breakfast. It was lukewarm coffee and 5 day old pastries (This was Friday Morning & the pastries were from the Sunday brunch which brings in non-guests to pay for breakfast). Night 2 was worse. There was some kind of event RIGHT NEXT TO OUR ROOM. Again, we have a 1 year old, we weren’t told about the event, and we weren’t upgraded to a different room (you know, maybe one that wasn’t right on the highway – but more on that later). The party ended at 10:00 PM Night 3 was so bad we decided not to stay for night 4. The party went past 11, and would have gone much longer if I had not complained. When I complained I talked directly to the owner who blamed “the system”, and claimed that we were supposed to be in a different room anyway. Also there was no toilet paper or smoke alarm in the room. Was that "the system" The next morning, we asked to be refunded for the night we were cancelling. The owner, PJ said we had to talk to the Inn Keeper, Maggie (his wife), who would “square things away” when she got back on Monday. She didn’t. We left multiple messages and got a different story from the employee who we talked with when we called several days later to talk to “The Inn Keeper” who never called us back. He said that he didn’t know when the owner would be back and was instructed to never give those kinds of details to people calling on the phone – in other words, he is instructed to screen their calls. When we called back again,"Robert" told us that Maggie was on vacation and would be back in November! I am not really bothered as much by the lack of a refund for a night we didn’t stay in a place that did not treat us fairly, but by the lies and the evasiveness on the part of the owners of this hole.…
We stayed here for 2 nights and loved it. Already planning to go back next month. Very quaint and clean. Excellent breakfast buffet on Sundays. Would definitely recommend staying here! We were a little disappointed to learn the owners are selling and it will be closed down for 6 months starting in January. Hopefully the new owners are going to be just as good as the current owners. Loved it, definitely worth staying here and the town of Ligonier is wonderful.
Super cute and charming place to stay and I love that they have dog friendly rooms. The staff and owners are very warm and friendly and kind. We did not, however, enjoy the meal we ordered at the restaurant or the slow service at check-in or to be seated to dine... but truly the warm and wonderful customer relations and absolute charm of the place more than made up for it for me (my partner did not agree). Drinks were perfect and the bar seems well-stocked! I love this place and would stay here again if I had the opportunity. If they improved the food then this place would be HEAVENLY.
The management and staff at the Ligonier Country Inn could NOT be more accommodating, professional or friendly. They truly take their guests needs to heart and respond to any request in the most efficient and timely manner. I was completely satisfied with stay, the staff and the management.
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