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Pocono Palace Resort

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1,960 Reviews from our TripAdvisor Community

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There are newer reviews for Pocono Palace Resort
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Showing 1,959: English reviews
Reston
Reviewed 8 November 2015

Great place to disconnect, at some point during dinner we realized no one had their cell phones out, how cool is that. It is a quiet place and there are plenty of activities to do. I would highly recommend it

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Helpful?
2Thank Juan O
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're so glad you found our resort could help you disconnect from the outside world and just indulge in romance with your significant other. We're grateful for your recommendation!

Gilbertsville
Reviewed 6 November 2015

Overall we had a wonderful time. The food at the restaurant was very good as well as the service. We stayed in the Roman Tower. The pool was wonderful and the perfect temp. The scenery in that area is breathtaking.

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2Thank wdn154
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We love that your recent stay was so wonderful! The Roman Tower is a great suite and we must agree- the scenery is absolutely breathtaking. We look forward to your return!

Flushing
Reviewed 6 November 2015

Food was disgusting, stayed here for 2 nights, walked out of the dinning room and went for pizza with my girlfriend after we took a bite. The breakfast was alright, nothing special. The bagel was not fresh, eggs were not real eggs. The only thing I liked was the toast.

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2Thank 377yingl
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're terribly sorry you did not enjoy the food, although we're glad it seems the rest of your stay was just fine. We'll send this feedback to the executive chef.

Elizabethtown
Reviewed 5 November 2015

We booked the Fantasy Apple room for our honeymoon for 3 days and that was the last time we will ever use that room. The heated pool in the room was very cold. We asked the front desk to fix this but was never completed. The only time the front desk was useful, was toward the night shift. The guy...

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1Thank R4019XAbriang
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're glad you had an overall great honeymoon stay at our resort but we're terribly sorry about the inconveniences you dealt with regarding the heated pool. We'll follow up with maintenance to make sure that's not an ongoing issue. We look forward to your return and a much improved experience!

New York
Reviewed 5 November 2015

Revived the wonderful memories of many past visits. Relax and regenerate in all the water specialties in your Fantasy Apple. Fantastic weather and breathtaking peaceful scenery. Something to take home and keep in your mind's eye.

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1Thank Marco & Barbara L
RomanceManager, Manager at Pocono Palace Resort, responded to this review

It feels great to revive all those romantic memories while making new ones. We really appreciate the kind words and feedback.

Manalapan
Reviewed 5 November 2015

for the same price that I paid for one day, I could have gone to Atlantic city or some other 5 star hotel, which would have been been more updated and certainly where the food would have been better. I found the portions to be small and subpar in quality

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1Thank michaellR5966KU
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Thank you for your feedback. We're sorry your experience was not as good as you had expected it to be and we will review this with management.

Centereach, New York, United States
Reviewed 4 November 2015

Been here 3 times, its fun. But is out of date, and not very clean around the property. The food was fair, the club is fun, fishing is also fun. But place needs a lot of work. We like to stay in lake side chalet. Don't think we would go back, unless up dated.

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Helpful?
Thank dijlf
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Thanks for staying with us 3 times! We're glad you enjoyed the food, the club, and fishing. We're hopeful you will return in the future, but we would like to know what specific upgrades you are referring to. We did add flat screen TVs to all the all the suites as well as adding new carpet this year.

New Haven
Reviewed 3 November 2015

My Fiancée was blown away by the room the jacuzzi, pool and sauna. We had a great time playing the games in the lounge area. We also won 3rd place in the costume contest.He wants to go back in February

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2Thank tendar69
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're thrilled you fiancee loved the suite so much and that you two ad a great time playing games! Congrats on the Bronze Medal in the costume contest- we can't wait to have you two back soon!

E Greenville
Reviewed 2 November 2015

I can't say enough about the staff. Friendly, accommodating, helpful, cheery and polite. The rooms could use some new decor though. It's a nice getaway for a quick escape or time needed to reconnect!!

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2Thank bethany-ryan-h
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're so delighted to read about how much our staff could truly make a difference in your stay at our resort. We're happy you could relax and reconnect- we hope you come back soon!

Franklin
Reviewed 2 November 2015

While I like the poconos every time we get here which is notoften due to the cost there are always extra charges for dinners that are appealing but I already paid a lot of money not to get more out of me this is a turn off

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3Thank robertmaureenb
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're sorry that the extra charges for additional dinner options may not appeal to you- we do offer some great menu items as part of your inclusive package, but the extra items such as steak or lobster come with an additional cost because they are a more costly item. When we included steak and lobster in our dinner packages, the...

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Champagne Tower (55)
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Club Lodge Golf Suite (29)
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Club Lodge Lake Suite (26)
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Fairway Suite (22)
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Fantasy Apple Suite (52)
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Garden of Eden Apple Suite (51)
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Roman Tower Suite (49)
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The couples-only Pocono Palace Resort is ideal for a romantic getaway. Our resort has an indoor/outdoor pool and a 32,000 sq ft sports facility. We're near shopping, horseback riding, and skiing. ... more   less 

Additional Information about Pocono Palace Resort

Address: Rt 209, Marshalls Creek, PA 18335
Region: United States > Pennsylvania > Pocono Mountains Region > Marshalls Creek
Price Range: $232 - $557 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pocono Palace Resort 3.5*
Number of rooms: 189
Reservation Options:
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Also Known As:
Pocono Palace Hotel Marshalls Creek
Caesars Pocono Palace Poconos
Poconos Palace
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Questions & Answers

Here's what travellers have asked, with answers from Pocono Palace Resort staff and other travellers.
46 questions
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Questions? Get answers from Pocono Palace Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Couples only”
 of 5 bubbles H4680OFkatieb, 21 Feb 2017 | Read review
“If you are going to spend the money at this resort, stay at the the champagne tower suites or the roman tower suites”
 of 5 bubbles abbs018, 10 Feb 2017 | Read review
“You can bring your own Duraflame logs to save money.”
 of 5 bubbles Z639QFmichaela, 16 Jan 2017 | Read review
“Try Cove Haven or Paradise. Not this one.”
  • FILTHY TANK, NON WORKING TOILET
 of 5 bubbles LLF718, 9 Jan 2017 | Read review
“We rated this hotel, regarding costs/expense, as "Mid-Range." This depends on the type of room you choose/book for your individual stay.”
 of 5 bubbles donnaaI7386MQ, 8 Jan 2017 | Read review
5 of 5