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Much like other reviewers, I agree the room could have been cleaner & the lobby maintained a bit better. However, the people were friendly & made me & my cat feel very welcome at every turn! Luis at the front desk was great! The bathroom...More
Thank Ariel L
Response from 00esa, Manager at Extended Stay America - Philadelphia - Malvern - Great ValleyResponded 3 weeks ago
Ariel, thank you for returning to us at Extended Stay America. We are pleased to know you and your cat had a pleasant visit and that you were impressed with the service provided by our staff. We have shared your concern with our housekeeping team...More
Unfortunately, some PA hotels permit smoking and this is one of them. While ESA is a great brand, this site is not. As it does, smoke has permeated the hotel and property is littered with cigarette butts. I have inserted to photos of the first...More
Response from 00esa, Manager at Extended Stay America - Philadelphia - Malvern - Great ValleyResponded 11 October 2017
Kevin, thank you for being our guest and sharing your feedback. We apologize for the smell of smoke you experienced on your stay and the inconvenience it caused. We work hard to provide a clean and comfortable environment and we are sorry that the smell...More
Booked 2 nights in late August during a move. First impression set the tone: the lobby rug looked like the living room rug in my college fraternity house ! Not good...Room was mediocre and amenities poor. My wife refused to get in the tub as...More
Thank Thomas T
Response from 00esa, General Manager at Extended Stay America - Philadelphia - Malvern - Great ValleyResponded 2 September 2017
Thomas, please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry...More
It seems to be good stay at this place.. I would like to recommend to my friends about this hotel in PA. Couple of information..Price should be little challenging and need more TV channels as well.. Overall it should be good.More
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Response from 00esa, General Manager at Extended Stay America - Philadelphia - Malvern - Great ValleyResponded 2 July 2017
Thank you for choosing to stay Extended Stay America - Philadelphia - Malvern - Great Valley and for sharing your review. We are delighted to know you were satisfied with your stay. We appreciate your observation and have taken a note of it. Thanks for...More
The outside of the hotel was so nice I had a little higher expectations for the room itself. Unfortunately, the room was meh. It needed updating and a thorough deep clean. I also didn't care of the makeshift air flow system to get the AC...More
Response from 00esa, General Manager at Extended Stay America - Philadelphia - Malvern - Great ValleyResponded 29 June 2017
Thank you for being our guest and for sharing your feedback. We are pleased to know you liked our courteous associates, but I am sorry for not meeting all of your expectations. We value your feedback and have taken a note of all your concerns....More
US$74 - US$98 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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