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SpringHill Suites Scranton Wilkes-Barre

260 reviews
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Traveller (47)
Room & Suite (14)
Dining (4)
Overview
  • Excellent53%
  • Very good29%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“eggs”(26 reviews)
“sitting area”(14 reviews)
“front desk”(40 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Airport Transportation
3.0 Star Hotel
All hotel details
Offers from SpringHill Suites Scranton Wilkes-Barre
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Rooms
Feb 4Feb 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (260)Write a Review
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1 - 5 of 260 reviews
Reviewed 2 weeks ago via mobile

My family and I are Marriott Rewards members. I am a Gold Elite Member. This is the worst Springhill hotel we stayed when it comes to customer service. The front desk representative specifically Tiffany is always in front of her cellphone during working hours. So...More

Thank Gail M
Response from John Z, General Manager at SpringHill Suites Scranton Wilkes-BarreResponded 1 week ago

Dear Gail M, Thank you for posting a review of your stay and thank you for staying with us. I apologize for the issues you have encountered with the staff and will be sure to address this so that it does not happen again in...More

Reviewed 3 weeks ago via mobile

We stayed with family and booked three rooms. The First Lady checking us in was great. Went downhill from there. Coffee machine was broken in one or the rooms. Beds were uncomfortable and people running the hallways all night long Breakfast was terrible. Later on...More

Thank Kerry O
Response from John Z, General Manager at SpringHill Suites Scranton Wilkes-BarreResponded 3 weeks ago

Dear Kerry O, Thank you posting a review of your stay and thank you for staying with us. I am very sorry to hear of your disappointing stay and apologize for the inconvenience. I will be sure to share your comments with the management team...More

Reviewed 6 December 2017

Loved our whole experience at this hotel, from the time I made the reservation; to checking in; swimming in pool, wonderful breakfast and finally checking out. Everyone made us feel like we were home. I would highly recommend this hotel.

Thank krell2017
Response from John Z, General Manager at SpringHill Suites Scranton Wilkes-BarreResponded 7 December 2017

Dear krell2017, Thank you for posting your review and thank you for staying with us. I appreciate you taking the time to let us know how we are doing and I look forward to seeing you again soon. Sincerely, John Zellers General Manager

Reviewed 18 November 2017

had a lovely family room, comfy beds, very clean, loved the bathroom, really friendly staff who served breakfast- they helped with the waffle maker (never used one before!) would recommend. only stopped one night on our road trip but would have liked to stop longerMore

Thank BAC-937
Response from John Z, General Manager at SpringHill Suites Scranton Wilkes-BarreResponded 20 November 2017

Dear BAC-937, Thank you for posting a review of your stay and thank you for staying with us. I am pleased to hear that you enjoyed your time with us and that the staff took good care of you. I look forward to seeing you...More

Reviewed 9 November 2017 via mobile

Stayed a night at this venue. Great stop-over on a road trip out west. Efficient staff, comfortable room. Good shower. Standard breakfast. Outside seating with a fire place. Ample parking. Would stay here again.More

Thank AAleR
Response from John Z, General Manager at SpringHill Suites Scranton Wilkes-BarreResponded 14 November 2017

Dear AAleR, Thank you for taking the time to post a review of your stay and thank you for staying with us. It's always a pleasure to hear when our guests have an enjoyable stay and I hope to see you again on your next...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Self-Serve Laundry
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$122 - US$167 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$122 - US$167 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (47)
Room & Suite (14)
Dining (4)
Hotel & Grounds (41)
Bathroom (7)
Questions & Answers
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Colleen M
23 July 2017|
AnswerShow all 3 answers
Response from Hhs23 | Reviewed this property |
I have no idea. We were there for AAA Baseball games not fishing. Sorry, can't help. Try Googling the address of the Springhill Suites and the address of fishing stores near Moosic, PA. That will give the mileage you are... More
0
Votes
Colleen M
12 July 2017|
AnswerShow all 2 answers
Response from Hhs23 | Reviewed this property |
I believe so.
0
Votes
Room Tips
"all rooms are quiet, clean and spacious."
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"Front. Third or fourth floor"
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"Stay at The Towne Suites across the parking lot. Springhill is a disaster."
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"High floor, view over the valley is nice"
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